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UPS delivery fee scam text

I bought a new iphone on Black Friday and I'm waiting for the delivery.

I got a text from UPS and it said to pay a delivery fee.

============

A P P L E;

Dear **my name**

a delivery fee of 3.50$ still requires payment.

**URL including 'upspackage'**

===========

Since it says FREE on Apple, I called Apple CS and found out it is a scam.

But how they get information of my name, phone number and purchase from Apple?

Today is Nov 29, so they could guess I bought something from Apple.

But my name and phone number? I'm afraid there is some information leaked.

Please tell me if somebody is in the same situation.


[Re-Titled by Moderator]

iPhone 11

Posted on Nov 29, 2020 9:45 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 1, 2020 6:04 PM

I'm in the exact same situation currently, I received the text and without thinking I put in my banking information etc. Now i'm worried that someone might clear my bank account! If you find out any other information i'd love to know.

30 replies

Dec 30, 2020 1:13 PM in response to helpme1129

I'm glad I found this. I *knew* upsparcel.info had to be a scam URL. Logged-in to UPS My Choice and of course no notice of owing anything on this FREE delivery. I can so easily see people being taken advantage of this way.


There's obviously some leak in the supply chain if only people who order from Apple get this txt message.

Dec 30, 2020 2:18 PM in response to Jeanniegraces

All


This doesn't even have to be a leak from Apple. Peoples names and contact details (including email/address) are leaked from all sorts of hacks. Apple release new products. Scammers know people will be ordering them by the million.


Scammers send out millions of emails to everyone on the contact lists they have. Result:99% go to people who've not ordered anything from Apple. 1% go to people who have.


But 1% of millions is still 10's of thousands of apple customers who get the scam emails. Nothing Apple can do about it.

Dec 30, 2020 6:05 PM in response to Jeanniegraces

No Jeannie its not your carrier.


What do the scammers know about you...your first name, your telephone number and the fact that you have ordered and are about to receive an Apple device. That's all the info they need to send you the phishing TEXT addressed to you by your first name and....

That information is on the shipping label of the device you have just received.

Someone in Apple or UPS is giving the scammers this information. The fact the the phishing TEXT arrives just before delivery makes me think the leak is at UPS and someone there is scanning the parcels as they come in from Apple.

Apple knows about this scam but, as far as I know, has done nothing about it.

Dec 31, 2020 12:03 PM in response to helpme1129

I had the same thing. I am usually very careful & look for scams but this nearly caught me out. If it hadnt been for the continual changing of delivery dates I would not have got mad & called CS. Lovely agent suddenly thought of it being a scam. She was so helpful made my day!!

Did open text but did not enter any info. Birthday? Really?

Wish I had checked here first.

Mad at myself for ordering on-line as could have easily picked one up from store the next day but was avoiding going to mall. Now waiting 2 weeks for delivery.

Jan 2, 2021 11:22 PM in response to helpme1129

3 weeks after my Apple delivery I got this scam text msg as well. This time they had my full name and the tracking number for the item ordered from Apple was acurate and was included in the link. I clicked on the link but did not fill out any info. I have gotten text msgs from UPS before about paying fees ahead of delivery but this one looked different from a real UPS msessage as noted by others. I initially got confused as i still have a pending delivery for UPS for something from another comp[any but it seemed early, so when I checked the actual tracking number on the UPS web site it said it was delivered back in mid december.


Apple and UPS really need to address this issue and better protect their customers.

Jan 9, 2021 8:29 AM in response to helpme1129

Same thing happen to me yesterday. I received this text message:


UPS. HI (MY FULL NAME),

Your shipment requires a delivery fee. You must pay now to avoid delivery delay,

Visit: UPS tracking link


I also bought something on the Apple Store in november.


In the "UPS" link, I saw a tracking number. I took that number and used it on the real UPS website. It was a tracking number that was used by Apple in novembre, when I bought something


So, I also think that some informations leaked. Hope that Apple will do something for this.


(Sorry for my english.)


Jan 10, 2021 2:13 PM in response to helpme1129

I just got a very convincing looking text that reads:


UPS. HI (MY FULL NAME), your shipment requires a delivery fee. To avoid delivery delay, pay now. Visit: (and then a very legit looking url which has a tracking number at the end.


I knew it was a scam because 1, I'm not expecting any packages, and 2 I've never had UPS bill for an incoming package, that's not how it works. But out of curiosity I manually typed the tracking number into UPS tracking and it turns out it was my iPhone 12 pro max that I ordered on launch day & was delivered like 2 months ago. Somehow scammers have gotten Apple/UPS tracking numbers. Weird.

Jan 26, 2021 3:42 AM in response to helpme1129

I also got this text to my phone actually, but it was weird because I purchased the product, shipping was to my sisters address l, and in the text that arrived to my phone the name used was my sisters. Exact same format as you’ve listed here.


My concern is not so much falling for a scam link, UPS is not going to use a .info TLD, much less one that was recently created (WhoIs Record) but how did they obtain the name of the person the package was going to?

UPS delivery fee scam text

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