Silent switch randomly turns on - iPhone 12 Pro Max

I had the same problem with the official Apple case for my iPhone 12 turning on the silent mode. Apple replaced the case ("We've never seen this problem before") but the problem continued. Eventually got a refund and purchased another make of case that solved the problem (and was £20 cheaper)

Its the cover, initially I thought its some software setting but its actually the cover. Also, its very sensitive which triggers the silent switch ON on slightest of touch. Sad part is that I bought it from apple store and I don't think they will take it back. Really poor from Apple end though.

It's not the phone, it's the case. If you push backwards on the upper corner just a little it will flip the ring switch.

I have the same problem with my iPhone 12 and Apple silicone case. I haven’t tried the hard reset suggestion yet but have verified I can toggle the physical mute switch on by pushing the case. It usually happens when my phone is in my pocket. I never had this happen with my iPhone 6 and Apple silicone case.

I don't know if you have an Apple Store near you but I was able to get a refund for my case. Apple has a two week return policy but since I was able to easily demonstrate how the case slips off the corner and flips the switch and I had the invoice, the customer service agent was able to override the return policy and issue me a complete refund.

Called Apple again. Last word on this is that they'll tell their engineers about it but a replacement is not possible as it's not broken. I tried to tell them the design of the case was flawed but they still said no luck. I will now try to cut into the switch area with a razor knife to see if I can stop it from turning off the ringer switch then do a youtube vid on how to manage that if it works. I will also warn people to look elsewhere for a case and shy away from the soft apple one. Too bad. I like the case.

I agree that the case is the problem and I bought the apple case from Amazon and posted on Amazon the case is great but it inadvertently turns the silent mode on when you put it in your pocket or when you move a certain way and then you have missed calls, I took my finger and slid it over the case at the switch area and it does turn it off, it will not turn it on due to the force would have to be from the back of the case and not the front. Keeping the case and just checking it daily is what I will do if I had a business and did not want to miss calls I would get a new hard case as other people have done. I hope Apple engineers fix this some how as I love the feel and looks of the soft case.

Glad I found this discussion. I think the problem comes from using your back pants pocket to keep your phone. When you sit down it flexes the case and turns mute switch to on (red). Think about how you carry your phone. Does it create pressure?

What's to dare? It's my case and Apple won't replace it anyway. Yes - 3 months ago I cut the little strip of silicon off and the phone has not switched itself off since. Problem totally gone. The case still works just the same. Nobody has even noticed that it has a bit missing.

my iPhone 12 mini with apple silicon case has done the magic toggle trick sine day one. I agree it appears to be some interaction between the case and the switch whilst in my pants pocket. i'm getting missed calls . Simple test is to press down on the case with low pressure and it toggles the switch to silent. Its the case!and

Dan, no issues since I hacked the case. Your correct ,it wasn't easy to cut. I used a pair of nail clippers; quite frankly I don't give a toss about the appearance its the functionality that matters. Apple need to do a re-design.

It's the silicon case slightly popping off and turning on silent. Happened to me as well

I'm blaming it on the Apple silicon case I bought. I can put light pressure on the case where the switch is and move the switch. I guess I will move back to a thicker OtterBox case.

It is the case. I had no problem replicating it by bending the top of the case away from the phone as if you were trying to remove it (the silicone case / cover)

Yes it’s definitely the case as many here have discovered. Soloutions: 1- Buy a new case. Or 2- Monitor and change your carrying method. Pick whichever suits your style.