I get a message "The File can't be found" when I plug in my iPhone via USB

This got rid of one of the pop up windows for me. Then to get rid of the second pop-up, I temporarily told the computer to open up Photos app when the phone was plugged in, plugged it back in, photos opened successfully with no pop up, and THEN I switched it back to No Application. Now no more annoying pop-ups! Thank you.

Unfortunately this isn't a good fix for me. When I plug in my phone it opens MULTIPLE "Can't find" images. I counted 42 and finally stopped counting! They cannot be closed by clicking on OK, they stay on top of everything and I have to shut off my computer using the power button in order to get rid of them.

I am not certain what you mean by the circle with the dots to the left of the trash can as there is nothing like it there or anywhere, unless you are referring to Launchpad.

I am also having problems with Messages. I cannot seem to send to Android phones. I get "Not Delivered" notices on them.

Any advice would be greatly appreciated.

Thank you, NDDonna

I am on a MacBook Pro (Retina, 15-inch, Mid 2015) and just updated to Big Sur 11.0.1.

These issues should be fixed with upgrades, it's 2020 and Apple still won't let anyone use anything without asking for help first. They still have no spam filter on mail either. I am so tired of this ineptitude now.

Thank you for giving a really helpful answer!

I just got a Macbook Air 2020 running Big Sur. They did an update last night from 11.0 to 11.1. I am running an iPhone 5s 12.4.9.

I have never had an issue syncing my 5s with my MacBook Pro High Sierra which the MacBook Air replaces.

Today I plugged my phone in and I too have this annoying pop up but some of the guidance here does not jibe.

For instance Open Image Capture using the three dots beside the trash. What three dots? There aren't any so I went into Launch Pad opened it.

When I plugged in my phone I got The file cannot be found window which I cleared.

The phone showed up as locked so I clicked on it and up came my pictures on my phone.

I disconnected the phone, repeated the process and it came up the same.

The point is I don't want this to happen. If I plug into my MacBook Air then all I want it to do maybe to sync music or just simply charge while I work.

This falls under another of the geek mantras. We do stuff because we can, not because it adds value and to annoy the users we will make it a case they must figure out how to opt out.

So I printed off D Cornelius procedure and followed it to a tee.

When I replugged the phone I no longer get the pop ups but I do get the thumbnails and an indicator that IC is opening. If I go to Other it opens up finder. What am I missing here?

The things you saw before in iTunes, you will find the same things now in finder, when you connect your iPhone to your Mac using a lightning cable. Look on the left hand site at "Locations" to see your iPhone in finder.

sorry, don't understand. I don't know if there is any connection with my iPhone 7 plus but after installing Big Sur 11.1 I've a finder error with "the file can't be found".

with "OK" I fix, keep going on normally.

I didn't understand exactly how fix the problem. could you help me, please.

Merry Christmas

I'm having the same problem. I updated my iOS to 11.1 last night and sync'd my phone... but now all of my photos are duplicated. !? Haven't checked contacts yet... hope they're ok. How annoying. :\ Hope 11.2 can sort these issues out.

I have the same issue specially after I installed the BigSur. Using ImageCapture is not the optimum way to backup your iphone to your computer. You can still do so by using PHOTOS on your computer. laugh Photos and connect your iPhone to the MAC, ignore the message "File cannot be found". once you open your iPhone and Trust the connection to the MAC, the iPhone will pop up under Devices in Photos. Click on the iPhone under Devices and on the top Select "Open Photos for this device". then you are ready to import the photos on your iPhone.

However, I still cant find a way to backup the iPhone as we use to!!??

When the iPhone is connected to your Mac, you can see it in Finder, section "Locations". If you click on the phone there, you will see the same functions as you did before in iTunes. The backup function can also be found there.

Thank you Akos3. After trouble shooting further I realized that if I connect my iPhone to my MAC directly it works. The issue I had, I was connecting the iPhone to my MAC Display USB and not directly to my MAC. Appreciate the insight.

This has happened to my too, cannot find the Itunes Sync and manages program unless i go through Music file first. Silly how they make changes to system operations without signaling the chages or identifying what will no longer work and the work arounds

Having trouble following what to do from your write up. UPDATE: so basically what you are doing is telling the image capture app to open when iPhone is plugged in, do that one then go back into image capture app and then tell it to not open any app. This worked for me.

Hello, I understand the process but there is one big problem for me. "Open up the Image Capture application.

In the … (circle w/ dots) to left of trash can icon. Click on the dots, and, in the drop-down for ‘Connecting this iPhone opens:’  select  ‘Other’."

I do not have a Circle w/dots anywhere. I cannot click on the dots because they are not there. I have tried all options and nothing gives me a drop-down.

Plugging in my iPhoneXS still results in multiple "Can't find file" images. My phone tells me it has not been backed up in weeks even though I have tried!

Suggestions?

Thank You, Donna

Hi, I have an IPhone 8+ went to Image Capture then went to >> top right next to magnifying glass and chose "Action" then went to Open and the 3 dots in the circle was there and changed the it to "Other". Once you change it, it asked to unlock phone and download photos. I was confused to and today was the day I was going to figure it since it's been 3 months since I synced my phone. Good luck!