iPhone 12 Pro Max Display issue

Question

Level 1

10 points

iPhone 12 Pro Max Display issue

Hi so I just purchased an iPhone 12 Pro max, in India.

In a day of my purchase I realised that the display is warmer than usual even with True Tone and night shift off.

So I went to the apple store to compare it again, and I was right. Turns out my display is warmer than the phones on display.

Having realised that I asked the guy at store about it and he refused to replace it and asked me to contact a authorised apple service provider.

On doing that the service provider simply says apple makes 2 types of displays

cooler or the one with a blue tint
warmer or the one with a yellow tint

Saying that he refused to take up my phone for verifying my claim and simply said its not an issue and nothing can be done.

this is really sad and frustrating, since even after paying so much for a phone that's the kind of reply I get.

Attached the picture for comparison, all the settings are the same of the two phones, no screen guards or temper glasses on both the phones, full brightness and night shift and True Tone is off.

I Cleary believe something is wrong with my phone, but am surprised that it is clearly ignored

[Edited by Moderator]

iPhone 12 Pro Max, iOS 14

Posted on Nov 16, 2020 3:35 AM

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Answer 1

Siabh

Level 5

7,310 points

Nov 16, 2020 4:03 AM in response to Khanchandani

I've never heard of Apple making two versions of the iPhone display...

True Tone and Night Shift are the most obvious settings to look at. It is good that you checked and reset them.

After making changes to those settings, Restart the iPhone to ensure that the settings have taken effect.

I would recommend checking these other display settings too, just to make sure nothing here is creating a warm effect.

Settings > Accessibility > Display & Text Size > Reduce White Point ... reduce and see changes

Settings > Accessibility > Display & Text Size > Color Filters > Turn the slider OFF (not green) ... see if any difference!

Restart the iPhone to ensure that the settings have taken effect.

See the Apple India website for an Apple Authorized Service Provider who you can take your phone to, if you still need help!

Good Luck!

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Answer 2

firozeM

Level 1

36 points

Nov 27, 2020 10:14 AM in response to Khanchandani

The dealer who said there are two types of displays was either misinformed, or he did not express himself clearly. There are two vendors who manufacture the displays for Apple - LG and Samsung. But I have not read anything online that one makes a blueish tint display while the other makes a warmer tint display.

Call the Apple India Support helpline, the number is on the Apple India website. I have found them to be helpful and courteous.

Hope your issue gets resolved.

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Answer 3

Khanchandani Author

Level 1

10 points

Dec 13, 2020 10:00 PM in response to Issues57

If you are in USA, Canada, Europe or any other place where apple has direct stores, please go to them before the 14/15 day period and they will replace it for you.

Here an India we don't have any such support and have been left on our own, since the system here does not involve directly, we can't get it replaced like that. We here have to go to the authorised service providers, which again since is not direct apple does not acknowledge such issues.

Apple service here is really pathetic !!

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Answer 4

Nov 16, 2020 8:16 AM in response to Khanchandani

Upload the video on YouTube and make sure to share it after spending ₹1,59,900 this is not at all acceptable

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Answer 5

Nov 16, 2020 8:03 AM in response to Khanchandani

If you are convinced your phone has an issue, take it back to where you bought it. We are all just users on this user to user only forum. I do see the new screens as being warmer. I am also not upset about that and I now personally find it actually preferable. If you don't, take it back.

Also, I believe the screen brightness on both phones you show is not the same. The 12 Pro Max in your hand is not set as high as the display phone.

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Answer 6

Dec 21, 2020 2:27 AM in response to Khawas

Only solution is to send back the phone 📱

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Answer 7

Khanchandani Author

Level 1

10 points

Dec 21, 2020 10:10 PM in response to Khawas

No solution, you will ave to send it back.

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Answer 8

Khanchandani Author

Level 1

10 points

Nov 16, 2020 7:58 AM in response to lobsterghost1

please have a look at the uploaded image, clearly the pro max on display ( attached with a wire ) compared to the one in hand have a lot of difference in the display.

and I have compared it to other pro max phones also the display which I have received without doubt has an issue

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Answer 9

Khanchandani Author

Level 1

10 points

Nov 16, 2020 8:14 AM in response to lobsterghost1

That’s the issue I did take it back there and they did not do anything about it.

that is y I am talking about it here.

Apple in india is not that customer friendly because it does not have a direct presence here, it’s via distributors.

In USA or Europe you can get it replaced in a week or Money back if you don’t like it. Genius Bar is pretty good with their approach.

Here all you can do is go to them, and they come up with answers like.

“Apple makes 2 types of displays warm and cool”

they don’t even take my phone to run a few tests on them. Just sent me back saying it’s ok there is no problem.

I also have a video to prove that both the phones are on full brightness and are on the same settings.

warmer scene is not an issue but the one I have is too warm to the extent that it feels it’s on True Tone always.

The purpose of my post here is to just share my inconvenience as a user to the entire community.

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Answer 10

Dec 13, 2020 12:21 PM in response to Khanchandani

I’m having this exact same problem. I just upgraded to the 12 pro max from the XS Max and I am not happy at all with the display. It seems veeeery warm especially compared to my XS Max. My display on the XS Max seems much better than the 12 pro Max. Did you find a resolution?

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Answer 11

Khawas

Level 1

4 points

Dec 21, 2020 2:24 AM in response to Khanchandani

Have you found any solution to this?

Its been just 01 day since I bought my 12 pro max , shifting from XS max, I have exactly same issue.

Its much warmer than my XS max and this changes all skin tones and night photos .

Do let me know if you find any solution.

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Answer 12

Khanchandani Author

Level 1

10 points

Nov 16, 2020 4:33 AM in response to Siabh

Checked the display settings also

Reduce White point is off

color filters are also off

no change still same issue

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Answer 13

Nov 16, 2020 7:23 AM in response to Khanchandani

Same problem with my iPhone 12 Pro Max Pacific Blue 512gb bought in India on release day....serial number starts with G0ND

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Answer 14

Nov 16, 2020 8:19 AM in response to Khanchandani

I understand you want to share your experience, but this is a user to user only forum and no one here can do anything about the display on your phone if you're not happy with it.

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Answer 15

Dec 25, 2020 7:47 PM in response to Khanchandani

Same here, screen is warmer. I hate it, i am going to return 12 pro max

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iPhone 12 Pro Max Display issue

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