Big Sur bluetooth problems

Since updating to Big Sur I'm having trouble with my bluetooth devices. They (mostly) connect OK, but I cannot play sound to my bluetooth speakers or headphones. The issue occurs on both of the Macs that I have updated so far.


Any advice?

MacBook Pro 15″, macOS 11.0

Posted on Nov 15, 2020 2:50 PM

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Posted on Nov 20, 2020 4:55 AM

Thank you very much, this solved the problem on both my iMac and my MacBook Pro.


Here is what I did:


  1. Open a folder window and in the "Go" menu from the toolbar at the top of the screen click on "Go to Folder..."
  2. When prompted enter the following: /Library/Audio/Plug-ins/HAL/
  3. You will be taken to the "HAL" folder in Finder, which in my case contained only one subfolder, called "InstantOn.driver". Delete this folder, entering your password as confirmation when prompted.
  4. Restart your Mac and hopefully everything will now work fine.


Poor show, Apple!



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236 replies

Nov 28, 2020 9:04 PM in response to hert1910

I had problems with my Bluetooth devices also after upgrading from Catalina to Big Sur. One of my Apps - VictronConnect, kept asking for the pin code for each Bluetooth Device, but it would not accept the pin code.


I finally reset the bluetooth password for each device in the VictronConnect.app and the problem went away. It appears that the configuration file for VictronConnect had become corrupted by the Big Sur upgrade. If there is a means of resetting the bluetooth pin code within the application you are using, then I suggest you try that first before resorting to more drastic measures.

Nov 18, 2020 1:58 PM in response to hert1910

I use a logitech MX Keys and MX Master 3 keyboard and mouse. While joining the beta program for several months, I did not have this issue at all. But after the formal release, I thought, new range, let's give my MacBook Pro (2017) a fresh clean install. Since then, only troubles with bluetooth. It connects, freezes, connects, freezes, very annoying.

From one side, I'm happy, that I'm not the only one, so it is not sudden a HW failure, but on the other hand, many people are getting frustrated now. I hope apple soon comes with a fix for this.

Nov 18, 2020 7:18 PM in response to hert1910

Add me to the list who have an iMac (2017) that will not connect to Bluetooth headphones. iMac will discover the headphones but will not output sound to them or receive mic input from them. I have this problem with 2 different headphones from 2 different manufacturers (Bose and Aftershokz). Apple says firmware problems with headphones, but both worked fine with Catalina. Only the Mac OS changed. Seems like Apple OS issue to me. Hope they fix soon. Headphones did work on Mac mini with Big Sur.

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Big Sur bluetooth problems

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