Big Sur bluetooth problems

This worked! Thank you Hert1910. WTF Apple? An hour via text with Apple Support - the answer they gave me was to blame the headphone manufacturers by suggesting the firmware on 2 different headphones from 2 different manufacturers was out of date. Really?? Thanks Hert!

Same issue on two macs: MBP 2017 15" AND iMac 2018 27inch after clean installs of BigSur.

No current suggested fixes work. Tried: Bluetooth reset, PRAM Reset, HAL plugins and .plist deletions etc.

All bluetooth peripherals (mouse, keyboard, graphics tablet) working fine apart from headphones. Sony WH-H900N & Bose QC II

Other fix suggestions very welcome!

Bluetooth connection is not only dropping incessantly with non apple devices (Sony speaker) but also with apple earpods! Re starting the Bluetooth in the computer nor pairing devices again made any changes. That’s a mess!

I think we’ve got to wait for an update, if someone could fix the problem in the meantime, please share.

I'm about to go back to Catalina.

I already have few files left to delete on the system when I saw your solution :)))).

For now it's working. 

Thank you very much from the south of Spain, @sof_gun

Edu.

I never usually go on forums, or post things on the internet. But I haven't been this ****** off in a while, I literally cannot connect any sort of bluetooth device since I installed **** sur, and I work with my computer as I imagine many of you do, it seems like the only response from apple support is revert to Catalina, umm no thanks. How about you get your sh*t together Apple? I did some digging and it seems like this bluetooth issue was in the beta of Big Sur. That is unavailable, Isn't the beta supposed to prevent these type of issues? It's already been a week working without my headphones and I use them on a daily basis for my call center job.

thank you for costing so much money and having the crappiest tech support out there, as soon as I am able I will be selling my Mac and getting a Thinkpad built to last and no BS with updates.

This whole experience has made me realize how overpriced and crappy Apple really is, almost as crappy as my punctuation.

So I think I speak for a lot of people when I say Apple get your sh*t together or cut those prices to reflect the actual quality of your services & products.

I tried it with Linux Mint and... everything worked perfectly. So I don't know what it is. With Windows or Android it just don't work. At least it's not a hardware problem. Waiting Big Sur 11.1, maybe it will fix it.

I too did a clean install and confirm that "/Library/Audio/Plug-ins/HAL/" was not present. My issue was not with a bluetooth audio device - is yours?

If it is another bluetooth device, then check out my post above.

I “Shutdown” the MacBook Pro 2017. Started the Mac, ran the diagnostics by pressing the “D” key on startup. No issues found. Still having Bluetooth problems with AirPods Pro, Wirless Keyboard and Mouse.

Apple, please fix this problem before launching a new product for the winter. Work from home depends on it.

Yes, very frustrating in the WFH situation when being on a conference call and everything drops.

Also have a situation when iPhone has an incoming call that also rings on my Mac mini and then not being able to answer the phone on my Mac mini. Worked with Catalina but not with Big Sur.

Im having the same exact problem with the bluetooth connection. Im also having an issue since updating my 2020 MacBook Air to Big Sur my computer crashes about ever 5 min if left inactive. I have deleted all third party plugins and it still happens. VERY FRUSTRATING since I had a 2014 MacBook Pro that never had any issues! Come on Apple we spend 900.00 on these machines and you can't even get the software right!

HI. In PLUG-INS J have not any folder HAL. J have COMPONENTS and MAS and VST and all of them are empty. BT connect correctly my BOSE and AirPods but they don't play. What to do? thanks for your help

Just the same with me, that bunch of empty folders which have no impact whatever. I have Bose earphones and a Bose bluetooth speaker, neither of them usable with my MacBook Air. Please give us an update soon Apple, this isn't on.

I agree. I am very angry about all this. This should have been tested. I am on zoom all day with instructors at a university, and now my Air Pods do not connect for full use. I got them to connect briefly today, but there was no sound. I have two new MacBook pros, and the bluetooth stopped working the minute I upgraded them. I am frustrated to the point of tears. I have used Mac since 1983, and the service and products are not what they used to be. I cannot believe this did not come up in beta testing.

Support.Apple.com is useless. Search for MacOS Sur Bluetooth and in spite of so many people having this issue, nothing shows up. Also, other issues show up in random order with no way to filter. Looks like everybody is being taken for a ride to Timbuktu.

ANYONE AT APPLE LISTENING?! MacOS Sur sure has Bluetooth issues. I have a 2017 Mackbook Pro with only Chrome and Edge added. No other apps. AirPod Pro does not maintain a constant audio stream. This my nth post about the issue and no response. I will get a reporter next, walk into an Apple store and drop the MacBook Pro after a demo of the issue. Be ready for a media blitz.