iPhone 12 Pro Max stuck in Clearance in Progress for more than 8 days

I have the same issue. Order iphone 12 Pro Max on Nov 19th. It was shipped on Nov 21 with scheduled delivery date of Nov 30. When tracking package it's been in "Clearance in Progress" since 11/23/20. Because I'm on the trade in program I have to return my old phone by Dec 9th. I called UPS twice. I'm told the phone in in Kentucky waiting to be picked up by carrier to continue delivery. The phone was released from customs on 11/22/20 so all the paperwork is in. UPS keeps saying they will call me to to give update on package but of course I haven't heard anything. When I call Apple -they say it's out of their hands.

I am having the same issue! Any update on your phone? My phone was ordered on Nov 14 and shipped on Nov 19. My estimated delivery date was Nov 30th and it was floating around Alaska with no update for a while. It literally just “cleared customs” today with no update. My trade in is due dec 8. I called apple and the lady on the phone had literally no helpful information.

Same here

my update says

“Brokerage released the package. It will be processed through a clearing agency before final release to UPS”

as it has for the past 3 days.

UPS says it isn’t their problem since it hasn’t been released to them and apple says not theirs since it has been shipped, but will investigate if not resolved soon...

I have the same issue and response how Pratt4usa has explained it. I don't need to add to it. I also have to turn in but may decide not to turn it in. I've contact UPS Customer Service via email and they told me to contact the shipper: Apple as they have a contractual agreement with them and to start the process of investigation. I chat with Apple support and told that in summary + send the actual email response from UPS in the chat message. He said he was placing an ticket with Apple and it could be up to 12 business days from Yesterday to find a response of where the package is.

Update: UPS actually called me back and said they can’t locate package so I should call Apple to start a claim. Apple agent opened an investigation saying generally they it could take up to 6 days before they finish their investigation. She said it’s been taking 2 days. She said if they can’t tract the package they will send a new phone. I told her I didn’t want to deal with having a phone sent from China. She said a new shipment would not come from China but US. Interesting how different agents have different solutions and time frame for resolution.

I have posted on another Apple discussion. A LARGE group of us are on the same boat. Currently my iPhone is being investigated and Apple will get back to me within 12 days. The rep believes the phone is lost in shipping, but once the investigation is complete, my phone will either be replaced or refunded. I chose replaced. So probably won't get it until after Christmas.

My GF, while chatting with another rep at the same time...also determined her phone is lost in shipment (both our phones have been stuck in Clearance in Progress)...her phone was immediately marked lost when she was chatting with them and they initiated a replacement to be shipped out in 2 days. She might get her phone before Christmas.

In the mean time, several others have updated that their phone is also lost and will either be getting a refund or a replacement. This really sucks since they already charged the card. A new trade in box will also be sent to us since the 14 days has came and gone. Oh and it's 14 days from receiving the trade-in box.

Good luck and hope others get their Apple products.

I’m in the same boat as many others here.

Ordered my phone on 11/10, shipped on 11/21.

Been stuck in “clearance in progress” since the 23rd.

Apple is practically zero help.

First they made me wait till the arrival date passed to open an investigation. (Which can take up to 12 days. I opened mine on the 1st with zero update as of today.)

Then they told me my new estimated arrival was Dec 3-10. So now when I contact them they say I have to wait till after the 10th to get any further info.

Contacted them today and they are telling me that the investigation is open with no update.

I am seeing others on other forums post that they ordered after me and are getting their phones.

My first installment payment is already due and I have no phone yet.

This has been handled abysmally by Apple. It’s obviously a great deal of customers dealing with this. I don’t see how they haven’t yet figured out where exactly these phones are!

It's so frustrating because we are all at the mercy of Apple right now and we can do nothing.

I have the same problem, I called Apple and a very nice lady helped me understand the situation. Basically she told me that I have to call UPS so as to know what happened with my package, I told her that I did that but they told me they don't know much about it. So she called them and asked them in front of me ( I'm listening in the phone ) and she was so nice doing that and talking to the ups agent. So the ups supervisor told her that there are a lot of Apple's products held in the custom house ( from the 22nd) waiting for an authorization or they have to go through the items one by one :). So there's an investigation going on and I hope that I'll get my iPhone soon.

I’m also part of the stuck in “Clearance in Progress” since 11/23 group. UPS ended up telling me that Apple requested that I contact them which I did. The lady I spoke with was of great help. Also conducting an investigation as I ordered two phones: one was send since 11/20 and the other on 12/2. Guess which one will arrive first? Hoping the investigation helps move along the first phone that hasn’t changed since 11/23.

Having the same issue. I order 2 12 Max Pros on the 19th and the lash scan was 11/23 in China. UPS told me to speak to Apple. I just sent an email to Apple. Wondering if there's a way to place another order and cancel the others... but I would need to come from the US.

At least I'm not alone!

I order mine on November 24

i actually order AirPods and the iPhone

the AirPods already came in but the phone is taking so long and it has been stuck in “Brokerage released the package. It will be processed through a clearing agency before final release to UPS.” I’m scared that the same thing would happen to me and that it gets lost):

Add another to the list: 12 Pro Max ordered 11/19. As of today 12/5:

It departed the China facility and then 20 min later returned to China facility. Now says package delayed and will be rescheduled.

WTH???

Good news, mine, as of 0900 CST, is now stateside in MO. Since I believe they were all in same shipping group (as evidenced by most listing 30 November as original delivery date), maybe all of yours have broken through as well 🤞🏼