Replace the phone

I received this phone 10 November. I have noticed this phone have few issues, like hanged it self for few minutes, battery performance is very bad. 4g network doesn’t come on this phone.. I reset the network quit few times but doesn’t work. I want you to replace my phone.. thanks

iPhone 12 Pro, iOS 14

Posted on Dec 3, 2020 3:59 AM

Similar questions

Requesting replacement iPhone My phone is not working properly and I want to change it from your iPhone service sent Can I replace it [Edited by Moderator]
515 2
Will I have to get a new phone? My phone network stopped working and caused my phone to not do anything I tried powering it off my friend even looked at it to see if something wasn't turned off, but nothing worked. I tried to send messages and things again because that's where the problem started occurring but they still wouldn't send. I finally just reset all of my settings and nothing happened at all. I do have this major crack on the back of my phone that I got from dropping it over the summer and it's pretty bad b/c I can see part of the inside of my phone but not a lot. I don't really know what to do besides going to T-Mobile to get it looked at or just get a new phone entirely.
256 3
101154695150 | ** "The worst Support which i never expected from Apple" ** I am facing network call drop on my iPhone 11 Pro and opened a case on Aug 2020. Till today there is no fix and funny thing is they are unable to identify the issue. Every time they simply suggest for OS update and after update enabling to call logging and asking to us to replicate the issue with time stamps. Till today i have provide that information 5 times to sr.esclation team and they always keep on working with engineering team and those are unable to identified the issue. The worst Support which i never expected from Apple (Acting in the call like not raceable and simply disconnecting the line). I want device replacement.
445 10

1 reply

Dec 3, 2020 4:13 AM in response to ranjit292

You have 14 days from the date of purchase to return it for a refund.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Replace the phone

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up