iPhone 12 Pro Max Bluetooth Issues

Hello,


I am having Bluetooth connection issues with my iPhone 12 Pro Max. I could not been able to connect my iPhone to my headphones. (Denon AH-GC30). My iPhone does not see my headphones. Below what i did before asking this question.


I checked my headphones with my iPhone 7 plus - It works.

I checked my headphones with my Macbook Pro - It works.

Then i checked Bluetooth versions - both iPhone 12 Pro Max and my Headphones support version 5.


Lastly - i restarted my iPhone, updated to last version of iOS, reset network settings, but Bluetooth of my iPhone Does not see my Headphones.


What is wrong with it? Why such expensive phone, do not see my headphones, but my old iPhone does? Both have the same iOS 14.2.1.


(P.S. - could not select iPhone 12 Pro Max in device field, it does not exists here)


Posted on Nov 27, 2020 10:08 AM

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Posted on Dec 4, 2020 11:42 AM

I had the same issue - I have a pair of over ear headphones in the app for my headphones, I had to reset the devices that my headphones were paired to. Once I cleared that list, it immediately connected my phone. In short, reset your headphone so they are like new.

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363 replies

Feb 16, 2021 4:45 PM in response to Kees de Wit

I don't understand why you got so hostile with your reply. No need to be insecure or whatever is going on there. I have a iPhone 12 pm and s21u and used the current galaxy to reference prior comments suggesting it was third party vendors/oems at fault and not necessarily Apple. If new Bluetooth flaships can handle the Bluetooth then I expect my thousand dollar plus iPhone to as well. I'm not asking much. It's awful that I have to carry another phone for this reason. Also I cannot believe that it's been so many months and still no resolution. This is why I find this is a huge dissapointment for apple.

Feb 21, 2021 6:20 AM in response to Tjonason

Just to add my 12 Pro is having the issue where my plantronics headset works fine in the house and soon as I go into either of our cars the plantronics disconnects and reconnects every minute or so. Sometimes it just switches to the car's bluetooth and everyone in the car can here it. Sometimes it just goes back to the internal phone speaker and then back to the headset. I've tried various resets. It obviously can't handle having 2 devices connected to it. I also had a Galaxy s10 with the same headset and cars and never had a problem. I upgraded to the 12 Pro a couple of months ago and am regretting this part of the new phone.

Feb 26, 2021 9:44 PM in response to FadedSuede

Read my post carefully: I was referring to registered devices and network settings on my older iPhone (switched from 11 Pro to 12 Pro). Also, who are the “we” you are referring to?! It may not be applicable to you if you are not switching from an older iPhone, but may very well apply to others. I actually had the idea by reading one of the older comments in this thread. So do not generalize your case to everyone!!

Mar 16, 2021 8:50 AM in response to Woganaut

Welcome to the club. Apple had a defect Bluetooth installed in the unit and everyone is pretending it’s ok. The obviously only tweaked the units for flawless integration with apple beats only devices and that’s why more of the sheep in our community don’t even bother since most are heavily integrated within the hardware ecosystem as well. Not my old Android phones having better Bluetooth connectivity then this pro max 12

Mar 16, 2021 8:55 AM in response to Kpatel07

That’s a bunch of BS, third-party my *** because my android phones all can still connect to my car audio perfectly with no trouble but my iPhone Pro 12 max must manually connect every time and it’s always hit or miss sometimes it will sometimes it won’t absolute trash. Mind you I’ve done everything everyone else has done or suggested. This is not a third-party issue this is an apple issue

Mar 16, 2021 10:32 AM in response to R3drift

I am new to Apple. After 13 years with Android a friend gave me his old (but pristine) iphone 6s. I stuck a battery and docking socket into it and presto. I was impressed so I bought a 12 pro max. Total pain in the neck. For reliability and consistency the 6s smokes the $1200 PM. Bluetooth has been a total nightmare. Shame on Apple for releasing such a loser.

Mar 16, 2021 11:56 AM in response to NIGHTSHIELD

Same issues as everyone else - iPhone 12 Pro connects to hands free for 2 mins then drops out and won’t reconnect. Tried everything and getting so frustrated with the Bullsh*t answer from Apple that it’s an update issue - get real Apple. We have all paid a lot of money for the phone - issues like this should not happen. Not impressed with how Apple are handling this to be honest. **** poor

Mar 19, 2021 5:04 AM in response to rockmyplimsoul

My case is probably the worst case out there!!


I have done EVERY SINGLE THING suggested in the threads. I have even restored the entire iPhone, and yet my phone does not recognize ANY Bluetooth devices. It continues to ‘search and search and search’!


This is really really a big pain. I will have to go to Apple Care, or simply return the phone and go back to my 6S!


Sad!!!

Mar 21, 2021 1:59 PM in response to Krissy1970

So................ I’ve tried

Forgetting Bluetooth Connection and repairing - NO CHANGE

Turning off WiFi - NO CHANGE

Hard reset - NO CHANGE

Resetting Networks - NO CHANGE

Response from Apple Support “You’ll just have to ensure you keep your phone software up to date and hopefully we can get this issue resolved!!!”


WOW - we all spend a lot of money to purchase a phone and all we want is for it to do what it is supposed to do, so the “two fingers” response from Apple Support is really disappointing and frustrating and certainly doesn’t give the impression they care about customer support and retention


Really don’t know what else we can do!!!!

Mar 27, 2021 7:48 AM in response to NIGHTSHIELD

I transferred over from an IPhone 7+ to a 12 Pro Max about 3 weeks ago. Like it so far. Except, for this past week. My Jabra Elites had been working flawlessly, and now keep resetting when I try to connect them. My IPad does the same thing. But, they pair and work like normal when I go to an old Samsung tablet.

Seems there is something in the latest update that broke some bluetooth.


Come on Apple, please look into this.

Mar 27, 2021 10:01 AM in response to sensiteng

How about putting this ''woke'' nonsense on the back burner and take care of your customers first. I had been with android for about 10 years, this 12pm being my first iPhone. Lots to like about it but malfunctioning Bluetooth is a huge problem and deal breaker for nearly all of your customers. Tried devices I was having Bluetooth problems with on an old iPhone 6s a friend gave me, an ancient samsung s5, a pixel xl, and a new samsung 20 ultra and all worked perfectly. C'mon Apple, get busy and get us out of our misery.

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iPhone 12 Pro Max Bluetooth Issues

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