Issue with rear glass iPhone 12 Pro cracking/ smashing easily

I am not asking anyone to judge the case, I am merely pointing out a fact of a problem between MY phone and MY case which resulted in phone damage and pointing out if anyone else notices there MagSafe case coming away from the phone to be extra careful so they don’t have the same problem as me. Nothing in life is perfect including EVERY iPhone and EVERY phone case.

30 cm (1 foot) drop from the bedside table to the carpet on the floor, accidentally hitting a small metal screw. This caused the whole back of the phone to smash, there is now a deep open crack into the inside of the phone. Couldn’t believe my eyes. USD 800 for a trade in, no repair possible. Totally love the phone but this is not good.

Yes! I have never had the actual shell ON ANY phone break... got this phone (iPhone 12 pro) a little over 2 months ago and just noticed today that even with a speck protective case the phone shell is completely scattered underneath.

This is crazy!

I have my 12 pro max since release.

I have dropped like 10 times. It is perfectly fine without a single scratch

I use the leather case on it.... I cannot understand how a glass can crack without none hit it somehow.

Lmao it doesn’t take hitting it with a hammer to break there bud! Take your blinders off and read what we are saying! The back glass sandwiched between metal framing is more fragile then previous models and breaks far more easier. That’s it! No **** if u hit glass with a hammer designed to break glass the glass will break but no one is hitting there phone with a hammer.

Because of your experience you proclaim it’s more fragile than previous models?

People post that about every new iPhone when they break the glass on it, and it’s not true.

Accidental damage is why I recommend AppleCare+ to anyone buying an iPhone, plus a good case rated for drops from a good height.

brexnnxmxrie wrote:

that’s not true. mine cracked without being dropped

If you feel that is the case, make an appointment to have your phone examined by Apple.

They are trained to be able to tell the difference between a stress crack or manufacturing defect and damage due to impact, and stress cracks or defects do occasionally occur as they do with any other product that uses glass.

Contact - Official Apple Support

I had this issue as well. I got the iPhone 12 pro Max as a Christmas gift and have been very careful about not dropping it. I was shocked when I took it out of my back and the entire back of the phone is shattered.

My daughter and I both have the 12 pro max, it only dropped once not even 2 feet from the floor and the back of our phone cracked, her phone even had a case on it. I honestly wouldn’t recommend this phone to anyone. We’ve had the 8+, XsMax, Xr, and the 11 pro max and they never cracked this easy.

I had my iPhone 12 Pro for less than 24 hours I had a speck case on it and it slipped outta my hand (I’m only 4’8 so not that far) and shattered the whole back of my phone, went to see if I could fix it and they lady that helped me had the same issue. I am not spending 549 for a new back of my phone because Apple made an iPhone that isn’t as tough as a iPhone X, I am very disappointed. I would like to see Apple do something about this issue because it’s not the user fault at this point it is a manufacturer defect

Not a defect.

You dropped it, glass broke which can happen to any glass if it hits just right (or wrong, if you prefer.)

That's why many cases offer an explicit drop protection warranty; you'd need to contact Speck to see if theirs does.

You are correct, though, the back is not as strong as an iPhone X; it's much stronger.

But again, it is glass, and all glass can break if dropped and it lands just right (wrong).

I have had the same experience. Apple touted/advertised the glass on the iPhone 12 Pro as being the strongest and best ever. I took that as all of the glass, but apparently the back glass is not the same as the front. I have had an Otterbox case on my phone since I bought it and the back glass still cracked. I don’t recall ever dropping the phone let alone from any significant distance if I had. Looking at where the crack/fracture occurred it seems there is a very weak point in the camera bezel area where the glass protrudes. In my opinion it’s a fail point and a design flaw. It’s ridiculous we now pay $$$$ for a phone assumed to be the best, but get the quality of a $ phone.

It seems like telling customers to pay extra for AppleCare/Damage coverage for a part that was advertised as the strongest ever (in this case glass) would be akin to talking out of both sides of one’s mouth. Although, did Apple ever actually mention in their advertising that not all of the glass was the strongest ever? I had assumed all the glass on the phone was the same due to the language, “Ceramic Shield”. I just went back and looked how Apple advertised the glass; front and back and it is rather vague.

I saw nothing "vague" about their advertising. Glass breaks, even the new front glass. The rear glass is the same as what was used in the iPhone 11 and is currently used on other phones. The didn't revert back to the glass on the iPhone 4.

That's your opinion.

Tests have shown it is stronger, but in the end, it's still glass.

If you can find a phone whose glass magically won't break if dropped in just the right way, feel free to buy it and to let Corning know they should shut down their research labs.