Level 1

18 points

HDMi to dvi on new mac mini does not work

2 days ago , i recieved a Mac Mini M1.

HDMI to DVI did not work.

Called Support , told me to send M1 back. Monday I will get a new one.

Asked them , could it not be an overall problem. They laughed with me. On that time I had four people of support on the telephone, they all told me my M1 was defect. "Send it back" Now I read on the net that it is an overall problem. USB-c to DVI would work.

The support people did not know there job my believing. If I had bought my computer in the ALDI I could understand that they did not know, but for certified APPLE support people this is not done.

i try to get compensation I have to buy usb-c to dvi adapter.

I can not understand why apple did NOT test that ???????

Mac mini, macOS 10.15

Posted on Nov 20, 2020 1:20 PM

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DeputyDaniel

Level 1

4 points

Posted on Jan 4, 2021 4:22 AM

Found a Solution.... The Star-tech powered 3 in 1 adapter worked! I was able to setup dual monitor DVI. one with a USB-C to DVI and one with the StarTech.com Travel A/V Adapter 3-in-1 HDMI to DisplayPort VGA or DVI - HDMI Adapter - 1920 x 1200 (HD2DPVGADVI). Since it is powered, it converts the signal. Powered the USB with a USB brick since I only get 2 on the Mac mini. Works great! Frustrating but now I get 2 monitors without using a USB video driver and don't have to replace my monitors and KVM.

https://www.amazon.com/gp/product/B01GQXT8F2/ref=ppx_yo_dt_b_asin_title_o03_s01?ie=UTF8&psc=1

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103 replies

den.thed

Level 10

90,874 points

Nov 23, 2020 9:58 AM in response to luc134

That is good news.

Looking forward to hearing from you tomorrow.

Nov 27, 2020 10:44 AM in response to luc134

I went through the exact same thing! Weird, how my old mac mini DID support HDMI to DVI. What a hassle!

Nov 29, 2020 9:41 PM in response to ScottSG3

Re: UltraWide monitor

Some reports of problems with 5,120 X 1,440 resolution on M1 Macs. Some success , though, with or without SwitchResX.

https://www.madrau.com/

ddminter

Level 1

68 points

Dec 1, 2020 7:33 PM in response to luc134

So you are thinking the new Mac mini from the Genius Bar may fix the problem? That would suggest it is a Mac mini hardware problem, wouldn’t it? Be interested to hear how it goes.

luc134 Author

Level 1

18 points

Dec 2, 2020 2:09 AM in response to luc134

You are 100 % right

raffwal

Level 1

16 points

Dec 3, 2020 10:50 AM in response to ddminter

I bought a brand new genuine Apple HDMI-DVI adapter today and have this problem.

raffwal

Level 1

16 points

Dec 3, 2020 12:20 PM in response to Robert Manning1

So did you try the new Mini yet?

Dec 18, 2020 3:44 PM in response to luc134

Same problem here...frustrating but glad to know I'm not alone! Am I understanding correctly that USB-C to DVI works fine on the M1-MacMini?

Dec 18, 2020 5:58 PM in response to Pibb69

Thanks for that. We swapped monitors here and found that HDMI to HDMI works great.

Dec 27, 2020 5:11 PM in response to jeffwasilko

Dec 28, 2020 9:29 AM in response to ddminter

Agreed.

mkghez

Level 1

9 points

Jan 7, 2021 6:45 AM in response to DeputyDaniel

Might work but not cheap. To fix something that should just work.

claus225

Level 1

4 points

Jan 14, 2021 12:23 PM in response to eksmemo

Would you by any chance have a case ID for that feedback from support. It would be nice to be able to highlight that case ID to the support people I am talking to.

Jan 14, 2021 12:54 PM in response to claus225

Hi, sorry no I don't have a case ID I just posted a comment, not a request for information. Please feel free to pass on my comment to your support people though.

eksmemo

Level 1

4 points

Jan 14, 2021 1:03 PM in response to buro46_Pete

My case ID is 101289930842

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HDMi to dvi on new mac mini does not work