Call Failed Issues

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Level 2

261 points

Call Failed Issues

I'm having an issue on my iPhone 12 Pro Max, which I've had for over two weeks. I am on iOS 14.2.

I can receive calls but when I attempt to make a call, I always get "Call Failed". The only way to fix it is to turn off/on Airplane mode for a few seconds and have iPhone search for Verizon service again. Once that's done I'm able to make my call.

I've heard but have not confirmed, that this issue might be related to having "Wi-Fi Calling" setting turned on as the main issue causing this problem. In my situation, call failures still occurred when "Wi-Fi Calling" setting was turned off.

At this point, I'm not sure whether this is a hardware issue, software issue, or a Verizon issue. However, it's really starting to annoy me.

Posted on Dec 4, 2020 5:31 PM

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Answer 1

ChrisJ4203

Level 10

230,636 points

Dec 4, 2020 5:34 PM in response to macboyinsf

Do a search here and you will find a very long thread about Verizon call issues. Seems there is something about Verizon and the iPhone 12 that is not working. Here is one of them, iPhone 12 Pro - Call Failed - Verizon - Apple Community I can't find the other one right now that is even longer.

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Answer 2

chnglin3

Level 1

14 points

Dec 27, 2020 12:50 AM in response to macboyinsf

I’m not on Verizon but I just got call failed issue. My wifi calling setting is turned off. Tried several numbers and all numbers gave call failed error. Turned off wifi and use cellular and still the same. End up rebooting the phone to resolve issue.

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