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Level 1

34 points

iPhone 12 Pro Max Camera Freezing/Black

Hello all. My iPhone 12 Pro Max’s camera freezes. For example I point it to the tv then after a few it just freezes. Like the image is frozen. So I swipe up to exit the camera app & then force close it. And I go back then it’s just black. I can still click on stuff but can’t take pics or videos. However if I scroll through Panorama, Slow Mo & Time Lapse I do see images & selfie cam works ok.

I have contacted Apple Chat & they ran a diagnostic & told me the hardware on my phone is good on their end. I’m on iOS 14.2.1 so my software is up to date. I’ve soft reset the phone multiple times. I even did an iTunes restore using a PC which was recommended by a local Apple Store but no dice. Is anyone else experiencing this issue? What’s the fix??

iPhone 12 Pro Max, iOS 14

Posted on Nov 23, 2020 7:07 PM

Similar questions

92 replies

Dec 7, 2020 12:06 PM in response to stacyfromtexarkana

I am having the Same issue! I could scream. This is a lot of money for a phone that doesn’t work...🤬

darcy108

Level 1

4 points

Dec 8, 2020 7:12 PM in response to stacyfromtexarkana

Brand new 12 Pro Max and I’m having the black screen camera issue.

Dec 14, 2020 3:31 PM in response to Alvflo

Did you have apple care +? Wondering if it’s worth getting for this reason? Can’t believe spent 1,200$ on a mew phone and have to deal with this!🤬

Alvflo Author

Level 1

34 points

Dec 15, 2020 2:11 PM in response to JeanMarie from nj

I do not have Apple Care. Yes $1200 for this lol

Dec 17, 2020 6:44 AM in response to Alvflo

I have exactly the same issue with my camera on iPhone 12 pro max.

Dec 22, 2020 12:30 AM in response to Veteran41

Same issue. Just a black screen. Doesn’t happen all the time but twice so far in the past few days. 14.3 and 12 pro max.

Dec 22, 2020 10:36 AM in response to gerond16

Having same issues but it's all day everyday. I went through support with my carrier and I have a replacement coming today. Hopefully this will be resolve with the replacement.

Dec 23, 2020 10:09 AM in response to HighLife420

My 12 Pro Max camera has been crashing on iOS 14.2, 14.2.1, and 14.3.

It's definitely not new to 14.3. In fact, I had hoped that 14.3 would fix the problem. It hasn't.

Alvflo Author

Level 1

34 points

Dec 23, 2020 12:48 PM in response to neodragon

I’m kinda glad I wasn’t the only one having camera issues with my IPhone 12 Pro Max lol

however I think Apple has some QA & QC damage control that needs to be addressed.

Dec 23, 2020 4:10 PM in response to gerond16

So you got a new phone? When you loaded it up did you notice any issues?

Dec 26, 2020 7:34 PM in response to mrapplesee_d

Apple should replace the defecti e phone rather tan wasting your time.

Eegk5917

Level 1

4 points

Dec 27, 2020 6:01 AM in response to Alvflo

I have the XR never had issue until move to iOS 14.3 a few days ago. Its probably not the phone unfortunately :(

Jan 10, 2021 6:24 PM in response to alshiamey

I finally got a new iPhone! No problems!! I updated and reloaded from iCloud then from a computer ..then as new nothing worked. I had called apple 4 times .. they finally listened. Good luck..

Jan 14, 2021 1:53 PM in response to 5646

I did exactly the same and it is okay now! But still I have certain issues with other apps.

esanoche

Level 1

8 points

Jan 19, 2021 8:44 AM in response to Alvflo

Same Problem on 14.3

iPhone 12 Pro Max Camera Freezing/Black