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Napoleon71 Author

Level 1

36 points

iPhone 12 Pro: Facetime / speakerphone microphone audio cuts in and out

My wife recently upgraded from the iPhone X to 12 Pro. For Facetime calls, she frequently positions the phone propped up on her desk (bottom part on desk) so it's hands-free. This seems to cause the audio to cut in and out for the people on the other end of the call. My guess is the noise cancellation to prevent feedback from the speakers is causing it. However, it's not an issue on any of the older model iPhone we've had. We've tried it with both case on and off and tried turning off noise cancellation in the settings, but didn't work.

Is anyone having the same issue? I'm wondering if this might be a software fix in the future or if it's hardware related.

iPhone 11 Pro

Posted on Nov 16, 2020 1:21 PM

Best reply

Miloman356

Level 1

9 points

Posted on Nov 24, 2020 9:18 AM

Yes! We are having the same issue. And also did not have this issue with iPhone X or iPhone 7. We now both have iPhone 12 and while speaking to my wife she places the phone on counter on speaker while she washes dishes, cooks etc. Sound begins to cut in and out eliminating her voice at times, along with everything else at times. This must be some software glitch.

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191 replies

MAP126

Level 1

4 points

Aug 18, 2021 7:45 PM in response to Anjoooo

Unfortunately as of now, Apple has not ever acknowledged this, and it seems there are zero workarounds. It’s absolutely insane. I wonder if the 13 will continue to have this issue.

MAP126

Level 1

4 points

Aug 28, 2021 12:33 PM in response to Notimpressed2318

Would definitely be worth it to contact Apple and share your frustrations. They don’t care about this thread unfortunately.

MAP126

Level 1

4 points

Aug 28, 2021 2:02 PM in response to quattrocup

Thanks for posting this. I’m so curious to hear from anyone that uses this repair program, and if they actually experience a resolution to this. Super skeptical.

Aug 29, 2021 9:47 AM in response to Napoleon71

Rvrrat1

Level 1

4 points

Sep 26, 2021 10:22 AM in response to zdiscov

I was hopeful that iOS 15 would solve this issue but it has not. I wonder if the new iPhone 13 has this same issue? I wish apple would have addressed this before they came out with the 13.