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Photobooth unable to use camera

Hey everyone,


I recently upgraded my MacBook (2017) to MacOS Big Sur 11.0.1

Everything is working perfectly fine except for Photo Booth. My camera works fine in other applications such as Microsoft teams, but it doesn't work in Photo Booth for some reason.

In the app, it shows a black screen and the take picture button is unable to be pressed. However, there is still a green light next to my webcam. All my privacy settings allow Photo Booth to use the camera and this only occurred after I updated my mac.


(red bar was added by me)


Are there any fixes to this problem?


Thanks,

Bilal

MacBook

Posted on Nov 15, 2020 8:32 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 1, 2021 9:24 PM

Update:


This problem was fixed for me until yesterday. I tried the established solution and it worked again!

For those of you not understanding the solution from the thread, here it is:

  1. Quit photobooth (I'm not sure if this is necessary)
  2. Locate to the applications folder and find Photobooth
  3. Right-click on the icon and press "duplicate"
  4. Check if the copy works (it should work)
  5. Quit the copy, move it to the trash and now open the original app... it should be working fine now


If this doesn't work for you, I apologize. Try contacting Apple or refer to the solutions in the thread below.

44 replies
Question marked as Top-ranking reply

Feb 1, 2021 9:24 PM in response to Bilal_M

Update:


This problem was fixed for me until yesterday. I tried the established solution and it worked again!

For those of you not understanding the solution from the thread, here it is:

  1. Quit photobooth (I'm not sure if this is necessary)
  2. Locate to the applications folder and find Photobooth
  3. Right-click on the icon and press "duplicate"
  4. Check if the copy works (it should work)
  5. Quit the copy, move it to the trash and now open the original app... it should be working fine now


If this doesn't work for you, I apologize. Try contacting Apple or refer to the solutions in the thread below.

Nov 23, 2020 4:40 PM in response to Bilal_M

I don't have a fix.

I do have the same problem.

And… I'd like to share some quirky observations.


Reinstalling 11.0.1, which Apple recommend, didn't help, merely elevated my frustration. If you're thinking about going that route, you may want to hold off.


I created a new user account— from within which Photo Booth worked as it should. But why? Inspecting as thoroughly as I could, which apparently isn't good enough, I couldn't find the answer.


Back within my normal user account, tried to drag Photo Booth to the trash. Being that's it's part of the OS, it wouldn't budge. I tried dragging it with various modifier keys, and when I did the old "option + drag," a copy of Photo Booth wad deposited right there within the Applications folder. When I opened the copy… it worked correctly, displayed the camera's output.


Tried the original version of Photo Booth, but it stubbornly refused to follow in the steps of its copy, continued not to recognize the camera. Tried the copy: worked fine. Why? What's going on here?


Worked in alternate user account. Copy worked in my normal account.


Sorry that you're having this issue, but glad to have found you.

Nov 28, 2020 11:51 AM in response to CreativeSmith

Agree with the frustration- such a basic program, totally non-functional in latest version of BigSurly...

neither internal or external Logitech cam shows up in Photo Booth' whereas it always worked before.

Hint, from one other source- if you select "Apps" in SysPref / Security & Privacy / select "Camera"

Photo Booth doesn't even show up in the list. No way to add? What's the deal Apple fixers?

Dec 30, 2020 5:25 AM in response to Bilal_M

I had the same problem before, It would just show a black screen for me but the camera light would be on.

To solve it, I first made sure my Mac was updated to the latest version, I then made a copy of the app in the application folder, then I launched the original and the copy and both were working. Then I got rid of the copy and everything was working fine :)

I hope this method helps you..

Jan 28, 2021 11:17 AM in response to blochamok

This thread seems to have originated around Nov 15, 2020. In trying to track down the problem, I had Apple "support" on the line for about 1:30 total. No help or explanations, seemed totally unclear about issue (which must have originated with the BigS OS). When I finally found the solution of "subbing" the app-copy for the original, I recontacted Apple and gave them a detailed description of the fix. He sounded quite surprised, and promised me he would push it up the ladder of tech support for a permanent fix. So here we are at the end of January 2021, no response from Apple. They must have some really BIG problems to fix with this OS, since we don't rate even a response.

Feb 6, 2021 3:11 AM in response to Bilal_M

I thought I had resolved this issue yesterday by switching off FaceTime and I posted a comment in Apple Discussions to that affect. I now stand corrected because the same issue occurred again later.


However, I persisted and this morning I got PhotoBooth working again by simply Force Quitting all applications and Finder. I then opened PhotoBooty again and it started working. I don't know why it did because I am not a techie, but I hope my simple solution works for you and others.


BTW, I am telling as many people as I can not to upgrade to BigSur or buy a new Mac until Apple has found solutions to BigSur issues, including for me 2nd Display and slow restart after shutting down. Oh yes, upgrading from 11.1 to 11.2 had made no difference for me.

Feb 9, 2021 12:35 PM in response to IrishCanadian

I force quit all open apps, although you can't force quit Finder. I found PhotoBooth worked straight away after the force quit procedure, and still worked after rebooting. One further finding, I have an app by McPaw, CleanMyMac X Version 4.7.4 which I run about once a week to clean out junk etc. I have found that after I run it PhotoBooth stops working again. However, using the force quit method PhotoBooth is restored. I will report this to McPaw for their information. Thanks again to IrishCanadian for discovering this recovery method for this problem which had frustrated me for weeks!.

Photobooth unable to use camera

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