iPhone 12 Pro: Facetime / speakerphone microphone audio cuts in and out

I didnt need the box actuallie. Once you decide for replacement, process is, they’ll put ur credit card on hold for full amount, they’ll send a new phone in brown box and white sleek box which has new iPhone in it. Same packaging you’ll use to send ur old iPhone back. You have to tear the label from brown box from side, it will have another label already affixed to send it back to them on top of brown box.

Extremely frustrating!! Not only Facetime speaker but the speaker on all calls. Absolutely no reason for this! YOU NEED TO FIX THIS APPLE!!! The newest line of phones and this kind of problem!! How can you put a product out with these type of issues and and NOT get it resolved! FIX IT!!!! UGH!!!! I wish I kept my Iphone 8!!

I so agree. My 8 plus had no issues. Apple has done nothing to fix the problem - there is no way they are NOT AWARE OF IT! I use facetime and speaker all the time for work & personal. SHAME ON APPLE!

I also have the same issue on my iphone 12 pro. When talking to my best friend on facetime she says the audio will cut out. The video will still be going but she can only hear like every other word. I'm just wondering if this is such an issue with the iphone 12 and apple has probably gotten so many complaints about it, how come none of the 3 support agents I've spoken with seem to know about this issue? I'm also curious to know whether or not a lawsuit is going to come out of this? I feel like it's unacceptable that apple can take consumer's money with a known issue that seems to be happening so frequently with this phone.

The fact that Apple has not addressed the issue is not acceptable under any circumstance. I cannot believe they continue to say that they are not aware of any problem. I guess we need to facetime a support tech, maybe then they will admit to an issue! Until then, we ALL continue to have a problem? So disappointed in Apple that they haven't or won't step up and fix this!!

Same. Tried all the suggested fixes and nothing works. Frustrated that instead of using my new $1000 phone to make facetime calls we have to use our old ipad. It is NOT a hardware issue otherwise I'd have the same issue with speakerphone, video recording, google hangouts, etc. Very frustrating that Apple has not addressed this.

I can’t return the device because it has been with me for more than 4 months now but I wish I did when I started to notice the issue after the first 10 days. I had many iPhones and so far this is my biggest disappointment making me think twice when/if in the future I will have to change device. If this won’t be resolved properly I don’t think I will choose Apple again tbh. I can’t waste money this way.

Why bother, sherrb? From what's posted, swapping phones will not resolve the issue. Apple needs to FIX the problem. First, they must acknowledge there is a problem..... Sadly, that's the real issue here.

I face the same issue with my iPhone 12. And after the options I could try on my end, I called tech support they asked to go to the Tech bar. Tech bar guys just asked me to restore settings. When I explained the problem and heard is there is no hardware or software issue with my phone so can be environmental and they havent heard anything from Apple tech on such issue. I just went today and after my visit bumped into this post. So many people are complaining on this and APPLE DOESNT KNOW THIS YET!!!!

I cannot accept its environment because I tried regular calls or WiFi and in both while on speaker the calls are choppy but over ears or Bluetooth headset it’s fine. Also my old devices Apple or Samsung or even iPad just works fine not choppy so don’t blame it on environment.

At work I have severaL meetings and it’s very annoying after spending this much turning to old devices or looking for a headset. Video calls or FaceTime is again a worst experience.

APPLE CAN YOU HEAR US- it doesn’t stop by just selling a product you need to review forums.

I sent links to all of the Apple community discussions to the Apple care person who worked with me for a month on my iPhone 12 promax audio issue issue. She basically ignored my insistence that it was a known problem… And told me to use my earphones or just to wait for a software update. Completely unacceptable.

I called Apple last week and told them about this issue and they got me to do a bunch of stuff nothing worked still doing the same thing. Going to be calling Apple back. Also told them about this forum as they also tried to tell me they knew nothing of the issue. And I said I can’t believe that so many people having the same issue and they don’t know about it. Very upset

VERY frustrating! Love my new iPhone 12 Pro except for this issue. I know it’s the phone because identical calls to same person in same place with Hubby’s iPhone X do NOT break up! APPLE!!! Help please!!!

I found this and it is really weeks when I noticed the issue too.

Nothing solved it atm so no idea what apple is doing https://piunikaweb.com/2020/11/30/iphone-12-series-microphone-on-facetime-facebook-messenger-other-video-calling-apps-seems-broken-as-per-user-reports/

I have also found 2 more discussions that do not have useful answers:

iPhone 12 Microphone Issue - Apple Community

iPhone 12 Pro - Microphone issue - Apple Community

I am fed up with my iPhone 12 pro max. in that the sound keeps cutting out with telephone calls ands Facetime also.

got in touch with support and they made me re-set my phone but it is still doing it. I am annoyed that I am paying for a phone that is not working properly. By the looks of it this is an issue that everyone is complaining about and nothing is being done to rectify the issue.

Great suggestion, sherryb. It's unconsciable that Apple continues to sweep this issue under the rug. It's very real to those living with it each day. Do they really consider using FaceTime with speaker phone disabled a work around?