iphone 12 dropping calls

Not a bad attitude. Just read the entire thread and tell me how one can't sense that Verizon has an issue here? My question weren't rude. My questions were reasonable given the number of Verizon customers in this thread having an issue.

I posted a while ago on this site and want to update my status with my iPhone 12 Max on Verizon. I thankfully found this site after I purchased my phone in December and was struggling with dropped calls, calls completely missed that were never recorded in missed calls, and other random things that were not right.

I contacted tech support and consistent with my experience over the years with Verizon support the person I worked with was very nice, patient and genuinely tried to help. We adjusted some settings, he checked things on his end and unfortunately I still had dropped calls.

My success came from this very site. Someone posted that when they turned off wifi calling the drops stopped and that was it for me. My Voice and Data settings are set to 5G Auto, Allow more data on 5G, and Wifi Calling is off, prefer wi-fi while roaming is on. With these settings on Verizon network in the Bay Area I am not having any problems with my iPhone now. Calls are clear, no drops, no problems.

I hope this advice might help any of you still struggling. I posted this before and some people said this did not work, but it has for me thankfully.

I have t mobile and my calls drop also. I have a iPhone 12 256G. I ended up calling my clients from my 11pro max. This is unacceptable. I’m going to give it a few more days and if this continues I will have to return this phone. 1300 usd for this phone is totally insane to begin with. 950 + 250 warrenty and tax. Come on.

The moderators removed the links to a number articles I had shared with you referring to the same issue across AT&T, T-Mobile and other providers. If you internet search for that topic you'll understand my comment.

I understand, but those links also lead to sites that speculate wildly and do not have actual proof of how many with which carrier are seeing issues.

Based upon this forum, the vast majority experiencing issues are Verizon customers but, as I’ve said, it’s more likely to be MSC equipment rather than carrier related per se.

It is notable that more than one person has said they were told by Verizon that a fix to tower switching equipment is coming.

Verizon finally and said it’s because 5G isn’t completed everywhere. Look at the coverage maps for your areas, when you go from a 5G area to one that doesn’t have it, the service drops rather than smoothly switching to LTE or 4G. Until Verizon gets 5G completed in our area, the guys switched off 5G and problem solved. Makes sense because I have AT&T with no dropped calls because their 5G is completed here. Still think Apple should address it as well and make the switching smoother - they are the ones that make the phones!

Settings – Cellular – Cellular Data Options – Voice & Data

Options are 5G On, 5G Auto, and LTE – select LTE to switch off the 5G

I have the same issues with Verizon and think it's related to 5G. I turned on Wi-fi calling as a workaround which handles most of my needs unless I'm out running errands. If you've not already done so you can turn off 5G: Open the Settings app then go to Cellular > Cellular Data Options > Voice & Data and tap LTE. Your phone will then turn off its 5Gconnection, reverting to (sometimes) slower LTE connection.

Hope this helps!

What have you done to determine what may be causing the issue?

You went to Settings > Cellular > Cellular Data Options > Voice and Data

If you don't live in an area with consistent 5G service, you've set it to 5G Auto?

Or, if you don't have access to 5G at all, you've set it to LTE?

Having it set not correctly for where you live can cause dropped calls.

I've had the dropped call issue since I got the phone late November. Someone on here mentioned turning off WiFi calling. After 3 trips to Verizon, hours on chat tech support, one Apple support call and yesterday's trip to Best Buy Geek Squad, it looks like turning off WiFi calling is the ticket. On the phone for hours after turning off WiFi calling, no drops. Try it.

I went to T-Mobile yesterday because my new iPhone 12 mini is dropping calls. I’ve never had this happen before. I’ve had every iPhone since 2008. I agree that the issue was not the carrier, but Apple. T-Mobile told me that 5G is simply “not everywhere yet” so 5G phones are running on 4G networks. I am very discouraged that the latest and greatest is not good. I’m hoping a little bit of time will bring about a resolution. I know two other people with brand new 12s that are having the same issue, one is AT&T and one is Verizon.

I'm adding to the discussion after doing some personal testing. Generally when connected I have full bars on the phone signal whether 5G or 4G and people can hear me fine. Call drops, I look at the bars and they all go blank for a second then reconnect after a few seconds almost like the "radio" had to re-set itself.

This is what I have tried so far with some progress:

Turned off wifi - no help still getting dropped calls

Turned off wifi calling - no help still getting dropped calls

Turned off 5G - no help still getting dropped calls

Used Skype on 4G LTE - I tried this on a business call today and NO DROP. I am not sure what this means and it could be an anomaly so I will needs to try it again.

Does this help narrow down a phone vs carrier issue?

Don't buy an i12 pro max. It's garbage. I have the same problem. When the phone switches to the car or from ear phones it drops. Sometimes it takes 4 times of swiping to answer to finally pick up a call. It doesn't hot spot well. It misses ringing or call in notifications and many other quirks. I feel i downgraded with this expensive upgrade.

So, since you are having an issue, no one should buy iPhone 12? If I had read this, I might have followed your advice. And if I had, I would have missed out on perhaps the best of ALL the iPhone's I've ever owned. My 12 Pro Max and our 12, both have been stunningly terrific phones. No dropped calls. No issues whatsoever.

Do not be Naive. Instead, try to figure out why YOU are having an issue. One that the vast majority of iPhone 12 owners are NOT having.

There are many of us having issues. Simple internet search shows that. I have spent weeks with both the carrier and Apple with no solution and both blaming the other each time. Even after Apple had stated “if this doesn’t fix the issue then it’s the phone” they switched back and said it’s carrier.

I just went to the Apple Store today. They told me to turn off the “private address” in the WiFi settings under the WiFi you’re connected to because of another issue I have where the phone will stop downloading and freeze the browser. I have to reset the phone to get the browser going again. The tech said he had the same problem. When they ran diagnostics it showed 9 of my 11 dropped calls were while on WiFi. So it’s possible the WiFi calling was being disconnected by this WiFi issue. At least this sounds like a logically connected issue. I’m hoping this is the fix, but I’m doubtful and certain during the weeks of phone calls with Apple we tried shutting off WiFi calling and that didn’t help.