Apple ID won't sign in on Big Sur

Hello,

I have updated to the latest software (Big Sur) on my Macbook Air (11-inch, mid 2013) and now I cannot sign into my Apple ID anywhere (system preference, itunes, imessage, appstore, etc). Anytime I enter my login information it tries loading but won't accept it. I even tried changing my password via my iPhone but it still does not accept it on my Macbook.

Prior to this software, I also had an issue getting my appstore to load. I contacted Apple Support back in October and have been playing phone tag with them ever since. Luckily, I can still use my Macbook for basic computing but I am very disappointed that I continue to have issues with my Macbook and can't get anywhere with Apple Support. Late spring/ early summer I contacted Apple Support regarding my appstore and all they had me do is redownload the latest MacOS and it didn't do a single thing.

Hoping for some sort of solution.

Thanks!

MacBook Air 11″, macOS 11.0

Posted on Nov 16, 2020 7:38 PM

Top-ranking reply

asrafulhuda

Level 1

4 points

Posted on Jan 17, 2021 2:49 PM

Had a same problem with MacBook Air 2015. Just solved it with following way:

Create a new administrator account through 'Users & Group'
Restart and log in through new user account created
Use the same Apple ID for setting up the profile

Hope it will solve the issue. Thanks.

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21 replies

Apr 19, 2021 7:45 PM in response to alekos12

I am facing the same issues and am very disappointed. This has costed me a lot of time trying to fix the problem. Did you get any solution on this matter? Thanks a lot

May 4, 2021 10:57 PM in response to asrafulhuda

But then what do you continue to use that admin account or can you go back to original account??

Eric Root

Level 10

685,311 points

Jun 15, 2021 5:56 AM in response to udani1974

See if anything here helps.

User Account – Combine Two

Jun 22, 2021 7:32 PM in response to alekos12

Same issue; I have updated to the latest software (Big Sur) on my Macbook Air (11-inch, mid 2013) and now I cannot sign into my Apple ID anywhere (system preference, itunes, imessage, appstore, etc).

naima128

Level 1

4 points

Jul 13, 2021 9:17 PM in response to alekos12

Why I can’t use App Store on my MacBook Pro m1 ? This is so annoying.

Eric Root

Level 10

685,311 points

Nov 16, 2020 7:55 PM in response to alekos12

Are you running any anti - virus programs? Using a VPN?

Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Also try the Safe Mode.

Isolating an issue by using another user account

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Apple ID won't sign in on Big Sur