iphone 12 dropping calls

I had the same problem with a new iPhone 12 dropping calls. My husband and I are on Verizon; however, he has a Samsung with no dropped calls. I, on there other hand, had an iPhone 8 that was dropping calls, so decided to buy the iPhone 12. To my surprise, the iPhone 12 dropped calls immediately, like 3 times in 5 minutes. After checking his Samsung, I found he had WIFI Calling turned off, so I did the same on my iPhone 12. To my surprise, this has stopped the dropped calls. This means the issue appears to be with my WIFI service (Comcast). Try turning off your WIFI Calling (Go to Settings > Phone > Calls and turn off Wi-Fi Calling). Good luck!

Verizon just denied the existence of this issue TODAY, while trying to sell me a new 12 for $11 a month on their new "promo." The guy I spoke with did say however that the the 5G sim card is a new addition to "fix" any sim card issues that are happening...

So what's the solution? Wait until Verizon updates their end? And when will that happen? before fall? They'd have to first acknowledge that there's an issue first, no?

I read a suggestion on this thread a few days ago that worked. Turn off wifi calling, that was it. No dropped calls since making that one change. Thanks so much to all of you for your ideas and input. Please try that and see if it works for those of you still having issues.

The 3G is even worse and I live in Chicago on the north side of the city. We don’t have 5G in our area yet and the price to upgrade for a family with 6 phones was crazy expensive. Our current 4G unlimited Verizon plan is grandfathered at $20/phone.

You live near Chicago and you still have 3G as an option? What carrier do you use. 3G has been in the process of being shut down in the US for some time now. We haven't had 3G service in Tampa for a loooong time now. I can tell we are on AT&T, with two iPhone 12 (regular 12 and 12 Pro Max) and have zero dropped call issues.

What has your carrier suggested to help you?

Fly_Boy_90 wrote:

Tried all the variations mentioned in this thread -- multiple times -- my wife & I (iPhone 12 minis on Verizon) are still having waaaay too many dropped and disconnected calls. Not acceptable!

Then you need to push Verizon, or change carriers. No issues whatsoever with AT&T on iPhone 12 or 12 Pro Max.

Been a Verizon customer since before it was Verizon but I think it’s time for a change. Going to check it out this weekend. Thank you, appreciate your help. Is it possible Verizon is playing games with our SIM cards on the new phones so the phones will only pick up 3G or LTE signal. My old iPhone 8 didn’t have this problem. It started when my kids upgraded my phone for Christmas

Thanks for your post - I believe from reading numerous posts and articles (like the one below) that this is a combination of issues with the hardware as well as network issues (don't know tech details but 5G is a technology very different from LTE with totally different signal dissemination hardware). Users are reporting issues with ALL carriers, not just Verizon. Some suggest to just "switch carriers" which isn't practical for many, and may not solve the problem(s). I installed the latest iOS (14.3 as of today), and still having the issues of dropped calls, calls that won't go thru (they go straight to VM and the recipient doesn't show a missed call), and inability to make further calls after a dropped call (until I do a hard reset). I, too, hope that Apple fixes the phone and carriers figure out their issues. Guess it's partly my fault for thinking the newest tech will be better than tried/true legacy tech!

[Link Edited by Moderator]

Far fewer AT&T customers.

It also appears to be 5G related in some way.

Once again, I have a 12 Pro Max but 5G is not enabled on my plan, and I haven't had a dropped call or "No service" indication since the day I got it.

Fly_Boy_90 wrote:

Vzw and AT&T users are all having the same issues.

That’s quite a generalization. You can probably find at least one person suffering a dropped call with each cellular carrier with each and every generation and model of every cellular telephone ever made.

Adding to William Kucharski’s remarks, my iPhone 12 Pro with AT&T does have a 5G plan and not dropped one call since I received it in October.

Fly_Boy_90 wrote:

Vzw and AT&T users are all having the same issues.

That's certainly possible. But EVERYONE I know who is on AT&T (and I have a lot of friends and co-workers on AT&T) are not having these issues. Not a single one. Yet MOST of the posters in this thread are Verizon customers. Hmmmm, what's the common denominator there?

I have a 5G plan on AT&T with zero issues. In fact we have iPhone 12 and 12 Pro Max both of which are drop-call-free.

Finally was able to sync this new *^%+ iphone to my car. However on my Drive to Indiana today from Chicago my phone dropped calls 10x (new iPhone 11 Verizon). Just about ready to throw this **** thing in the trash.

I am having this same issue of dropped calls with my iPhone 12. Not a max, but same exact issues. Have gone through the same exact things that are being discussed above. After hours and hours in this, I really am wondering why it is that each and every senior level person I speak with on Apple Support will not acknowledge that there is clearly a problem with SOME of the 12s dropping calls. It is so frustrating to go through the whole scenario and what it is that I have already done to address it with each of the Apple Support techs, as opposed to saying "Yup, I'm one of the thousands of users whose iPhone 12 is defective." And, yes, this has been the same exact issue on two phones shipped directly from Apple. It's especially frustrating because I also bought a new 11 at the same time for someone else in my family and they have experience none of the same issues. When I just asked the Apple tech about replacing my 12 with an 11, they told me that Apple almost never allows for a downgrade, but only an upgrade. I'd be fine with them upgrading me to a 12 pro, but clearly this forum demonstrates that the same exact issue is happening with the pro/pro-max versions. Joining in your frustration!

You can't compare a 12 and 11. iPhone 11 is NOT 5G capable and the issues you're having are the same issues other iPhone 12 owners are having on Verizon. In contrast, I'm on AT&T with iPhone 12 and 12 Pro Max, with NO issues whatsoever. Just about every poster here in this thread who is having an issue with dropped calls on iPhone 12 is a Verizon customer. That doesn't make iPhone 12 defective. That makes Verizon the issue.