iphone 12 dropping calls

On the phone as I type with AT&T. They say there is a known issue with the iPhone 12s and WiFi. HD Calling is necessary for WiFi calling and the iPhone 12 is not set up to do this is what the representative says.

I have zero issues with dropped calls or Wifi calling with AT&T. Most of my calls are via Wifi calling as I'm in an office building which inhibits my cellular access.

This is with 12 Pro Max and our other phone is iPhone 12.

Solved the dropped calls issues on the iPhone 12, I bought an IPhone 8, put the iPhone 12 back in its box and placed in junk drawer where things go to die.

money that is gone forever, well done Apple!!!

dissatisfied customer.

I have the same issue with my iPhone 12 Pro. I work remotely now and I experience 8-10 dropped calls during the workday and after each day. This has become a known issue I have now amongst my team members and friends. It is very frustrating to say the least. So I try to use MS Teams more to join meetings so I will not lose connectivity by calling on my $1200 512mb iPhone 12.

I took the phone back to T-Mobile. They checked the phone and said I needed a new sim card but the issues still persist. It seems worst than before. After the call drops I cannot call people back or receive calls for the next 2-3 mins. This has definitely become a hinderance and disruption to my professional and personal life. I really wish Apple would fix this issue and issue a credit to every iPhone 12 user.

DogCow, spoke with Apple the other day, working on some stuff with my senior adviser and they, for the first time, acknowledged possible device issues. Still working through some things and I’ll share when I get more details. My phone works fine when I’m away from my house. Possible WiFi hand off issues. So please don’t suggest the internet provider is to blame because the X and 11 work just fine.

Your assertion that Apple should work on the band your phone connects to is patently wrong. Your cellular provider determines what band you can access. And where do you live where 3G is still a thing? In Europe 3G is being phased out this year. In the US, 3G will be phased out next year.

As only users, we don't honestly care what phone you buy. Threatening to go Samsung matters not at all to us. But rest assured Samsung, nor Apple, nor Google, nor LG has any control over the cellular services provided by cellular providers. None whatsoever.

I just bought a 12 with the same problem and Verizon. My question is, can I use this phone bought at Verizon at AT and T or should I return it to Verizon?

I bought it outright, no contract and it’s only been 5 days.

In rural Alberta Canada LTE and 5G is very limited, but it’s funny how my old iphone8 will work when you lock it onto 3G network, I’m sure my 12 would also work better if it had an option to lock onto 3G not just 5G or LTE, next phone will not be apple product if this issue can’t be resolved.

most expensive paperweight I have purchased to date!

Again, Apple DOES NOT determine which bands your phone can access. CONTACT YOUR CELLULAR PROVIDER. And if you think another manufacturers phone will work better for your needs, buy it. Threatening to move to another phone makes no difference to us at all.

Thanks. I would need to get off their plan too obviously. I’ve never had this situation before. I had Androids for years, this is my first iPhone and what a nightmare!

So I need Verizon to unlock the phone if it is locked. I gather that means locked into Verizon’s network? Apologies, this is not my area of expertise.

Yes, ask Verizon if you are locked to their network. If you are, they'll tell you what is required to get off their network, then you can move to AT&T. Or you can return the phone if you haven't had it longer than 14 days.

Contact AT&T and see if they have suggestions.

The vast majority of AT&T customers see absolutely zero issues with their iPhone 12s, but some do, likely because their local cell tower uses a different vendor's equipment than others in the area.

I’m not going to argue but my 12 is the only phone having this issue. None of my Samsung’s or the other iPhones in the house ever had this issue. We’ve had the booster for many years. There is something off with the 12 specifically.

I went to Verizon yesterday and he said he knew nothing of this issue which obviously seems ridiculous, but due to all the time I invested in setting up the phone allowed him to replaced the SIM card. So far it sounds much more clear and hasn’t dropped a call yet. I have until April 6th to return the phone if need be. As far as locked or unlocked... All of Verizon’s phones are locked for 60 days and automatically unlock after that. I would return this one and buy one from AT and T if the problem persists.

Believe what you want to believe. When we got iPhone X, we added a booster to our home. It destroyed cellular service. Which when removed, was restored. I finally installed a high quality Linksys Mesh Network in our home and it's FANTASTIC. But again, believe what you want.