Hello,i just buyed an 12 pro max and the display is yellowish like True Tone is too aggressive.With True Tone turned off becomes normal cold white.i had every iphone and this is the first one with such an issue.Im using now Color Filters under Accessibility menu to solve te problem..Please help i don't know if i need to return the device.thanks
[Re-Titled by Moderator]
iPhone 12 Pro Max, iOS 14
So let me share some pics.
left one is my husbands’. Right one is mine.
both iPhone 12 pro Max.
same setting ( both nightshift on, True Tone on)
Just purchased different date, means from different batch I guess.
both purchased in Germany.
mine is greener/yellower obviously?
The iPhone 12 screen looks yellow only if viewed directly at 90 degree. If you tilt the phone a little bit at any other angle, it starts looking perfectly fine as older iPhones. This means it is some OLED colour shifting. The screen also have light flickering issues sometimes while consuming different type of content
It looks like Apple is aware of the issue:
Can someone explain under what circumstances the screen gets green? When I play a dark screen from YouTube my screen it’s pure black at any brightness level. Also true tone it’s a bit yellowish but not like night mode. I don’t see any issues yet... to me seems like a OLED panel issue, if it was software related don’t you think all iPhones will be affected? Unless Apple uses different manufacturers for the oled panel .
I recently received my new iPhone 12 pro max, had the same issue. It’s not any hardware issue.
All we have to do is go to the
Settings->Display&Brightness -> True Tone - Turn off. And they you will immediately see the expected Tide machine cleaner whiteness and gets rid of the jaundiced yellow color. :) Hope this helps everyone who is panicked with their new iPhone 12 pro screen color.
@ToruK426:
That's the first thing I did with the apple specialist on the phone. The screen still isn't a true white. When I compare to my old iPhone 7, the difference is very noticeable, and that's with both phones set to the same settings.
Got the same problem with my iphone 12 pro. Changed to another one in the store, still have the same problem.
Comparing to the demo phones, the demo phones are definitely better. Slide the brightness of the demo phone to the lowest, it is almost black. But on my phone, it is much brighter. Slide the brightness to the maximum, the demo is brighter.
Yes if we turn off the True Tone, it looks fine. The problem was my husband and I have both iPhone 12 pro max. His phone looks fine even True Tone is on. The biggest problem is difference of quality between the 2 same product.
I actually got new one today. This new device does not have or at least less green/yellow overlay. But there is still some little flickering issue on black screen ( for example while watching the OLED test video on YouTube).
it is still problematic, but I’m more comfortable that I could get rid of the green/yellow overlay.
I'm from Germany,i have today an appointment by genius bar im apple store,well see what they have to say....Buy i don't think they going to give me another one because MacRumors are saying that Apple is aware of the problem and they are working on a software update.
No seems to be reporting back with a happy solution. ? — on my new 12 Pro Max: The white balance on the screen is off - yellowish to start and bluish if True Tone is turned on. Also, the sharpness is poor compared to my XR. — for some phones to have it and others not it is a hardware issue not a software issue.
I have the same problem. I noticed it as soon as I started the phone. I compared it to my 7plus and it is very different. With trutone turned off it is better but not fixed. If I go into accessibility and adjust hue it is better but still not right.
S/N starts with F2LD.
It's nasty. This is a black eye for Apple. If I tilt the phone the white point shifts. Not good.
@dallyup52:
My serial number also begins with F2LD. I have an appointment with the Apple Store on Tuesday. I started to get used to the off-white color, then I went outside in the sun and you could really see just how off-white it is. Its sort of funny, you almost get used to it until you compare it to an older iPhone that's pure white.
Just talked with Apple support about the issue. They are sending me a replacement. They said that Engineering is aware of the issue and is working on determining the cause. I just hope the replacement is better.
So i went today to Apple Store and they said is an sofware related issue and Apple is aware of it, i just have to wait until the next software update(14.2.2) or return the product.If the problem persists after this software Update they will swap it with a new one.It should be released next week.
I'm preparing to pack up my iPhone 12 pro max 256G model and return it due to the yellow tint. Apple needs to find a solution by the 27th (received Nov 13 + 14 day return window) or I'm done. Right now my iPhone 7 plus with it's LCD has much better colors than this fancy new OLED screen.
I can improve the tint by turning off "true tint" and "night shift" and also by using color adjustments under Accessibility but still that OLED can't produce a true white. Why spend $1500 to get a new phone that can't produce good color?
iPhone 12 Pro Max screen has yellow tint
