Iphone 12 volume buttons not functionning

Hi all,

So an update - I was in talks with the Executive Team and Senior Engineers in Ireland. Despite several attempts I’ve been unable to reproduce the error since (despite it ongoing for a year). I’ve now moved house and have yet to set up my HomePod again.

Their engineers need a copy of the iOS Diagnostic files WHILST it is happening. I’ve been unable to do that mainly due to some time constraints.

It seems that they’re now aware of the issue but until they can trawl through someone’s diag data they can’t do much.

Hmm, I haven't tried this. Has this worked for anyone else? I'm on 14.3 with an iPhone 12 Pro, and rebooting has been the only fix so far.

This is a joke I still have the same issues with my HomePod mini. The only way to fix this is to reset your phone :/

I am also having this same issue. I played something from netflix on my appleTV to my homepod, and used the apple remote on my phone to control this.

Ever since I've done that, the volume buttons on my phone only control the volume on my homepod, even if nothing is playing on the homepod. It is also like this if I have a video on my phone - the sound will come out of my phone, nothing on homepod, and volume will not control the sound on my phone. Works like this with phone calls as well.

Anyone have a fix?

Hey smc2477 I did went to service center they hard reset the hompod and my iphone then connected it again. I want to clarify one thing when I connected the iphone again I logged in the Icloud then homepod connected directly does that mean then homepod was not reset properly?

Do need to restore it without taking the backup? because I already took the backup before restarting the phone and on restarting resorted it. How can I be sure that my homepod is totally hard reset and link it back like a new Homepod. Also are your sure it is not an iphone hardware issue because I already submitted the phone again for service and It will take around 5 days for me to get it back.

Also please answer how did you hard reset the homepod correctly because when I tried it. It got stuck in configuring and I had to take it service center.

Thanks.

I agree! Both of my devices are new Iphone 12 pro and Homepod but getting this kind of issue is very disappointing. I have already visited the apple customer care center twice but the problem still persists.

Hello guys! You want to hear something funny here it is after taking it to apple service center they sent it to the main service center and after waiting for 5 days I got my phone back. Apple stupid service huys wrote that there is no issue with phone. They just restarted it and checked and sent it back writing that the device has no problem. Now I come to room tried checking it again and within 1 hour it is back to that state. They even didn't checked it properly.

I am regretting buying a so costly phone and on top of that buying a homepod.

Nope...

I played with switching between sound from iPhone and HomePod, same problem occurred again...

F..... no way to come back, need to restart my phone...

Big emotional lift... Help Apple, you have to fix it...

This is happening to me and it’s driving me crazy. If I have a call on speaker or using music on my phone speaker I cannot control it with my side buttons. Same if I have headphones plugged in. I haven’t used my HomePod in days and it’s still doing this. Honesty this HomePod is infuriating. It won’t work properly on my mesh system. If I’m near it and I ask Siri to do something, it defaults to going to the HomePod and then says it can’t do the task I ask because it needs permission or something and I have to cancel and just manually use my phone instead. Literally such garbage integration I’m so disappointed for such a pricey product.

I also can’t get shortcuts to work properly on our Apple TV.

it could be so good. But it’s so broken.

Exactly the same problem I have. After using volume buttons on 12pro to control HomePod volume, the buttons become inactive. I’ve noticed that it gets back to normal after some time ( a week-10days) but I couldn’t figure out what is the trigger for that.

Having the same problem. It’s really frustrating and problematic as our HomePod is in a nursery plying lullabies for a sleeping newborn. Only to have the volume go full blast unexpectedly. Also, to reset the phone you have to press power+volume up. It’s not good. Needs a fix.

Apple Support, Do you have a plan to fix this issue? At least, we all are hoping for one ASAP. Looks to me "criminal of a bug" considering the basic volume control doesn't switch back to phone once the HomePod/AirPlay work is complete.

Expecting a response at the minimum.

I’ve had the same issue on my iPhone XS. Thought maybe my volume rocker was broken. But, I Just got an iPhone 12 Pro yesterday and still having issues with this.

I just discovered that the Hompod from my living room is toggled in the control center, even when I’m away from home. That may have something to do with it.. So far the only thing that helps is restarting my phone. Any other suggestions?

I have an iPhone 12 Pro Max and I'm having this same issue. Now I don't like connecting to my Home Pods (I have 2 Home Pods and 2 Home Pod Mini) because it's such a hassle to get my volume buttons working again. Hopefully they can get this fixed soon!