Issue with rear glass iPhone 12 Pro cracking/ smashing easily

Same issue. I finally decided to buy my first iPhone. It fell from my pocket when I was getting out of my car today, which is less than two feet from the ground. Cracked the rear glass. I'm incredibly disappointed with the performance of the glass.

Yes, asking 1299 usd for a replacement. I wish i could bribe them. I talked to them on the live chat and they said it will be okay to use and wont have problems as i got panicked what if it starts showing problems in future. I hope it just works till fall end 21’ (fingers crossed)

Danny - people like you and i come on here because we are shocked how weak the back glass is for the new iPhones. This is based on the years of experience we have had with other phones. Thanks for letting us know you have same problem.

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If your glass spontaneously broke not from an exterior contact then click on the Get Support link at the top right of this page and start the service process. It is easy to determine looking at glass how it broke.

No, I’m not missing the point. There have been discussions identical to this one for every model iPhone that has ever been sold. And everyone in those threads is convinced that somehow that model, whichever it is, is more fragile than other models.

iPhone 12 maybe a month old in an otter box siting on the table not being touched and randomly the entire back of the phone shattered. Had a window guy here for an estimate and he watched it happen. $1200.00+ for a phone and another $80+ for an otter box that is supposedly indestructible to be sitting on the table not being touched to just shatter is unacceptable. The window guy couldn’t believe it and I’m sure nothing will be done about it. If it was dropped maybe I could understand but even so it’s in an otter box so it still shouldn’t break but to just shatter as it was sitting on the table is a problem. Apple you really need to do better. People work hard for their money and most use these phones for business and everyday life and don’t want to pay $200 or more to have the phone fixed especially when it was from no fault of their own. It’s a disgrace but I’m positive when I call they’ll tell me there is nothing they can do 🤬🤬

If you are prepared to swear in front if a judge what happened and your country has statutory rights that exceed the standard warranty then feel free to pursue the legal route.

Nobody here can judge the case. 90 million iphone 12s are still in one piece.

I am not asking anyone to judge the case, I am merely pointing out a fact of a problem between MY phone and MY case which resulted in phone damage and pointing out if anyone else notices there MagSafe case coming away from the phone to be extra careful so they don’t have the same problem as me. Nothing in life is perfect including EVERY iPhone and EVERY phone case.

Yes! I have never had the actual shell ON ANY phone break... got this phone (iPhone 12 pro) a little over 2 months ago and just noticed today that even with a speck protective case the phone shell is completely scattered underneath.

This is crazy!

Not a defect.

You dropped it, glass broke which can happen to any glass if it hits just right (or wrong, if you prefer.)

That's why many cases offer an explicit drop protection warranty; you'd need to contact Speck to see if theirs does.

You are correct, though, the back is not as strong as an iPhone X; it's much stronger.

But again, it is glass, and all glass can break if dropped and it lands just right (wrong).

I saw nothing "vague" about their advertising. Glass breaks, even the new front glass. The rear glass is the same as what was used in the iPhone 11 and is currently used on other phones. The didn't revert back to the glass on the iPhone 4.

Where is that page located? Comparison view? In a through purchase that is not seen. Apple Homepage > iPhone 12 Pro > Buy

Regardless, we have identified the back glass is inferior to the front glass and it’s breaking easily which is why we have all posted. Advertising speaks and facts speak louder. Other than helpful Apple fans posting, the fact is, everyone posting here has a similar story and we would like to be heard by Apple. Your opinion on what you think about our situation, glass being breakable(really? We know it’s glass)or what we did is not helpful. Every one of us took the time to post here because something doesn’t add up.

You misunderstand.

A glass crack from a drop need not happen on the outside of the glass, it can happen internally or on either side of the pane.

I've had windows damaged by hail and the crack could not be felt with a fingernail on the outside of the pane but could be seen on the inside of the pane.

Me! I’ve had my phone less than 30 days, it’s had an otterbox on it before I even left the store with it! I noticed a crack on my camera part, took my case off and the whole back was cracked! I’ve never even dropped it! I’m very upset about this considering I just put a $70 screen cover on it. I refuse to be out $200 (screen cover and repair) on a phone I have had less than 30 days.

For how much these phones cost possibly hitting the camera on something( which if I have it was unbeknownst to me) shouldn’t shatter the whole back of the phone. Clearly this is an issue I’ve seen several online threads about this happening.