External Hard Drive Missing After Big Sur Download

I installed Big Sur yesterday. Once installed, my external hard drive no longer showed up. I tried switching ports, restarting my computer, making sure external hard drive was selected in my preferences, etc. When I checked my utility disk, I don’t even see an external option. Only internal. I also tried plugging my external drive into a PC to see if the device was read on another computer. The PC read it. When I was on Catalina earlier in the day, everything worked just fine. Anyone else experiencing this? Any help is appreciated.

MacBook Pro

Posted on Nov 25, 2020 5:47 AM

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Posted on Dec 24, 2020 10:21 PM

I was able to recover mine - here's how I did it. I'm going to write out my troubleshooting process as I'm not sure what 100% fixed it.


As I read through this discussion, I was dealing with identical scenario's... my Seagate 4TB external HD, on my Macbook Pro (late-2015) running on Big Sur, wasn't mounting / not being displayed in Finder.


After failed attempts of mounting & running first aid


@Bev_Tabet_Photo suggested downloading/updating the WD Driver (https://support.wdc.com/downloads.aspx?p=294) which I did, although I don't see how this would have played a role in fixing my issue, but it is something I did.


I then reset the SMC (https://support.apple.com/en-us/HT201295)


From here, I opened Activity Monitor and quit the fsck_ext process found under the 'disk' tab


This resulted in the external hard drive being "fixed", however it was only readable, and could not copy any files to it.


I ejected the disk, restarted, reconnected the drive and opened Disk Utility. I ran a new attempt at First Aid, which took a fair amount of time (10-15 minutes)


The First Aid was successful, and I was able to write to the external drive. So far, so good.


Hope this post can manage to help others. Merry Christmas!

243 replies

Feb 24, 2021 12:21 PM in response to georgiosh

My particular problem with a external CD/DVD drive resolved after they sent me 11.2. I have not yet tried to work with my backup HD.

the fact that there is so much conversation on the topic leads me to believe that it is universal. Anybody going to uninstall? Pros and cons? I am thinking about it. There are other "bugs" too numerous and fussy to go into here. My machine is "just not itself" sob!

Feb 27, 2021 9:00 AM in response to hilarypost

I bought a new iMac with Big Sur already installed (which updated last night) and it is disconcerting that my external 5TB Seagate drive is being constantly accessed even tho I am simply working in my browser and not calling files. It has some VERY valuable data (to me) on it and I do not want it damaged with all this apparent reading/writing going on for seemingly no reason. I use Carbonite but it only has access to the desktop and not external drives. Time Machine is not turned on. Nothing seems too suspicious in Activity Monitor (but I am no expert). Any advice would be great before my drive burns out.

Mar 1, 2021 5:55 PM in response to Harley Davidson

Can you delineate for the non-techies?

1) "Install Mac OS onto one external disk" Excuse my ignorance but WHICH MacOS? I hope I can intuite the rest and thanks for posting.


:How extraordinarily disappointing. It is obviously intentional. The lack of transparency re: what we were signing on for in doing this "update" (which is actually a downgrade) coupled with the unstated goals and motives by Apple is making me feel a little sick. Hoodwinked by an entity I actually trusted to "make things work". I fear for the music, art and graphics and more that ware entrusted to Time Machine and other back up ease products of the past. I dread hooking up my new HD to try and revert to Catalina - it probably will fail to mount and not be recognized. Certainly Seagate and others might be looking into this?

Mar 7, 2021 1:11 PM in response to andrzej_bil

I cannot believe this thread is not thousands strong! The number of quirks that I experience is legion. I do not need NTFS management? I only need Office to perform correctly, and it does not - all kinds of weird things happen, eg my spellcheck no longer works with one click. Seemingly minor, but for a writer a major annoyance. Little stuff like this adds up over time. Then all the time spent trying to correct it. Also it seems that the "helpful" button is disabled here? Why is that? Am I being paranoid. Seems Apple has no intention of fixing this and might be making it difficult to bump it up the chain?

Mar 8, 2021 12:00 PM in response to SigDug

The other thing is that this problem seems to vary in its effects from person to person, model to model. Then they had to send out a patch because Big Sur caused battery drains on some models! Battery drains??? Some people solve the external drive problem by switching a port - for others no such luck. Different fixes for different users? Need to use a PC to save your disk? It's outrageous.

Mar 15, 2021 10:00 PM in response to hilarypost

after updating to Big Sur my external storage drives like my passport, WD and some flash drives are not recognized.


I erased Big Sur and then tried downloading Catalina and it would not load, so I had to reload Big Sur. There seems to be no solution, I just orders a device that will let me hook the external drives to my iPad hoping to recover videos and pictures of my recently deceased son. Apple really dropped the ball on this update!

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External Hard Drive Missing After Big Sur Download

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