I have a 2014 Macbook Pro 13" Retina that I have installed the new Big Sur OS, I did make sure there was enough space to install beforehand which there was.
I now have a mac that is powered up (apple logo on lid is lit up) but the screen is black and I have no idea what to do?
I don't know of it is still installing the OS or if its locked or something else. I set off the install and just left the laptop to do it's thing
Any help would be greatly appreciated.
The solution I have found is to hold down Option when restarting. This will came up with available hard drives and "Big Sur" (The bootable partition that has been created for the upgrade). Select your main hard drive and it should boot up normally. Not that this only worked with my Apple keyboard - my third party keyboard wasn't recognised by OSX until later.
Hopefully this works for you.
Welcome, christian1354, to Apple Support Communities!
The best or closest thing to a solution—for those that don’t have verifiable hardware failures—is the solution linked to in the comment: https://discussions.apple.com/thread/252038388?answerId=254133966022#254133966022.
However, as with the person that posted the “solution”, I, likewise, do not recommend opening your MacBook!
Welcome, elmarklimov, to Apple Support Communities!
TOMWATSON2468’s approach appears to work, at least for some.
As I wrote to christian1354:
«The best or closest thing to a solution—for those that don’t have verifiable hardware failures—is the solution linked to in the comment: https://discussions.apple.com/thread/252038388?answerId=254133966022#254133966022.
However, as with the person that posted the “solution”, I, likewise, do not recommend opening your MacBook!»
Basically, in whatever way you can get your Mac to boot up to a usable state, install Big Sur 11.1, perhaps best by a clean install.
I haven’t seen anything official from Apple clearing the “moratorium” on Big Sur upgrades on 2013–2014 MacBook Pros, but the 11.1 Big Sur version seems to have success with Macs that are not actually suffering from hardware failures.
Halliday, you said - "However, I highly recommend people not assume there is a hardware failure! I would recommend no such conclusion without good verification!". I strongly hope that full rollback solution is going to appear, but first- all of those solutions with IO board replacement works. Second - they know about issue since 12 of November. Today 20... Is it not ignoring from Apple side?
Why they didn't stop Big Sur distribution on 2013, 2014 devices knowing about the problem? People continue make this great "upgrade" and get a bricks instead laptops..
Pay attention, we do not discuss about some kind of Chinese noname equipment. For about 10 years I owned 4 iphones, 1 airpod, 1 IPod, 2 IPad, 1MBA and 1 MBP. Because I thought that Apple respectable, reliable company.. And I'm sure that they was but now I become unconvinced.
You need a USB cabled keyboard to get the job done. I went to the Geek Squad and he pulled out an old-as-the-hills keyboard from under the counter. I asked him to install Catalina. I don't trust Big Sur now. I'll wait until these accounts of black screens stop occurring.
Okay, here's an update. It's working now.
So, with days wasted getting no usable help from Apple support, option key this, PRAM reset that, trying to arrange for repair, getting told "it's your own fault", I finally just set the computer aside. It sat in its corner, plugged in, lid closed. This was two months ago.
Last week, I decided I wanted to open up the thing. Flipped the screen open. Lo and behold, it's sitting at the Catalina prompt waiting for login, midway through the Big Sur upgrade process. It spent the next two hours doing just that.
The laptop is now working again. It's now running Big Sur.
So, apparently, upgrading to Big Sur takes the machine just a bit of time: somewhere between a week to two months. Good job, Apple! Microsoft couldn't have done any better.
[Edited by Moderator]
RobAtAppleDiscussions wrote:
Okay, here's an update. It's working now.
So, with days wasted getting no usable help from Apple support, option key this, PRAM reset that, trying to arrange for repair, getting told "it's your own fault", I finally just set the computer aside. It sat in its corner, plugged in, lid closed. This was two months ago.
Last week, I decided I wanted to open up the thing. Flipped the screen open. Lo and behold, it's sitting at the Catalina prompt waiting for login, midway through the Big Sur upgrade process. It spent the next two hours doing just that.
The laptop is now working again. It's now running Big Sur.
…
You probably had automatic updating of your Apps turned on. So, in the intervening time, the errant Apps were upgraded to compatible versions.
(You may have received the Big Sur 11.2 update, as well. As I recall, even the 11.1 update helped some with «Black Screen» issues.)
In any case, I, and, I’m sure, many others, are glad all is well for you and your system, now.
Have the exact same problem. After update i only get the black screen. Apple needs to sort this out asap as i have a deadline for work and my machine is dead due to an official apple update.
Did you see this article..
regenad wrote:
SO VERY SORRY I "LEFT" MOJAVE!
You can go back to Mojave, IF you have a backup of your computer.
Welcome, TOMWATSON2468, to Apple Support Communities!
Apple has responded to the issues run into by MacBook Pro 2013–2014 systems.
I have a 2019 MacBook Pro - and it is completely dead. No combination of keys will reboot my computer. Thanks Mac you did it again! Here goes another $300 for some tech to try and get it up and running. DON'T install Big Sur.
Perhaps an analogy may help, elmarklimov:
Suppose you have a car that is rated to be able to tow a trailer of a given size, weight, etc., but you haven’t been towing that trailer for quite some time, but your car seems to be running just fine.
One day, you decide to take a trip using the aforementioned trailer.
So, you set out towing that trailer.
Is it the trailer’s fault if your car has a problem on your trip?
Your car may have seemed to be running just fine, but you haven’t been subjecting it to the added strain of the trailer.
Your car was rated for being able to tow that trailer, but that’s really only under the condition that your car is well maintained in very good condition.
Neither the trailer manufacturer nor the manufacturer of your car is obligated if your car breaks down towing that trailer, even though the car was rated for being able to do so (under condition of the car running in very good condition).
You tow that trailer «on your own risk!!!!»
(Incidentally, I recall reading some things that can be done for that I/O Board. I thought I saw someone indicate that there was some firmware-like fix; at least if nothing is physically damaged, on the board.
I hope for the best, for you and your computer.)
"Incidentally, I recall reading some things that can be done for that
I/O Board. I thought I saw someone indicate that there was some
firmware-like fix; at least if nothing is physically damaged, on the
board."
Where exactly did you see that? The i/o board damage is permanent.
Awesome 👏 Suppose I give u a poison and you take it. Clearly hypothetical You poisoned. And what? Am I innocent by your logic???
One more time. We’re install OFFICIAL upgrade on official device. We don’t install 3d party’s from unverified sources. It was official!
Big Sur - Black Screen After Update?
