Update from myself. Sorry it's a bit long but important.
I recieved and email from Apple on Saturday saying they had tried to contact me regarding this issue.
I have not posted it or reported it anywhere else so can only summise it's from this thread.
I called support back and was told the issue has been escalated above the normal support channels, they (Apple Support) have been told not to troubleshoot this issue and I've been passed up the chain to a more senior team looking into problems with new hardware. The person I spoke to on the phone was surprised the issue had already been ecsalated to this team (it was the "higher up" hardware team who had initally tried to contact me, not just the usual support team).
Anyway I'm expecting a call back this afternoon and it's being described as information collecting for the moment.
I'm updated onto the latest BETA of Big Sur 11.1 and the issue is still present.
Machine has also now developed another weird problem when waking from sleep in that both of my displays are totally black. The mouse pointer is visable and I can move it but there is nothing else on the displays, just total black. Putting it back to sleep then waking doesn't solve it, nor does unplugging monitor cables. Only a full reboot with the power button does.
I'm worried.