My new iPhone 12 Pro Max toggles the silent mode switch randomly to the on position. I don’t know why it’s doing that. I’ve turned off the “do not disturb” and “schedule” functions but the silent mode still toggles randomly to the on position. Could it be a software issue?
iPhone 12 Pro Max, iOS 14
My switch was being toggled by the Apple silicone case. If you have an Apple case, you can easily duplicate this by gently pushing the top left corner of the case (the one nearest the silent mode switch) toward the back of the phone. Without much effort, it will trip the switch. So, in my case, when my phone was in my pocket, it would often flip the silent mode switch. Since I returned the Apple case and replaced it with an Otterbox Symmetry MagSafe case, it no longer accidentally flips the switch. However, the my MagSafe wallet does not stay on as well as it did on the Apple case. I do not know if it's due to the strength of the magnets or the fact that the silicone case was "grippier" or something else. I saw where another poster replaced his Apple case with a Nomad case and the problem went away. Good Luck!
The switch cannot move from software. It is a physical switch that can only be manually operated.
Mystery solved!! Yes definitely the silicone bridge. Very easy to simulate the problem by flexing the top corner.
Hi Axel,
Thanks for your assistance! That’s correct, it is the mechanical switch that is located on the top left side of the phone. I normally keep the switch in the silent mode and rely on my iWatch to alert me for incoming calls, so I have not inadvertently switched it to the on position. I have actually heard the mechanical switch randomly click on.
The silence unknown is already set to OFF. I performed a hard reset of the phone. So far the mechanical switch has not switched in the on position yet. Will continue to monitor and respond with my results.
That must be it. It seems to happen when I am putting the phone in my pocket or taking it out - not sure which. In over five years my iPhone 6 never once had the mute switch turned on, but I had an Otterbox case that was much larger than the silicone case on my new phone. I think I am going to put a piece of tape over the switch so it cannot be toggled.
There is a solution. Took me awhile to decide to do it but I did and it worked. I took a razor knife and cut the thin strip of case above the switch. I have the apple soft case but it's not soft. The bar was very hard to cut. After cutting it off the case is still stiff and won't come off any more than it did before. The bar isn't there though to flip the switch.
iOS 14 or earlier: Go to Settings/Do Not Disturb and check the settings
iOS 15: Go to Settings/Focus/Do Not Disturb and check the settings
If it is only phone calls that are silenced go to Settings/Phone and turn off Silence Unknown Callers.
Not the case for me. It occurred with my Apple leather iPhone case on the phone.
The you are doing something to move the switch. There is no motor in the phone that can move the switch. It can only be moved by external force.
I have the leather case and find it randomly has been tripped in my pocket, but I can’t get it to do it “on command”, or by pushing the case. It’s weird, because the phone is usually on its own in my pocket.
The problem I am having is a hardware and not software. The actual switch on the phone for switching to vibrate is being pushed into the silent position without my input. Cannot be a software issue.
Having the same problem with Apple silicon case causing the mechanical switch to silence calls and missing them. Is there a way to override the switch in settings, or change the function of this switch so that in either position the ringer is not silenced?
iOS 14: How to enable and use back tap feature
Hope this helps!
My iPhone 12 Pro Max keeps switching to silent because the corner of the leather case keeps sliding out and the case switches the phone to silent. Really annoying. I thought Apple was better at designing accessories.
My iphone 12 pro max does exactly the same thing, It has got to the point where I check it regularly. I have the apple watch which puts it in silent mode as well. I have the magnetic silicon cover. Maybe the magnet drags it down after a few hours. It cant be me just accidently bumping it surely. Is ther a fix??
Perhaps, it has some thing to do with MagSafe cases with the built in magnet mechanism. May be it affects the button position.
Silent switch randomly turns on - iPhone 12 Pro Max
