You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone 12 Pro Max camera issues

Has anyone got issues with your iPhone 12 Pro Max camera ? See below that I have on mine:


1) when making video on main 1x sensor and only at 4k 60fps, the screen is suffering from significant flickering. This is not happening on any other resolutions and frame rates. I have compared to my old Xs and Xr with same settings, same scenarios and this issue is not present at all. I have also tried changing shutter speed manually to 1/120 on Filmic Pro, as normally this would resolve the issue, however no matter how I set settings manually flickering is present at all settings, when recording 4k 60fps. I have tried resetting the phone, force restarting, with no luck. I am on 14.2. I even tried using every possible settings scenario on both display and camera settings and still not possible to eliminate the issue :(


2) Ultra wide lens 0.5x is suffering from lags, stuttering when on 4k 60fps. When you touch screen to get auto exposure square and focus point, lag and stuttering is heavily present. The moment exposure and focus point disappears all is back to normal. Again this is only happening when on 4k 60fps and in all lightning conditions. I have tried all above and absolutely all settings but no luck with getting this resolved.


it would be good to see if anyone has come across these issues and managed to fix anyhow. Any help would be greatly appreciated. Happy to share my OneDrive link, so you can see the videos with these issues.


Thanks guys.

Kris

iPhone 12 Pro Max, iOS 14

Posted on Nov 15, 2020 5:24 AM

Reply
142 replies

Mar 5, 2021 4:07 PM in response to misterwattt

In the real world, settings for different light conditions are what makes the difference between poor point-and-shoot and high quality equipment.


Sure, you can use it as a point and shoot, but as with a $5000 professional camera, if you do, you won't like the results.


The best example is if you try to take 60 FPS video in a room lit with LEDs running off 50 Hz AC power in Europe, your scenes are going to look like they are illuminated by strobe light.

Mar 5, 2021 7:54 PM in response to Michael_irl

Yes no issue or less issue (Subject to how good the light is) Trust me it’s working all perfectly fine. Also one last but important tip... Always clear the ram and then restart the phone once before shooting anything. Nothing wrong with the hardware, i already had a word with Apple. It’s just that these lenses are highly sensitive and need enough light to do perfectly fine when it comes to shooting videos.


PS : I wish they had night mode too for shooting the videos.


Warm Regards,

Harsh

Mar 13, 2021 3:04 AM in response to kris_milczarek

I can't speak about stuttering as I don't own iPhone12.

But flickering (exposure "warrble") is a bug known for a long time, which is related to other iPhones too (in my case - XS and 11Pro) and apple does nothing to fix it for sooo long...


Even you lock the exposure (by long pressing on the screen), it still changes - which makes no sense at all.


The exposure shifting is basically Apple's DTM (dynamic tone mapping). It's impossible to turn this "feature" off even by app makers like FilmicPRO. I see a lot complains about this all over the web!

There was a commercial movie taken entirely with an iPhone 8 - "High flying bird" by Steven Soderbergh and he also was so frustrated about this issue. https://momofilmfest.com/soderbergh-reveals-issues-with-iphone-filmmaking/


Look also there:

https://youtu.be/BX85W1VFUuA

Mar 19, 2021 1:42 PM in response to kris_milczarek

I also went back to a Pixel 4 after 3-4 months trying to make my 12 pro max take good pictures through resets, updates, (I shouldn't have to do that to begin with) and... pictures blow the 12 pro max out of the water in most conditions with no effort in my part. I now regret not taking the same approach you did and just returning the 12 pro max.


[Link Edited by Moderator]

iPhone 12 Pro Max camera issues

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.