Big Sur printer queue does not load

Yesterday I received a new Mac mini M1. As part of configuring it, I needed it to see my printer (Brother HL-L2351DW). Because I use an iPhone for my internet connectivity, there is no stand alone AP/router. The printer exists in it's own SSID. To make the printer visible, I had to enable legacy devices under Wifi in Network Settings. The printer then was visible, and I changed Wifi to the Printer's SSID, then switched to Printer Setup and added it as an AirPrint device. Opened a word processing app, and sent a document to the printer. The Printer Setup part of System Preferences has a button to open the Printer Queue. I have done this on previous versions of OS X with no issue. On Big Sur, it is not working, the Print Queue for that printer does not appear on the screen, but it does appear in the list of Recent Applications (perhaps it is invisible). The printer does function however. Normally, because I have to switch Wifi between the AP and the printer's SSID, I keep the Print Queue on hold until I am ready to print. Since I cannot open the Print Queue I am unable to do this, so I'm flying blind. If someone can check Radar to see if this is a known issue, and enter it if not, that would be helpful. I am on macOS 11.0.0, and have not yet had the guts to try 11.0.1.


TIA

Posted on Nov 25, 2020 12:30 PM

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Posted on Dec 29, 2020 9:05 AM

This may be because the application installed to operate the queue has not been flagged as "Open using Rosetta" so on the M1 CPU this Intel app fails as macOS seems not to automatically recognise it. I had this with the (very old) drivers for my (very, very old) HP LaserJet P1102w. Every other printer feature worked but I just couldn't look at the queue.


Fix that worked for me:


  • Open Finder and click on the "Go" menu.
  • Hold down the Option key and "Library" should appear.
  • Navigate to Library/Printers and you should see your printer's application.
  • Right click on it and select "Get Info".
  • You should see "Open using Rosetta" and if it's not ticked tick it.

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Big Sur printer queue does not load

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