iPhone 12 Pro: Facetime / speakerphone microphone audio cuts in and out

same issue in UK with 12 max pro in Feb-21. I returned the phone within statutory period. was thinking of buying a new one, but now might wait until new iPhone. Did anyone get the choppy conversation fixed with a replacement?

They are lying because I have called Apple many times been to Apple many times and also had the entire inside changed and well it is still not fixed. I am not very happy with the phone or with Apple right now.

I had this problem with the 11 pro to the point I had them send me a new phone and had same issue either both phones so I upgraded to the 12 pro and same issue and Apple is doing nothing about it I spoke with someone at Apple and they tried telling me there working on it

Same issue here. Pretty much renders this phone useless for FaceTime calls. Big design flaw if you ask me. There has to be a major recall on this at some point. A premium phone like this shouldn’t have these issues.

They won’t recall the phone I had the same problem with my iPhone 11 pro and Apple denied there was a issue and said I was the first they ever heard of this and after months of calling and going back and fourth with them they finally sent me a new phone to only have the same issue so much for a isolated problem and so I bought the iPhone 12 Pro thinking that would solve my problem well wrong again so now after years of being with Apple from the very first iPhone to the 12 I finally bought my my first android a galaxy S21 and I have to admit it is a better phone and no issues and I’ve always been a Apple guy and still have my iPhone 12 and hoping Apple does the right thing but some how I don’t think so

There is only one solution here. Talk to newspapers, websites, etc etc

if this story doesn’t get out nobody will ever get anything fixed here.

Apple sold millions iPhones and here we are. The majority doesn’t even know that the problem exists or why or that affects so many iPhones. Lots of people do not even know how/where to complain about .

the problem exists and apple has to respect customers and fix it

Hello to all.

three iPhone 12 Pro (1 max) in my house and all of them have this issue. Making calls via speaker is just impossible as the other call party will not hear complete words from any of us. This has been tested on WhatsApp and FaceTime and with noise cancelling both disabled and enabled.

From the iOS15 announcement:

"With spatial audio, voices in a FaceTime call sound as if they are coming from where the person is positioned on the screen,1 and new microphone modes separate the user’s voice from background noise."

I'm wondering if this will help/fix the issue finally?

I have the same issue in my Iphone 12 Pro Max, sound quality during phone call is very bad with frequent sound disconnection recently even with or without using speackers or airpods, the sound quality in my Iphone 8plus is much better. I appreciate any help to solve this issue.

I am so fed up trying to get this sorted with Apple, I have been an iphone user for years and this is the only phone I have had issues with. We all pay a lot of money for our iPhones and its disgusting that we are being ignored , i may consider going to a new handset elsewhere and not apple.

my audio cuts out on any mode the phone is on. I went through millions of troubleshooting things with Verizon, got a replacement phone and then was told by Verizon that Apple is aware of this issue and was trying to solve it through updates… guess what, I downloaded the most recent update and my phone still doesn’t work. I had an IPhone X before this and the only reason I updated was because my phone would overheat when on FaceTime. I conduct my work through my phone and this has really affected it. Where is my solution Apple??? You are aware of an issue, selling me a phone over $1000 for it to not properly FUNCTION as a phone.

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Experiencing the same issue. Facetime is the only solution for me and my husband who is in the hospital. The phone would suddenly go mute/silent. I could not hear any background noise from the phone. I am only reading his lips on the phone to tell the nurses what he needs. He is on a vent so there is no voice coming from him unless he does his mouth clicking sounds. Which I do not hear anymore. So this renders the phone useless. Our old iphone does not do this. I have my old Iphone 6Plus going 24-7 facetime and it does not go mute unless i click the mute icon itself. Ambient noice from the hospital room even when I am not looking at him helps me know if he needs help.

Please fix the issue of the phone going mute. I only have the iphone 12 Pro 5 days and I just notice this issue yesterday. And it already happened twice in one day. For emergency this phone is rendered useless if you as a user cannot hear any background noise on the other end. Whatever situation it maybe this should not happen for such an advance phone.

Please help resolve the issue.

Thank you developers. My husband and I believe in you!

Well I have had 5 different iPhones throughout the years and this is the first phone that has had this problem. My current $1200.00+ iPhone 12 Pro with 256 gig memory has the dreaded issue of audio cutting out on the other end of the conversations when using speakerphone. I have tried all of the fixes to no avail. I wish I had my iPhone SE back. If Apple had any integrity they would fix this issue by re-designing the hardware and replace everybody’s phones. I just looked today and their market cap is 2.43 trillion dollars. I guess you get there by cutting a fat hog in the ***. Guess who the hogs are. Us consumers!

I am having the same issues with iphone 11 pro and my family with iphone 12 are facing the same issue. Are there any workarounds for this?

It happens even if we are wearing airpods but there is a bit of surrounding noise.

Yes, I have many problems with my iPhone 12 Pro microphone. On speakerphone I can’t be heard. On FaceTime I literally have to yell for my wife to even hear a murmur. I have done all of the things being suggested online, but to no avail.

I’ve bought every model iPhone since the first in 2007 but never had a mic issue until the iPhone 12.

Apple, please create and release a patch to fix this. And if software manipulation doesn’t work, recall the phone and correct the hardware. I’ve always loved iPhones, but at this point, Samsung’s starting to look pretty good.