iPhone 12 Pro Max camera issues

I turned off scene detection, smart HDR, proRAW, faster shooting and my photos are still very bad in quality and over-exposed. Please, give me answers someone, because apple is not helpinhg at all. They just run the test and say that everything is okay, or when you go to apple service they say that all models like this. To me this is not the answer.

I tried 30fps and same result. I am shooting indoors but, I have plenty of lights. There’s 3 led lights... it’s not low light shooting. It doesn’t matter what iso I’m on. It still stutters. Indoors, outdoors, no difference. Doesn’t matter 60fps, 30, 24... same result.

Kris,

I have a 1/2-second to 2-second lag 9’ iPhone 12 Pro Max on the 0.5x camera only (so far). I’ll watch the people in real life and the scene of them on the camera is moving sometimes seconds later. Latency is insane.

PLEASE BEWARE! (before you buy iphone 12 pro as this phone has lots of issues)

It's 4th of March 2021 and Apple still didn't do anything about Camera Issues that thousands of people have. They

didn't fix this issue and also didn't fix many other critical issues that are within Apple camera app when using iPhone 12 pro 128 GB.

I have purchased second time iPhone 12 pro 128 gb. First time I had all issues described below

and second time my phone had again the same issues (maybe there are thousands of faulty - not tested phones out there ?)

and I have the issue described by Kris and also other issues that will be described below + i will

add later videos when I will upload them on youtube so people will know before they buy this phone how faulty camera it has.

Critical issue 1 - HDR doesn't work,but it was advertised by Apple it is so good.

Steps to reproduce :

1. open apple camera app

2. make sure to have video HDR enabled (settings/video/video hdr)

3. record sun or white surface in 4K 60 fps or any other option

Actual Result :

the white surface or sky starts to flash / flickering

+ this is also visible when you upload video on your pc / laptop

Critical issue 2 - Movement of camera is stutettring/lagging (camera stabilization doesn't work)

Steps to reproduce :

1. open apple camera app

2. switch to any video mode

3. record anything with holding it horizontal or vertical

Actual result :

the image is stuttering/lagging after few seconds

Critical issue 3 - Clips, app made by apple has lags and is stuttering.

Steps to reproduce :

1. open Clips app

2. switch to front camera or back camera

3. move your phone to left and then right

4. watch how image is lagging and stuttering

Actual result :

image is lagging and stuttering

and Bonus Critical for Clips here...

1. tap on camera switch button 5 times or more in a row

2. watch how clips just freeze for few seconds and doesnt respond

Actual result :

app is being freeze for long time

Critical issues 4 - lowering brightness in 4k 60FPS wide-camera freeze the screen ...

Steps to reproduce :

1. open apple camera app

2. switch to 0,5x mode on video 4K 60FPS

3. touch with finger and lower brightness down

4. now move your camera and watch the lag

Critical issue 5 - photos in '2' mode (telephoto i guess?) image is jumping and colors are changing

Steps to reproduce :

1. open camera app

2. switch to mode '2' in photo mode

3. point your phone with camera on object thats 1 meter away

4. point now your camera to focus on object that is close to camera

Actual result:

image is jumping after 1 second

Question to @All or someone who knows : How can I call attention of Apple Developers to fix it in next upcoming IOS update ... ? if its not being fixed I will return phone and buy Huawei.

because I see them they are doing IOS updates that are not useful but they are not fixing these critical issues, thank you!

I haven't experienced some of these other issues but, I've definitely experienced the stuttering video and video dropping frames. And it doesn't matter whether I'm shooting in HDR or not. Doesn't matter if I'm in 4k or 1080p. Frame rate doesn't matter at all. I've tried 24 up to 60 and it still drops frames and produces video with stutter. Lighting doesn't make a difference. It happens outside in daylight, inside in a well-lit studio, and in low-light situations. It happens in the Apple camera app and it happens in 3rd party apps like Beastcam and FilmicPro. It happens if I record direct to phone or if I use an Apple lighting to HDMI adapter to a Blackmagic Design ATEM Mini and record to PC using OBS.

Apple has offered to replace the phone but, from everything I've read, I don't think it's a hardware issue. I don't think a replacement phone will fix anything. I wish Apple would fix all these camera issues but, unfortunately, I think their "fix" is going to be the next generation iPhone that they'll try to sell us.

I bought this iPhone 12 Pro Max to do video production, and that was a marketing focus of theirs. It's not like I'm trying to use this device for an unintended purpose. Now that I can start traveling again and doing production work, I have to scramble to find another device to use. Maybe I'll just go back to my Canon M50 and call it a day. I was really looking forward to being able to use this apple device and not have to carry around that larger camera...

Its sad to hear that, is there a way to report this to a Developer so they will work on it and fix in next ios update? Camera is most important thing and this is not acceptable by anyone. I want to call Apple today and report all issues. IOS14.5 which is coming soon dont have on their list fix for any of above issues! because they have too many issues and thats the problem.

Face ID works a whole lot better than it did on my X. I’m really happy about that. With the X, it worked about half the time. On the 12 Pro Max, it seems to work about 90% of the time.

Thanks & Regards

[Link Edited by Moderator]

I did that and they ran diagnosis with my iPhone and they said no errors, they said do restore to default and it did nothing at all, then they said go to nearest apple store for repair and i didnt do that yet. I’ve returned iphone instead and purchased new one (still it has same issues!) im sure it is software issue now or faulty hardware in more then thousands of phones maybe. If it is software issue it wont be fixed at apple reseller store by any technician so what should i do now? :P

And I’m sure it’s something the user is doing because Apple can do no wrong...

I have reset my phone back to factory settings, installed nothing, and I get stutter when recording video in a well-lit studio at 1080p 30 or 60fps. If there’s a factor at play, it’s Apple’s hardware or software.

I said there is another factor.

If I or others can't reproduce it, the problem is not universal and there must be another factor involved, whatever it is.

The key to a solution is trying to discover what that is rather than just dismiss it as "hardware bad" or "software bad."

If you'd prefer not to do that, that's fine, but realize if the engineers also can't reproduce it, it won't ever be fixed.

Thanks for checking that out Dogcow for me :)

That means if you couldnt reproduce any of my described issues that there are lots of not tested faulty iphones 12 pro out there. Why? because its my second iphone 12 pro with the same issues that i have purchased. Yours looks good and free from any issues thats good news for me - question is how can i get new iphone working free from issues/ faulty camera iphone 12 pro if i did get second time iphone with the same issues :/ any ideas please? can they check if there is any working phone out there in warehouse before sending it to me?

You are still assuming it is a hardware issue with the phone and that there are not other combinations of settings or other factors that are causing the issue.

I wouldn't speculate as to what those may be, but I assume you've tried erasing your phone and setting it up as a brand new device without transferring any of your data or installing any of your apps and seeing if the issues remain.

Then I'm not sure what to tell you.

I wanted to reproduce your issues, I really did, especially since among other things I've taken HDR video regularly with my 12 Pro Max and haven't seen any of the flashing or lag you and some others have reported.

It’s just a matter of right camera settings. All the 3 lenses are very sensitive and they need sufficient light wether shooting in outdoor day light or indoor low light. Also selection of FPS is subject to lights and compatibility. So make sure you are using right number of FPS (Frames per second)

also try adjusting exposures once you have locked it, before hitting the red rec button. Again Light is everything. Happy Filming Mate! :)

Sorry but I call BS a phones camera should work and come ready to use....problem is there is problems...youve never with iphones had to go to this extend of being this particular with light and settings and stuff so thats just a whole lot of sh**