Iphone 12 volume buttons not functionning

I have noticed that after using my iphone 12 to control music on my homepod mini, my volume buttons won't work on any application (phone, netflix...). They will only control the homepod mini even if this one is not playing.

In order to get the buttons back I need to restart the iphone.

Is ther a fix?

Thanks

Posted on Dec 4, 2020 6:09 AM

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Posted on Jan 14, 2021 1:42 AM

Hi I had this problem too and it was very frustrating but I called apple customer service and I realised that my phone and one of my homepods was on a different WiFi network so I reset both my homepods and it seems to have fixed the issue.

72 replies

Jan 28, 2021 12:27 AM in response to Deepesh_Bhardwaj

I did it all on the phone with an Apple support worker. I completely removed the HomePods from the ecosystem by going into the home app and then into the HomePod and settings at the bottom there is remove HomePod.


the worker did do a complete diagnostic of my iPhone and there were no hardware issues as far as they could tell. To be honest the iPhone 12 Pro is the buggiest iPhone I’ve ever had.

Jan 18, 2021 8:26 AM in response to DonGuillermo

I have this problem too. This problem will happen randomly.


Here is my scenario. I am using the iPhone music app and play the music via Airplay to my Homepod mini. In the music app, the volume key is controlling the Homepod volume. When I exit the music app, the volume key will back to controlling the iPhone volume.


If this bug is happening, I can control the volume through the volume key on Airplay menu only.


Restart the phone and the volume key will become normal again.



iPhone 12 Pro Max - ios14.3

Homepod - ios14.3

Feb 23, 2021 3:14 AM in response to DonGuillermo

Yep same here too. Suggest everyone make sure they report it as a bug using the Apple online bug reporting tool.


The worse part is when you actually HAVE music playing through your HomePod when you go to restart your iPhone - considering you have to hold the lock and VOLUME UP buttons at the same time, then your iPhone's off and you now have no way of turning down your incredibly loud music if you're not within earshot of the HomePod (say, if you're in bed and it's the middle of the night and the HomePod is in the lounge......... and you have neighbours........


I was in bed and the volume buttons weren't working. Thought it was this problem, so I started the music downstairs on low volume (just enough to faintly hear the base) and started using the volume buttons to double check they were actually working, just for the wrong device. Then I tried restarting my iPhone and suddenly had to RUN downstairs.


Please fix this Apple! Pretty crippling bug.

Jan 27, 2021 11:50 PM in response to DonGuillermo

I am also facing the same issue. I have iPhone 12 Pro and HomePod but once you connect to HomePod the volume button stops working for iPhone ringing and media. I went to service centre the have the HomePod and iPhone hard reset but still the problem persist. It's so frustrating you spend you much on the ecosystem to have the smooth experience but you are stuck restarting your phone every time you connect through HomePod. Apple please provide the solution for this.


Majorly it happens when you play music on your HomePod with some other third party app through airplay. I tried going to the media and TV control and select iPhone for the volume but it won't happen. I want to understand here if the problem is in HomePod or in my iPhone 12 Pro. Can someone guide me through this? where I need to focus my attention on iPhone or HomePod?

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Iphone 12 volume buttons not functionning

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