iPhone 12 Pro: Facetime / speakerphone microphone audio cuts in and out

Same issue here. Audio cuts in and out whether I’m using speakerphone or holding the phone to my ear. My mom and I usually talk each day while multitasking, and we’ve found that unless we are both perfectly still and quiet, the audio is cutting out on both ends. The Phone Noise Cancellation was toggled on, and I read a thread that said to turn it off. We tried that, but it didn’t work either. Pretty annoying that this phone will not function as a PHONE.

Apple, please fix this! This family of loyal Apple consumers needs this to work!

That's interesting. Maybe there's more audio compression on the 12+13 which causes more background sounds to go to the other person?

It's also interesting that a hardware swap would fix the problem (@Therealbryanlim). It seems to be a software problem. But it's only a problem for you if the other party is on speaker phone. I've experienced it a lot with someone with an iPhone 11 when she puts me on speaker phone. It may depend on how loud the other person's speaker phone setting is too.

I found that the problem is worse during regular calls than during Facetime (Audio) calls. The fact that Facetime Audio can do stereo sound is really awesome and makes it much easier to understand the other person for some reason.

Well I take it back, tried my wife’s iPad Air which is like 2016 or so, which has OS 15.2 does this stupid cutting out too. I thought it didn’t but tried it today FaceTime my daughter and it cuts out too when both people try to talk at the same time ..

I have the same problem since I got my phone. My family lives in another country and since this I haven’t been able to enjoy a nice FaceTime call with anyone. I called costumer service they “ran the software” for glitches and everything was ok. They suggested a re-set my phone to new and start all over again. Which I have done it. Very frustrating to say the least. You go to the Apple Store you are just one more. So there is really this deal with it. Disappointing

Speaker phone on iPhone 12 Pro sucks glad the phone costs $1200

CAN WE FIX THIS APPLE?

Definitely not a network issue. It happens with Facebook Messenger over WiFi as well as calls on the Verizon network.

In theory it should, but unfortunately wherever they placed the speakers and microphones is allowing this to happen whether noise cancellation is on or off. I’ve tried it all.

Mine was doing the same thing turned out to be my phone case

Yes! We are having the same issue. And also did not have this issue with iPhone X or iPhone 7. We now both have iPhone 12 and while speaking to my wife she places the phone on counter on speaker while she washes dishes, cooks etc. Sound begins to cut in and out eliminating her voice at times, along with everything else at times. This must be some software glitch.

I'm having the same issue with 12 pro max.. recipients complain about voice breaking :(

Called apple support.. will need to see if removing case.. makes difference.

This is mainly happening with FACETIME.. not for regular calls.

I removed case... Still happens when kept on desk or stand... Receipients complain about breaking of voice... Its only happening for video calls

Got apt with apple support for next week... Will see....

YES I have the same issue. Every time that the person on the other end talks at the same time as me, my audio will cut off on their end, leaving them unable to hear me when both of us are talking at same time (or external noise comes from her end). I also have the 12Pro

I have iPhone 12, bought it two weeks ago and returned it for the same exact reason. I reordered a new phone thinking that it would solve the problem, but here I am, with the same issue.. it is very frustrating and disappointing..

those defective iPhones should be recalled and replaced with fixed hardware. Looking for a solution soon...

This issue began for us when my husband and I took over our kids X phones and got them new iPhone 11 Pro phones. It was not an issue between our old iPhone 8 phones and their X phones but it is still a problem regardless of all suggestions between the X phone and our kids new iPhone 11 Pro phones. So the issue started in the 11 phones

Hi, I am also having the same issue... I changed cases thinking that would help but it hasn’t... I really need to change this phone because it goes blank for at least 10 seconds... This is really frustrating...