Cannot receive mms messages suddenly

hello!


ive upgraded to iOS 14.2 and suddenly yesterday at 3:45pm ET, that was the last MMS message I received.


I did not change any settings, it literally stopped working from one minute to the next.


I’ve tried 1) restarting, 2) resetting network, 3) going into airplane mode and forcing my phone off and turning back on to clear cache 4) deleting contacts and adding back.


anyone experiencing this and know what to try to fix it?

iPhone 11 Pro Max

Posted on Dec 5, 2020 1:19 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 5, 2020 1:22 PM

Go to Settings/Messages. Is there an MMS switch? Is it on?


If there is no switch MMS has been deprovisioned on your account.

If there is a switch, and it is on, either your carrier has a network outage or there is some other problem with your account.

You can see if other users have reported an issue ➡️ Down Detector - outages


In all instances, you need to work with the carrier to resolve the problem.

Similar questions

4 replies
Question marked as Top-ranking reply

Dec 5, 2020 1:22 PM in response to Sb3386a

Go to Settings/Messages. Is there an MMS switch? Is it on?


If there is no switch MMS has been deprovisioned on your account.

If there is a switch, and it is on, either your carrier has a network outage or there is some other problem with your account.

You can see if other users have reported an issue ➡️ Down Detector - outages


In all instances, you need to work with the carrier to resolve the problem.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Cannot receive mms messages suddenly

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.