Issue with rear glass iPhone 12 Pro cracking/ smashing easily

Took my 12 to the Genius Bar and not surprisingly they stated it must be ‘accidental damage’. Pfffff!

The tech told me I could opt to not fix the shattered back and continue to keep the Otter Box on the phone. It should work just fine. Otherwise it’s a $450 fix.

No, we don't all agree there is a flaw in this phone.

It's not a matter of discounting people's experiences, it's that people are stating a defect is responsible for the fact that their phone back shattered, and that's simply not the case.

If you disagree, contact Apple and they will examine it:

Official Apple Support

This happened to my daughter's phone as well! Dropped in from less than two feet. It was in a case and the whole back is shattered. The camera is still perfectly intact. I couldn't even believe it when it happened. I started googling to see if anyone else had issues like this. With all these same occurrences this has got to be a defect with the iphone 12's. So very disappointing. Its not even a month old.

Same here.

I love Tech21 cases, I have watched iPhones bounce away when dropped onto a sidewalk and have not had any damage.

That's not guaranteed of course but I have never broken the glass on any iPhone, I suspect in part thanks to their cases, and I've owned every model of iPhone as I upgrade each year.

12 pro max had a screen protector and a speck case - I had it for about 3 weeks before back glass shattered after it fell 28 inches onto my carpet. My 7 S plus had the same case, same screen protector and was dropped hundreds of times and never got a scratch. So, I realize glass breaks when dropped - I would understand if I had dropped it on concrete…. But 28” onto carpet seems pretty delicate for the price I’ve paid for this 12 pro max - other than shattered back glass, it’s a great phone - just have to hope no further damage occurs as a result of this soft landing. It really is frustrating.

Mine broked in the back very easily. Different opinion and respect yours! But I wouldn’t be so confident that won’t break… also had 5, 7 plus, 11 12 pro max! The 12 pro max is by far the most fragile. And the endemic you spoke is a question of time… it’s a conception problem to facilitate the wireless charging. Hope that you won’t have the same problem as we…. Beacause apple will runaway if another unrelated hardware happens under warranty (arguing that it has a crack in the back—- I repeat in unrelated problems).

I'm sure if I drop mine in the right direction it can crack. This is why on such an expensive electronic device, I ALWAYS pay for AppleCare+ at the time of purchase. Accidents happen and if unfortunately I crack the back of my phone it will only cost me $29 for a full replacement.

OK....Then you are looking for solutions in the wrong place from the wrong audience. This is a user to user ONLY forum. Apple isn't here, with the exception of forum moderators who edit or remove posts for violation of terms of use.

Since it's clear we users cannot offer whatever it is you seek, your only recourse is to contact Apple and air your grievances with them directly. Continuing your ire on this user to user only forum is going to get you nothing.

the Apple rep openly said that the back screen is not durable even if you have a case protector! Then on their site they say how durable they are compared to other brands. It is absolutely turning me away from any more Apple products if they can’t provide customer service. You go on Amazon or YouTube and there are guns of videos on how to replace it. I don’t understand how they don’t see there is a problem. We all have paid plenty for a ‘quality’ phone!

The more I understand this issue, the more I am thinking this is a period defect in the manufacture, and not caused by a bad design

this happened to me - in a case, not dropped, but kept in my back pocket like every other iPhone I have ever had

i believe my break happened due to bend/pressure. But again, no more than has been subjected to any other phone I have owned.

the drop and bend tests done by independent testers show this model to be far superior to its predecessors.

which leads me to believe that the issues we are experiencing are related to some defective materials, but not a defective design

Buy another from Apple and they may offer discount

Contact Apple Support directly. Depending on your region, you may be able to reach them here: Get Support

It cannot be repaired. Buy another from Apple and they may offer discount

Contact Apple Support directly. Depending on your region, you may be able to reach them here: Get Support

If you are confident that happened then contact Apple Support directly. Depending on your region, you may be able to reach them here: Get Support

Buy a glass back protector and put it over the crack.

In that case click on the Get Support link at the top right of this page to have Apple employees look at it.