Airpods Pro & iPhone 12 Pro Max freeze/crash app

This is definitely the problem! The minute I turned my watch off the earbuds worked.

It unfroze my phone immediately!

This is ridiculous that I have to choose between products.

I have a series 3 watch by the way and I’ll be ****** that I buy or upgrade to a newer series just have my pods work.

Please send update ASAP!

So I figured out that if you have the Apple Watch and AirPods connected together you have to disconnect the watch!!! Then play your movie or song and reconnect your watch n everything will be fine

I removed my watch for now and boi oh boi I’m back now boom so try unpairing watch till u really need it

Yep, turned my watch off and they work perfect. Hope apple fixes this issue---would be nice to have watch working and airpods pro working at the same time...going back and forth will get real old.

The only work around that I have found is to turn off the Bluetooth on the watch while you are using the air pods. Then they work perfectly fine.

I just noticed I’m having the same issue...I just got some older AirPods & I was thinking they were defected. I powered my watch off & they worked like a charm. I need to know a fix for this ASAP bc I need to wear both my watch and AirPods

I have almost same issue on my 12 pro max. I went to Apple Store and they gave me a new replacement phone. But still have same issue on my new phone. I notice that when I paired Apple Watch and AirPod. All audio apps keep freezing. Pair AirPod alone, they work fine. Btw my bf has same issue when he paired watch and AirPod on his 12 pro max.

I encountered the same problem, the AirPods Pro will not connect like it should to my iPhone pro max but will connect without issues to my old iPhone 6 Plus. There seems to be incompatibility in the firmware. I chat to apple rep and he can’t resolve issue other than the AirPods Pro needs to be repaired. By accident, I discovered that the only way for me is to do the ear fit test then it will work with media such as music library but you have to redo it everytime you put in back in the airpods case. Very Frustrating

Did you buy these from an Apple certified store? If the back of the charger says China they’re fake/counterfeit. Look at the firmware. It needs to start with a 2 or 3. If it starts with 0 or 1, they’re fake..

This is happening to me too - I have AirPod pro and AirPod 2 and they both freeze the phone. I do have an Apple Watch connected so I will try removing that and see if it works - but that’s not really a convenient option to have to turn it on and off.

Well this is just stupid... I think I'm gonna try factory resetting her phone and see if that works while skipping the restore from iCloud. I just don't want to deal with having to re-download everything for her.. But we'll see if I decide to possibly waste my time or not.

It just doesn't make sense that we both have the same setup watch and phone, and the issue is with hers.

I called Apple support 4 times, they couldn’t fix the issues. I went to Apple Genius Bar 2 times. First time, I was told my new 12 pro max had the Bluetooth hardware issue. They replaced a new 12 pro max for me. Second time, they repaired the Bluetooth software on my replacement 12 pro max. But I still have the same issue. If anyone knows please let me know how to fix.

Happened to me as well. I didn’t use airpods, but app intermittenly amd randomly freezing.

sometime wifi on/off switch also not working (wifi is off but icon still shown as t is conneected)

worse is when app freezed and only show black screen. Then everytime unlocked from lock screen wont see anything & has to force restart.

ios been updated to 114.2..1 but still the same issue

Same issue. Apparently there is Bluetooth contention between the AirPods and the watch. Apple needs to fix this. Or perhaps they don’t want to so they can sell more of the latest version. Also, I can’t reset the air buds. The light never turns amber as their site says. Seriously leaving a bad taste in my mouth for apple products

Did anyone call Apple support to find more details on this issue?