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lost files after Big Sur upgrade

I use Microsoft Word for school. Everything I work on I save to documents on my Mac. After the Big Sur update all of the documents in my document folder are now gone. When I open Word, I can see them all in my recents, but I am unable to open them - it says that the file is deleted or I don't have access to them. Underneath each file says:


Macintosh HD >> User >> haleysotiros >> Documents


Alas, they are nowhere to be found. I have tried:


  • Unticking the Finder thing in my iCloud
  • Checking my iCloud (empty)
  • Going through my OneDrive to see if it was there
  • Looking in the finder for .docx
  • Doing the command + shift to unhide documents
  • Looking in the finder with this guy "~" (not sure what it did, but someone recommended that)
  • Checking restrictions for Word - there are none
  • Right clicking on the document in recent - nothing


I did not have the time tracker or whatever the back up was called because I didn't know about it. Anyways, if there is a patron saint for finding mysteriously disappeared documents, please point me in the right direction.

MacBook Air

Posted on Nov 23, 2020 6:24 PM

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Posted on Dec 1, 2020 7:06 AM

I had this same issue. It appears that iCloud Drive had the Desktop/Documents folders setting toggled off during the update.


I resolved the problem by going to System Preferences -> Apple ID -> iCloud and selecting the options button next to iCloud Drive. Then turn on Desktop & Documents Folders.


In my case the files were immediately displayed after changing this setting.

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lost files after Big Sur upgrade

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