iphone 12 dropping calls

Well, maybe not for you. But I have absolutely NO Issues whatsoever with iPhone 12 or 12 Pro Max at home, around town, in office, anywhere. I'm on AT&T and admittedly, in a city where they have rolled out 5G service to the entire urban area. In areas where 5G may not be available, my phone automatically goes down to LTE as I have it set to 5G Auto.

My husband and I both upgraded to iPhone 12 and 12 mini. His 12 drops the majority of calls. My mini is a little less. Regardless, we've done everything we can to try to mitigate the problem. We first checked with our internet provider because we use WiFi calling in our home. We then moved on to T Mobile and replaced SIM cards, checked settings, etc. As I write this Spectrum is here checking all lines having to do with our residence. From reading other complaints, it seems as though there is an issue with the iPhone 12 itself. Common sense says it's not the carrier, as it's happening with all the major companies.

As consumers we spend quite a hefty sum of money on our phones because they not only serve our business, but are now our primary source for communication as land lines are almost a thing of the past. It's a bit of an insult to be tossed back and forth with the blame game, and when all avenues point back to Apple, it's not addressed. Why is it so hard to say they're aware of all the complaints and addressing the issue? I'm quite sure the customers that use Apple products will still continue to support the company. We're intelligent enough to understand there are kinks in technology, but we cannot function with 10 second calls. Please rectify this.

Rjconn007 wrote:

The common denominator is the 12, but some here and Apple will tell you it’s everything and anything else, but not the phone.

Perhaps because millions of people with the same hardware and software but a different cellular carrier have absolutely zero issues.

Yes, that is true. People are complaining about iPhone 12. But that doesn't mean iPhone 12 is the culprit. Phones drop calls through a cellular providers network. We have two iPhone 12 (12 and 12 Pro Pro Max). Both are on AT&T. Neither drop calls at all. There are three other people in my office with 12 phones (12, 12 Pro and 12 Pro Max). Not one of them is dropping calls. All are also on AT&T.

So your common denominator is only PART of the picture. Who delivers cellular service to the phone is more responsible for the quality of the calls the phone receives. That said, if anyone believes their phone is defective, there is nothing anyone here can do to help. Apple doesn't participate on this user to user only forum. People should schedule an appointment at their Apple Store Genius Bar for evaluation. If the cellular receiver is defective (not very likely, but certainly possible), Apple will determine whether the phone should be replaced or not.

iPhone 8 worked fine, upgraded to 12 and what a night mare trying to run my business, had to buy another iPhone 8, I just wish I could get my money back or that apple would address the issue and quit playing the blame game, when this contract is up I will likely try a different brand.

come on Apple, step up to the plate and fix issues.

iPhone123gissues wrote:

iPhone 8 worked fine, upgraded to 12 and what a night mare trying to run my business, had to buy another iPhone 8, I just wish I could get my money back or that apple would address the issue and quit playing the blame game, when this contract is up I will likely try a different brand.

come on Apple, step up to the plate and fix issues.

Again, telling Apple to do anything here is pointless. Apple isn't here. Apple isn't reading your comment. Apple isn't going to do anything because you complained here.

Who is your cellular provider? They are who you should be complaining to. There is NOTHING wrong with iPhone 12 as long as the cellular provider is providing the right service to your phone. You also don't suggest you did any troubleshooting. For example did you ever go to Settings > Cellular > Cellular Data Options > Voice and Data and make sure you had the phone either set to 5G Auto or if 5G is not common in your area, set to LTE instead? Did you move the sim card from your previous phone to your new iPhone 12? If you did, that was a big mistake as older sim cards are not provisioned for 5G service and a newer 5G provisioned sim card should have been put in the phone.

There are loads of things which effect this. Complaining that Apple needs to do something when Apple has NO control over the cellular providers part of getting calls to your phone makes little sense. The common denominator is NOT iPhone 12. It is 5G service being so new and multiple cellular providers beaming different levels of 5G service to their customers. Some of the cellular providers have not done so well in this regard. That is NOT an Apple created issue. That is a cellular provider created issue.

Yes I did use old SIM card, replaced with new SIM card, tried 5G, 5G auto, LTE, airplane mode on off, reboot phone, reset network, iPhone 12 is the Issue, not the carrier, have been with same carrier for years, the only thing different is iPhone 12, pile of crap.

I guarantee you Telus is the issue. You can blame the phone all you want. But no phone you've had before this phone was 5G. Telus had years to make LTE work well. Now Telus has to make their 5G cellular network work well with iPhone 12. Or you can blame the phone if that makes you feel better. But you're blaming the wrong entity.

Here in the US, I've been on AT&T for years. I have zero issues with AT&T's 5G service. But I have friends here on Verizon, and they're having all sorts of issues. Is it the phone? Of course not. It's Verizon's issue.

Turning off WiFi calling did the trick for me I've only dropped one call since early February. Before that I had all the issues the folks in this string have been having. It doesn't work for everyone but I have Verizon and it worked for me. I agree though; this is CLEARLY a phone issue, not carrier. And anyway, WHO CARES. Smart tech people: figure it out and FIX IT!

I found this thread because I was having horrendous issues with my new 12 Pro Max. I have Verizon (never had any issues prior to getting a 5G capable phone) I was convinced based on this thread that I needed to dump Verizon and move elsewhere but...

I took the phone to Verizon and they replaced the SIM. My settings are set to automatic also (they always were) Here in Portland Oregon we don’t have **real 5G** I’m not sure what that means, but my phone seems to spend a great deal of time on LTE. I have not had any problems since and I am on my phone constantly for business. Also, Apple has a 1 year warranty as well, so if you aren’t getting the assistance you need, have them run a diagnostic on the phone.

It is definitely an odd issue and likely a combination of things.

My suggestion is to cover your *** with the warranty while you can. Apple stands behinds it’s products. They always have for me.

Sara1318 wrote:

Turning off WiFi calling did the trick for me I've only dropped one call since early February. Before that I had all the issues the folks in this string have been having. It doesn't work for everyone but I have Verizon and it worked for me. I agree though; this is CLEARLY a phone issue, not carrier. And anyway, WHO CARES. Smart tech people: figure it out and FIX IT!

You do realize that Wifi Calling is a Carrier provided feature. If having to turn it off to stop dropping calls, that again points to an issue with Verizon. Wifi calling works perfectly with both our 12 phones using AT&T.

Again, your carrier didn't likely provide 5G services before now either. I get why people want to blame the phone. It's almost always misplaced blame when it comes to the services people get from carriers.

Sorry but that's a poor analogy. If someone is dumb enough to buy a car without a motor, they'll have a metal box which can't go anywhere. But you didn't buy a phone without a cellular radio. You bought a phone with a very good cellular radio, which HAS to communicate with multiple carrier towers. Your cellular provider is responsible for ensuring their cellular signal works with the cellular radio in your phone.

apple should let or warn everyone that isn’t living in a major city that this product might not work for them, as 90 % of rural areas don’t have great LTE service but do have good 3G service.

after some research I see that Samsung’s newest phone can be set to 3G only, I wonder why?

Nope. Again, you are missing the point or just don't understand what you're speaking about. There are iPhone's which can be set to 3G as well. That is completely dependent on the cellular profile installed on the phone WHICH OF COURSE comes from the cellular provide, NOT APPLE. You likely can't choose 3G as the band on your phone because you have a provider who is in the throws of retiring 3G service completely.