lost files after Big Sur upgrade

I use Microsoft Word for school. Everything I work on I save to documents on my Mac. After the Big Sur update all of the documents in my document folder are now gone. When I open Word, I can see them all in my recents, but I am unable to open them - it says that the file is deleted or I don't have access to them. Underneath each file says:


Macintosh HD >> User >> haleysotiros >> Documents


Alas, they are nowhere to be found. I have tried:


  • Unticking the Finder thing in my iCloud
  • Checking my iCloud (empty)
  • Going through my OneDrive to see if it was there
  • Looking in the finder for .docx
  • Doing the command + shift to unhide documents
  • Looking in the finder with this guy "~" (not sure what it did, but someone recommended that)
  • Checking restrictions for Word - there are none
  • Right clicking on the document in recent - nothing


I did not have the time tracker or whatever the back up was called because I didn't know about it. Anyways, if there is a patron saint for finding mysteriously disappeared documents, please point me in the right direction.

MacBook Air

Posted on Nov 23, 2020 6:24 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 1, 2020 7:06 AM

I had this same issue. It appears that iCloud Drive had the Desktop/Documents folders setting toggled off during the update.


I resolved the problem by going to System Preferences -> Apple ID -> iCloud and selecting the options button next to iCloud Drive. Then turn on Desktop & Documents Folders.


In my case the files were immediately displayed after changing this setting.

35 replies

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

lost files after Big Sur upgrade

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.