iPhone 12 Pro: Facetime / speakerphone microphone audio cuts in and out

I know.. going to Apple support won't be much help...

They checked for any hardware/software issues by performing factory reset/few tests.

They informed me that they are not seeing any issues with the phone and were not able to replicate the issue.

Suggested me not to restore the phone from backup.. restore only pictures/contacts only. (don't restore app's) and see if it makes any differences...

It's a mess...

YES I have the same issue. Every time that the person on the other end talks at the same time as me, my audio will cut off on their end, leaving them unable to hear me when both of us are talking at same time (or external noise comes from her end). I also have the 12Pro

YES I have the same issue. Every time that the person on the other end talks at the same time as me, my audio will cut off on their end, leaving them unable to hear me when both of us are talking at same time (or external noise comes from her end). I also have the 12Pro. I was debating on returning this phone and seeing if it was just a problem with my phone. Should I?

Ultimately the best solution to this is use a headset rather than the speaker. AirPods are the most easily compatible with an iPhone.

Personally I use some AfterShokz headphones which sit just in front of your ears so leave your ear canal open which means you can hear yourself speak clearly. They have a good microphone, long battery life and are particularly good for running and cycling as well.

https://aftershokz.co.uk/collections/all

i already exchanged mine because I thought it was an issue with the hardware, it definitely is not. Must be software because I got a brand new iPhone and I am still having the same issues. No problem on landscape but cant prop it up on portrait with out the sound cutting out. Really annoying...

I have iPhone 12, bought it two weeks ago and returned it for the same exact reason. I reordered a new phone thinking that it would solve the problem, but here I am, with the same issue.. it is very frustrating and disappointing..

those defective iPhones should be recalled and replaced with fixed hardware. Looking for a solution soon...

4 hours on phone with apple support between different advisors and senior advisors.. shocking fact: they didn’t know about this problem at all, of course blamed wifi and cellular data..

bottom line we agreed that it is a hardware issue, they suggest sending to get it fixed.. but what is the guarantee? Nothing

getting it returned to apple before the 14 days are over

You do realise the main microphone is at the bottom of the phone?

By standing it on something in portrait mode it is very likely you are simply blocking the microphone!

Facing the screen, the holes on the bottom of the phone, to the left of the charger socket, are the microphone.

When you are propping up the phone in portrait mode, make sure those holes are not covered. You can buy specialist phone stands that avoid this problem.

This can also be a problem with the way you hold the phone. I have a tendency to block them with my right little finger which I use as a "stand" to stop the phone slipping through my grip.

From what I heard from in person apple store support is these phones have another microphone near the front of the camera... which will be used during video chat (FaceTime WhatsApp calls)

This seems like a software issue rather than hardware as I don’t have anything blocking that area.

This issue began for us when my husband and I took over our kids X phones and got them new iPhone 11 Pro phones. It was not an issue between our old iPhone 8 phones and their X phones but it is still a problem regardless of all suggestions between the X phone and our kids new iPhone 11 Pro phones. So the issue started in the 11 phones

Yes- I FT with my 4 y.o. nephew a few times a week, and when I upgraded to the 12, he started saying he couldn’t hear me and getting very frustrated. I thought he was just being dramatic when people were talking in the background... then... Over the holidays my mother upgraded to the 12, and I finally saw what he was talking about. When he was using her phone to FT me, I would see his mouth moving but it was completely silent. It did it several times and I had to ask him over and over to repeat himself. What’s worse is that, if he was ever out of frame, I had no idea if he was talking or not because I couldn’t see his mouth. This is a new phone and the least it should do is allow you to hear the speaker on the other end. So Yes- a fix is needed, indeed!!

I'm having the same issue as well. Very frustrating as I use speakerphone for most of my calls. Worked fine when i got in beginning of december before the 14.3 and 14.4 upgrade. my assumption is do not upgrade if you value the speakerphone

Hi, I am also having the same issue... I changed cases thinking that would help but it hasn’t... I really need to change this phone because it goes blank for at least 10 seconds... This is really frustrating...

There's another question posted in this community that sounds like the same issue. I posted the following there and thought it might be useful to post here as well...

"I was having the same problem (when using FaceTime my audio was coming through as choppy for the other end) with my iPhone 12 Pro. In trying to figure this out I had watched a video (https://www.youtube.com/watch?v=6WuYUBxm3zs) and got some ideas to try. I got online with a friend of mine who has a good knowledge of audio/video operation to try these suggestions. His observation was that it seemed like the mic was not keeping up and could only output part of the audio.

One of the video's suggestions was to turn off the microphone for all the other apps using it and then turn back on. But what I actually did was to turn them off and leave them off. Then my audio was coming through fine! So certainly NOT a long-term solution but more of a clue about what is happening. I'm curious for folks to try it and see what results they get. To turn off the mic for all the apps that are using it go to Settings => Privacy => Microphone and turn all of these off. And then try FaceTime and see if your audio is now coming through fully."

I had the same issue, bought iPhones in December 2020, Tried talking with apple, they walk me through all trouble shoot and I performed all of the, Muting your mic while on facetime on speaker does the trick but its not practically possible all the time, eventually I had to replace both mine and my wife's 12 with apple. They replaced it and its working fine as of now. Its been 2 days and did a lot of facetime all over globe, no issue so far. Fingers crossed.

Last resort is to get replacement, explain them in details about your issue and also show them or paste them the link of online apple discussion. Not a lot chat support person are aware of this issue so. Hope this helps.