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when I shut down my mac the whole screen feels with a glitch of pink and black pixels

This started happening after downloading Big Sur

MacBook Pro 13″, macOS 10.15

Posted on Nov 14, 2020 8:04 AM

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Question marked as Top-ranking reply

Posted on Jan 3, 2021 5:25 AM

I had similar issue and I succeed to have it solved by following steps:

Go to the system settings and Screen, uncheck the True Tone and restart the MacBook.

You now may go back and tick in/activate the True Tone.

This action did solve my problem. The screen is now going black and shut down normally!

Good Luck!


19 replies
Question marked as Top-ranking reply

Jan 3, 2021 5:25 AM in response to GKeydal

I had similar issue and I succeed to have it solved by following steps:

Go to the system settings and Screen, uncheck the True Tone and restart the MacBook.

You now may go back and tick in/activate the True Tone.

This action did solve my problem. The screen is now going black and shut down normally!

Good Luck!


Nov 14, 2020 10:30 AM in response to sfp9589

Hello,

I purchased Macbook Air 2020 Retina today. When I shut down my mac, my screen firstly show some gray pixels. Is it same with your problem? I have added two photos about the problem. It is my first day with my mac but this problem is terrible experience for me. I don't know it is about the software. It is first day. First photo is going to shut down of mac. second photo is related with the screen before closing. Then it is closed.

Nov 14, 2020 10:00 PM in response to sfp9589

I have also added a video about it.

Link to: https://www.youtube.com/watch?v=WqM8v6bCPUA&feature=youtu.be


I opened a discussion about this problem. But they haven't answered yet.

https://discussions.apple.com/thread/252040438


Have you used your macbook with old version of macOS? I mean have you experienced this problem after updating to macOS big sur? I have called Apple support. They want me to do something such as restart mac, recovery mac etc. But it is not changed. I guess I will have to claim new macbook. But I want to be sure that the problem is about hardware.

Apr 15, 2021 3:06 AM in response to sfp9589

Have seen this at least 2 - 3 times when helping the users. In there cases - each had a piece of Cra*ware Antivirus from a certain Developer which purported their Cra*ware was compatible with Big Sur.


Long story short - If this applies here - Remove the AV ASAP and Only via the Developers Instructions


Are there any AntiVirus, Disk Cleaner, Optimizers, Defrag, VPNs etc installed which should be removed as per Developers Instructions. They are useless, unneeded, cause havoc and interfere with the normal operation of the OS and an even corrupt the OS requiring a Reinstallation. The Built-in Security of Big Sur is all that is required.

May 9, 2021 2:06 PM in response to sfp9589

This might be related - have seen a similar issue some time ago the very pixilated screen when shutting down. In this persons case - the Issue was Resolved by Removing ( as per Developers Instructions ) the Antivirus Intego. In their case the C*^%ware had interfered with the OS to the point this screen pixilation.


Food for thought if AV Software, Disk Cleaners, Optimizers, Defrag software is installed.

when I shut down my mac the whole screen feels with a glitch of pink and black pixels

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