Cannot connect printer after Big Sur update

well ... I tricked it to finding the epson ... it lists my oki laser printer automatically but not the epson. so when I added the oki ... I pressed add again , chose the oki and put in the name of the epson which then added it to my list of printers. but now it is not recognised - tried to send through a self-test page and it says 'in use' but it just rolls along trying to find the printer. it rolls along infinitely without finding the machine. the printer utility won't launch.

so frustrating. not sure what else to do - I have restarted and unplugged plugs and network ... nothing seems to be working.

ok ... THANK YOU JAN ... not sure what I did ... but lots of button pressing and restarting .... a second epson printer popped up and it works ! I see how you answer so many queries and problem solve - I think you are worth your weight in gold. THANK YOU

Hi Jan,

so I finally updated to Big Sur as well and have the same problem with my Epson Stylus R200.

I downloaded the Epson Software Updater Version: 2.6.0 from epson.eu, restarted but it is still not printing and showing the same error message when trying to set up the printer: "An error occurred while trying to add the selected device.

successful-ok-ignored-or-substituted-attributes".

I hope you have a solution for me as well???

Thanks so much in advance,

Chi

Me Again ... another Big Sur update and both my printers are no longer available. looking for updated drivers for Epson Photo Stylus R3000 and OKI MC362 printers. if there is anything I need to do to ensure all is okay can you let me know please. and WHY is every update knocking my printers out???/

Thanks Jan ... I did all the switching off, resetting, unplugging etc. this time its the other way around in that my Epson popped up and is on the list but the OKI is just coming up on the list. in fact this time Epson popped up twice ... one for Bonjour and one for EPSON TCPIP ... which one do I use? last time it was Bonjour so I added that one. I read about the air print but cant figure out how to get it to work for OKI.

Good to hear that the Epson is working.

Regarding the OKI MC362dn, it is now quite clear that the printer supports the driverless AirPrint technology. I guess that the printer is connected by Ethernet to one of the LAN ports of a Wi-Fi router. The computer must be connected to the same network (wirelessly or wired). The router must be capable of handling Bonjour/mDNS (most modern routers are, but you may have to check the settings). Details about AirPrint can be found, for example, in https://www.oki.com/printing/download/45574702EE4_AirPrint_G_EN_263335.pdf?id=45574702EE .

Alternatively, it should be possible to use the OKI MC362dn with "conventional" drivers. Drivers appear to exist for macOS Big Sur: https://www.oki.com/eu/printing/support/drivers-and-utilities/colour-multifunction/44952104/?os=ab57&lang=ac2 . Before each test, it is wise to reset the printing system. Details about how to add a network printer by its IP address can be found in Add a printer on Mac - Apple Support .

A remote diagnosis is very difficult. I would suggest that you begin by checking IP addresses, etc. Printing configuration and network information reports (for example, https://www.oki.com/printing/download/45002302EE5_MC562_SG_EN_263320.pdf?id=45002302EE#p21 and https://www.oki.com/printing/download/45002302EE5_MC562_SG_EN_263320.pdf?id=45002302EE#p105) can help. All manuals can be found here: https://www.oki.com/eu/printing/support/user-manual/colour-multifunction/44952104/?os=ab57&lang=ac2 .

A current firmware version (at least in the European region) is mentioned in https://www.oki.com/eu/printing/support/firmware/colour-multifunction/44952104/?os=ab57&lang=ac2 .

https://www.oki.com/uk/printing/images/MC362dn_Spec_Sheet_OSUK%202014_tcm67-23108.pdf

Dear Jan ... I cannot tell you how much I appreciate your help (to all) on this forum. YOUR PATIENCE is a virtue indeed.

again, if only I knew what I did ! ... I been trying everything and then went through your email step by step. tried many times (various IP addresses) add printer that way ... downloaded all the downloads again, reset printers a few times and it seems my impatience required a lesson. somewhere in trying to add printers the epson (always) popped up but the oki didn't ... the last time I tried I just left the add printer thing up and went out ... came back 10 minutes later and voila OKI was listed !

printing and scanning well! THANK YOU SO MUCH. please tell me this is not going to happen with every Mac update. >>> Gina

Hello again,

Thank you for your kind words.

No, one should not have to reinstall printers after a simple operating system update. Unfortunately, there have been many reports about similar problems. It appears to affect printers from different manufacturers, AirPrint models or not. Often, the same driver as used before a system update can be re-used after various manoeuvres. Saying that printer manufacturers generally are responsible for this would hardly be logical. One would at least expect a computer manufacturer not to unnecessarily complicate the use of peripherals like printers.

Anyway, glad to hear that your printers are working now.

Jan

Hello,

See https://www.epson.eu/support?productID=15796&language=en&os=38#drivers_and_manuals for a driver.

Hi,

See https://www.epson.eu/support?productID=12933&language=en&os=38#drivers_and_manuals for the L120.

Hi Zibelrman,

You're welcome!

Glad to hear that it is working now.

Hi Jan,

Now it works perfectly!!

Really, thank you so much!!

Hello mariaaangeles,

You're welcome! Glad to hear that the printer is working now.

Hi!!

I`ve the same problem with my Epson L120 too. Same here, please let us know if you`ll solve the problem.

Thanks