When I connect my iPhone to my MacBook Pro via USB I get the message "The file can't be found" and I have to click "Ok" before the phone mounts in finder. This has only occurred since updating to Big Sur 11.0.1 and it doesn't seem to cause any other problems but is mildly inconvenient.
Anyone else experience this?
MacBook Pro
For me, this was fixed (from Apple Support):
Plug in iPhone (and, sure, dismiss the pop-ups).
Open up the Image Capture application.
In the … (circle w/ dots) to left of trash can icon.
Click on the dots, and, in the drop-down for ‘Connecting this iPhone opens:’
select ‘Other’.
In the ‘Finder’-like file navigator,
Use the left panel to select the Applications folder,
and then, in the right panel, select Image Capture.
Then, in the lower right of the navigator window…
click the ‘Choose’ button.
Close the Image Capture application (CMD-Q)
Try plugging the phone in again. It should launch Image Capture, and
put up thumbnails of your photos.
If you don’t want that to happen…
Try re-doing the drop down for what to do upon connection…
and select ‘no application’
Oddly: that’s probably where it was set when you started this cleanup!
For me… nothing happens on plug in now! Just the way it was supposed to be!
And the pop-ups… they’re gone, too!
... at least... that all worked for me. on Big Sur 11.0.1 // iPhone6 12.4.9
I got it .....It was the Image Capture Settings like above answer by D.Cornelius and a few other helpful souls. Apple people couldn't even get close to what it was doing....My old Imac did not have Image Capture.
Thanks everyone for your time, help and ideas.
Unless you Mac is from before 2005 and MacOS 10.4, Tiger, Image Capture has been included with every system since then. It's usually located in the Applications/Utilities folder and can be launched via Spotlight quickly and easily.
Launch Image Capture before connecting the iPhone via cable. Then go thru the procedure laid out in detail by D.Cornelius. I have it set to No Application.
Insure you drag image capture windows open far enough: |
Same thing here. MB Pro 13 2018, Big Sur 11.0.1. Connecting an iPhone X running iOS 14.2. When connecting the iPhone I get a double popup dialog box with the message "The file can't be found". This started after the update to Big Sur. I can dismiss them, and can access the phone via Finder. Anoying, but apart from resolving the issue I would like to know why.
That worked ..... so it is like selecting the default app for the action "connect the iPhone", and it also lets you select to do nothing. Application association ....... sounds like something not checked when compiling the release version of Big Sur. Harmless but annoying..... shouldn't happen.
This has happened to my too, cannot find the Itunes Sync and manages program unless i go through Music file first. Silly how they make changes to system operations without signaling the chages or identifying what will no longer work and the work arounds
Same problem but MUCH worse on OS 11.2.2
popup recurs faster than I can hit the enter button. Only fix is to unplug the usb cable.
All cannot access my iMac music library of old CDs via sharing - which is what got me to plug in the usb.
HUGE software snafu.
workaround via ImageCapture can't be done because the errors preclude any point and click action in the app.
Ken
DiZoE wrote:
Hey there!
You can change the setting while the phone is either disconnected, or turned off, then plug it in again, click “Trust” in Finder, then sync normally.
That won't work because if there's no device, camera or iPhone, connected that menu option does not appear.
No worries!
You can find Image Capture by opening the Finder. Either click on Applications on the Finder Sidebar to get there. Likewise, with Finder open, on the top menu, click Go > Applications.
Or, you can press on the keyboard Command, and the Space bar, to pull up Spotlight Search. (Or you can click on the magnifying glass on the top right of the menu bar, by the time).
Then just search, “Image Capture”, them hit Return on the keyboard.
You can even tell Siri to open it if good ol’ Siri is enabled, I believe!
I am having a similar problem, but am also unable to Sync already developed playlists from the Mac to the iPhone.
Exactly same issue - iPhone 7 OS 14.2 when connected to new iMac, after Big Sur upgrade; just an annoyance but would really like the "The File can't be found" message to go away...
Hi - Do you use iTunes? Mine has disappeared. I am assuming this is why the message is appearing as iTunes used to open up when I plugged my phone in... anyone else missing itunes?
Did you try D.Cornelius' fix earlier in this topic?
Usually it works just telling it to open no app when connected. But toggling it like you did achieved the desired result so we're all in a good place.
I get a message "The File can't be found" when I plug in my iPhone via USB
