Attachments not sending to non-iPhone Users

Question

Level 1

20 points

Attachments not sending to non-iPhone Users

Basically I am reiterating a thread that was listed months ago. I am experiencing the same exact problem as another gentleman mentioned.

I CAN send regular text only messages to non iPhones. When I add a word, pdf file, internet link, screenshot or any attachment I CANNOT send the message. Whenever I send an attachment in an iMessage to Android users the message fails to send. This was not always the case but has started since I updated. I've checked all the iMessage settings and everything is fine. It is not the other user’s phone. This started with my last update. Please Apple assist!!

iPhone 8, iOS 13

Posted on Dec 9, 2020 9:02 AM

Reply

Answer 1

Top-ranking reply

IdrisSeabright

Level 10

169,487 points

Dec 10, 2020 9:53 AM in response to Supermom39

Best of luck. I hope you get it resolved.

Just for kicks, try resetting your network settings. Settings>General>Reset>Reset Network Settings. The only thing you'll lose is saved WiFi passwords.

Reply

Answer 2

Supermom39 Author

Level 1

20 points

Dec 10, 2020 10:54 AM in response to IdrisSeabright

That seems to have worked!!! I just resent an attachment that would not send to the two different people and they sent this time!! Thank you so much for your patience and persistence!! If you dont work for Apple they should be paying you! If you do then you need a BIG Christmas bonus for your time, patience, persistence, knowledge, and professionalism!!! Have a Merry Christmas!!!

Reply

Answer 3

Dec 9, 2020 9:25 AM in response to Supermom39

iMessages can only be sent to Apple devices. Messages that are sent to Android devices are either SMS or MMS. Go to Settings>Messages>MMS and make sure that it's enabled. If you don't see the setting, contact your carrier. You must also have cellular data enabled in order to send an MMS.

Reply

Answer 4

Dec 10, 2020 9:37 AM in response to Supermom39

Supermom39 wrote:

Thank you. Ive done all of that. Again I need Apple to assess this. I did not encounter this until my update. No matter what iphone I use I experience this problem.

I'd suggest you contact your carrier again as SMS/MMS are almost entirely controlled by Apple. Your carrier will try very hard, at the basic customer service level, to get you to hang up and try to deal with Apple. It costs them quite a bit of money to move you up the chain to actual tech support. And I know this because I worked for Verizon Wireless for 20 years.

You can certainly contact Apple if you want.

Genius Bar Reservation and Apple Support Options - Apple

I'd bet they'll tell you the same thing.

Reply

Answer 5

Supermom39 Author

Level 1

20 points

Dec 9, 2020 10:08 AM in response to IdrisSeabright

Hi thank you, I’ve done all of that. You are correct it is called SMS or MMS I just didn’t use the correct lingo. This is clearly an Apple issue when I got my update. I am hoping Apple sees this and correct on next update.

Reply

Answer 6

Dec 9, 2020 1:37 PM in response to Supermom39

Actually, issues with SMS/MMS are generally carrier issues. The next step would be to contact your carrier.

Reply

Answer 7

Supermom39 Author

Level 1

20 points

Dec 9, 2020 3:33 PM in response to IdrisSeabright

Thank you. Ive done all of that. Again I need Apple to assess this. I did not encounter this until my update. No matter what iphone I use I experience this problem.

Reply

Answer 8

Supermom39 Author

Level 1

20 points

Dec 10, 2020 9:39 AM in response to IdrisSeabright

Thank you so much!!!

Reply

Answer 9

Dec 10, 2020 11:47 AM in response to Supermom39

Oh, I'm so glad to hear that fixed it. If I'd really been at the top of my game, I would have thought of that first! But, I greatly appreciate your kind words. Happy New Year!

Reply

Attachments not sending to non-iPhone Users

Similar questions