My new iPhone 12 Pro Max toggles the silent mode switch randomly to the on position. I don’t know why it’s doing that. I’ve turned off the “do not disturb” and “schedule” functions but the silent mode still toggles randomly to the on position. Could it be a software issue?
iPhone 12 Pro Max, iOS 14
My switch was being toggled by the Apple silicone case. If you have an Apple case, you can easily duplicate this by gently pushing the top left corner of the case (the one nearest the silent mode switch) toward the back of the phone. Without much effort, it will trip the switch. So, in my case, when my phone was in my pocket, it would often flip the silent mode switch. Since I returned the Apple case and replaced it with an Otterbox Symmetry MagSafe case, it no longer accidentally flips the switch. However, the my MagSafe wallet does not stay on as well as it did on the Apple case. I do not know if it's due to the strength of the magnets or the fact that the silicone case was "grippier" or something else. I saw where another poster replaced his Apple case with a Nomad case and the problem went away. Good Luck!
Yes it could be the back pocket but I only keep my phone in my side pocket and it's pretty loose, not tight. And it happens when handling the phone. Thing is, I don't think we should have to be careful how we handle the case because we're the only ones of the millions of iphone users who have to deal with this. It's the case, not the pocket, not the user.
after 2 unhelpful calls with Apple on the phone, lI brought it into the Apple store and they stonewalled me too. Said "We can't replicate it here" and i said "Are you willing to place it on a table in a secure location in the back and then we'll check on it at the end of the day?" and they said no. I said I want a new phone and they said you can only do that within the first 2 weeks after you bought it. I said I had called Apple before the first 2 weeks were up but they were unmoved.
I just posted a video I made of the case turning the phone off with a slight movement of my thumb. Apple just sent me an email telling me they removed it because it was 'speculative'. It took all of 2 minutes for them to read it and delete it. They're following this and are hearing about it from people. Heck I called them awhile a back. Don't expect any support from them. Too bad. They're trying to manage the issue.
I was just asking to find out if the case still stayed on after altering it before I cut into mine. I'm glad it does. Asking that question gave me the answer that let me know my case would still work after doing it and I wouldn't have to toss it. Thnx.
Hey Cathie! I have the same exact issue with my iPhone 11, the silent switch goes on off without be touching it. Don’t understand what is causing it, did you find a solution to this? Thanks, just a bit concerned about it
Thanks so much folks at age 57 and in outside sales this has been the number one issue I have had with cell phones over 39 years. I battle the Apple silent switch issue almost daily and at least it makes me feel better it’s not just me.
Hello Poi,
I have the same issue. Were you able to solve this? I went to apple partner store, they were saying its not possible. I tried to reason with them but of no use.
It seems to be issue with lot of iphone 12. I warranty expires in few months, so want to rectify it asap.
Why can't apple put out an update to disable to side button that allows the "Silent" mode to Turn off and on. They could make it so that you go into Settings and turn it off/on for those of us who don't mind a few extra steps. I am missing multiple important calls and it's driving me nuts.
When I called them to ask them what to do about it and inform them of this. The guy pretty much tried to do the "have you restarted the phone?" thing. That was quite awhile ago. They eventually bumped it up and I talked to a higher up lady. She said, no refunds and I'll bring it to the attention of the engineers". That was it.
That being said... It's a really nice case. My sister has the same phone with a very good hard case. She's always dropping it as it's not easy to hold on to.
What DOES matter is that you didn’t read the post that I was replying to. Losomarri specifically said that the problem is NOT the switch, that the phone is silenced when the switch is in the unmuted position.
This thread has been about the switch physically turning off. I'd been following it and others for a long time. It seems that the apple case turns the physical switch off on the iphone 12 series. You're right, I didn't know that you offered a solution for another issue.
When someone posts an issue I generally try to respond to it. And it isn’t the first post in this thread that asked about other reasons than the switch. Ideally, no one will ever post an offtopic response in a thread, but this is not an ideal world. If the threadjacking is totally unrelated I will suggest posting a new question, but this is not totally unrelated.
Brilliant! Thanks for this idea. I'd suspected it was a design fault of a very expensive silicone case. Apple badly needs to correct this. I did what you did a different and maybe safer way. I used a Dremel tool with a small conical diamond bit and ground it out. Like you, it doesn't shut off now
I’m having the same problem. Tried the hard reset didn’t work. Im upset because I missed an tornado warning alert (while sleeping) in my area - the silent mode had toggled on by its self. Luckily the tornado skipped my block. Apple needs to find a solid solution to this problem.
I am having the same problem with an iPhone 12 mini. On a daily basis the switch turns off and I missed calls. I am unable to reproduce the problem moving my finger over the switch in the case and I’ve never had this problem with a previous iPhone. The Genius Bar at the iPhone store claims it is a mechanical switch only
Silent switch randomly turns on - iPhone 12 Pro Max
