iPhone 12 Pro: Facetime / speakerphone microphone audio cuts in and out

I’ve been having this issue as well for over 1.5 years now. I’ve been to the in store apple Genius Bar at least 5 times they’ve reset my phone, gave me a brand new iPhone 11, cleaned my microphones, did not restore from back up, etc. literally tried everything you guys have already mentioned. I called apple at least 10 times and just went back and forth again resetting my phone and iCloud and they wanted me to take screen recording of the issue (even though you can’t hear audio on screen recordings). They would constantly say they never received the screen recordings (I tried sending it to them 3 times and then finally gave up). They don’t want to acknowledge this as a problem and are hoping we just give up on contacting them. I don’t know what to do about this anymore. It’s so frustrating please help apple

I’ve had the same issue with the microphone. Went to Apple Store 6 times and they replaced everything internally and to make a long story long, they have replaced the phone physically twice and I just got this phone this week and it’s doing the same thing. I’ve read everything, Apple Support has tried everything….I so miss the 10. Never had this issue and this is frustrating. I’ll be calling Apple support. I’ve even deleted everything and manually installed each app which took forever but I’ll try anything and second call, mic dropped🤷‍♂️

Good luck and please let us know if swapping phones resolves the issue.

It's not network specific. I use T-mobile and I experience this issue on their network as well as in WiFi environments.

Would definitely be worth it to contact Apple and share your frustrations. They don’t care about this thread unfortunately.

I recently upgraded from the iPhone 8+ to the 12 as well and having the same problems. Verizon had restated my Network Settings and the noise stop on the receiver side for a little and then it came back. We fixed the SIM card did a hard reset...nothing. Apple then did a software diagnostic and said it was good so now I have to take it to Apple to do a hardware test on it. I’m close to just having them giving me a new iPhone 12 and turning the one I have in.

we use FaceTime in place of calling 95% of the time. We all got 12 pros and they all cut in and out on FaceTime. I should’ve never switched from my 8 plus. Never had that problem. Hopefully apple can come up with a better solution than..... turn it on landscape mode.

I have the same issue when holding the phone in my hand and when using the AirPod..it’s annoying and a bit embarrassing because I use my phone for work... I was thinking of returning the phone but if others are having this issue then the new phone might do the same thing.... This is frustrating ....

YES I have the same issue. Every time that the person on the other end talks at the same time as me, my audio will cut off on their end, leaving them unable to hear me when both of us are talking at same time (or external noise comes from her end). I also have the 12Pro. I was debating on returning this phone and seeing if it was just a problem with my phone. Should I?

From what I heard from in person apple store support is these phones have another microphone near the front of the camera... which will be used during video chat (FaceTime WhatsApp calls)

This seems like a software issue rather than hardware as I don’t have anything blocking that area.

My husband and I both have same issues. I can’t stand how it cuts in and out and you can’t use Bluetooth on FaceTime. Only on calls. My 8 plus was much better. This phone I regret. Apple needs to do a better job testing phones.

I am having the same issue. It doesn't matter whether I have a case on or off. It doesn't matter if I have it in landscape or portrait mode. I had it tested at Apple and they said there were no issues. So I have no idea what to do at this point. It's frustrating to say the least. I end up getting off the phone and texting because I get tired of other people not being able to hear me. My 8 plus did not have this issue. I regret trading it in.

I have the same issue on iPhone 12 Pro Max, I sent it back for repair but 2 hours after Apple received it I got a message that the phone was coming back and the problem was not reproducible so from Apple the iPhone is ok.

I got the phone back and as soon as I finished the setup I called a friend and the problem still persist, FaceTime, normal calls, etc. With/without case, with/without noise cancelling, nothing works.

I am an Apple user since the first Apple and apart from the Nand memory issue on iPhone 6 128 GB I never had issues until now.

sold my iPhone XS 512 GB for this crap and this IS A SHAME!

The worst part is that if this is a hardware issue then even a replacement phone could not work.

APPLEEEEEEE FIX IT PLEASE

I have got a replacement of my iPhone 12 Pro Max and the issue still persist. It’s unbelievable, users spent thousands of dollars/euros/pounds and here we are with a defective device that I would like to throw out of the window.