Silent switch randomly turns on - iPhone 12 Pro Max

Yeah I’m finding it is accidentally getting tripped, presumably when taking out / putting in pocket or moving it. As others have said it’s strange as it’s not unlike the same switch on earlier iPhones, perhaps it protrudes a little more or has a less stiff action, but I have had several generations of iPhone and this is the only one I’ve had this problem with.

it is impossible for the switch to move by itself, it is simply a minor design flaw causing a significant annoyance, but I doubt much can be done about it for those of us that own the 12 pro. Just gonna have to get used to checking it’s not on silent!!

It’s not a problem with the phone as much as it is the new softer rubber cases. It doesn’t grip the front of the phone like previous Apple cases, this causes it to move when taking it out of your pocket; tripping the silent switch. The flaw is with the Apple cases, I switched to the Otterbox case and it fixed the problem.

I’ve been having this problem for weeks and finally realized today it was the case causing it. I just googled it to see if anyone else was having the same problem. I’m assuming everyone here having the problem has the Apple silicone case?

I have the same problem with my iPhone 12 and Apple silicone case. I haven’t tried the hard reset suggestion yet but have verified I can toggle the physical mute switch on by pushing the case. It usually happens when my phone is in my pocket. I never had this happen with my iPhone 6 and Apple silicone case.

I have the leather case and find it randomly has been tripped in my pocket, but I can’t get it to do it “on command”, or by pushing the case. It’s weird, because the phone is usually on its own in my pocket.

It's easy for me to simulate it with my Apple silicon case on my iPhone 12. The case is not as snug fitting as the silicone case was on my iPhone 6. The corner by the switch slides off and on easily so when it is in my pocket, the movement jiggles that corner of the case. While the case doesn't come off, it doesn't have to move very far to trip the switch. I'm hoping Apple will refund the cost of the case. One of these days, I'll go to an Apple Store to ask about it. Now that there are so many posts about it, and I can easily duplicate it, maybe they will refund or exchange my case.

Yes. After some more manipulation of the Apple silicone case I now see how easily it slips off of the front top left corner of my iPhone 12 Pro.

Agreed that that is the cause of the switch toggling to ringer off. A surprising design goof with an unfortunate result.

I will shed the case for one that fits correctly.

It has happened to me many times. I found that the default setting for back triple tap is mute. That gives me the trouble. When the triple back tap is checked as mute, then the silent on/off function will be turned on/off when you triple tap the back. For some reason the phone is too sensitive to the back taps. If you change triple tap to some other function, the silent on /off will not turn on unexpectedly.

Make sure the Accessibility/Touch/Back Tap/Double tap or Triple Tap is not select Mute.. Otherwise it will trig to turn silent mode on/off due to the sensitive how you touch the phone or in the pocket. Once you have unchecked the mute option for back tap.. it will stop randomly turn silent mode on/off.

Davina7216

The problem I am having is a hardware and not software. The actual switch on the phone for switching to vibrate is being pushed into the silent position without my input. Cannot be a software issue.

I've had exactly the same issue with the Apple silicon case and iPhone 12 pro. A bit of pressure on the case near the switch toggles the switch from normal to "silent" (off). Then I miss calls.

The switch definitely sticks out too far. Quite a bit further than earlier iPhones I have had.

I've fixed the issue by simply cutting off part of the edge of the silicon case - so now when it flexes nothing touches the switch.

I only experienced this issue after getting a 12 Pro with Apple's cases. The mute switch turning on multiple times a day happens with both the silicon and leather cases. Apple's clear case is also defective in that the wake/sleep button is too stiff. I've exchanged all 3 cases and the issues persist so it is a design or manufacturing problem. All 3 Apple cases have are flawed. Be sure to visit apple.com/feedback and tell them about the problem, as they don't read these community forum posts. Then look for another case option.

More than weary of CONTINUALLY having to miss Tex’s and call due to this issue. (iPhone switch manually turning the ringer off.). I spent $50 bucks on a genuine iPhone case (I think 50).

im a plumber and this is my business. This is important to me

I don't know if you have an Apple Store near you but I was able to get a refund for my case. Apple has a two week return policy but since I was able to easily demonstrate how the case slips off the corner and flips the switch and I had the invoice, the customer service agent was able to override the return policy and issue me a complete refund.

I agree. I don’t think the switch is turning itself off. I think it’s the silicone case moving when taking the phone in and out of my pocket. I took the case off and used an X-Acto knife to smooth out the inside edge of the cut out for the switch. Now if the case slides over the switch it won’t turn it off.