Freestyle LibreLink no longer working with iphone

Unfortunately this didn't work for me, my sensor stopped working with my phone but I thought the sensor was the problem. Having used three sensors I realize its the iPhone SE. I have downloaded the app on my daughters phone (not very convenient) and it works on her iPhone XR.

Frustratingly I have been unable to solve this issue despite, many emails to Apple and freestyle. As a further test my wife downloaded the app on her older iPhone model and it scanned the sensor fine. On her phone in the “control centre” there is an icon that shows you NFC is there, this is not available on my phone nor is it available under settings to add to the control centre. My phone will not work on Apple Pay either, yet no one can tell me how to turn it on. Very frustrating.

My husband just got his freestyle libre 2 and tried to connect with the iPhone. We got Ames sage that the app is an incompatible version. We contacted the Abbott customer support and they stated that the Libre 2 no longer works with the iPhone that they are working on it but they don’t have a timeline. Very frustrating as this is the whole reason my husband got this particular device. .

I have also been experiencing the same issue with Freestyle not scanning on my iPhone 11. It seemed to be shortly after I returned the scanner ironically since I had no use for it and could use the app on my phone anyways. Plus the convenience of using your phone is unmatchable since you always have it with you. I had been talking to Apple and Abbott for a month now and they blame each other. I believe Apple though since they actually ran a diagnostic test on my phone and nothing is wrong. Also I can scan everything else in the world with 100% success. I then used a friends phone who has android, downloaded the app, signed in and it worked immediately. But then I decided to search online for people with Android having this issue and they do too. It’s clearly not Apple. It appears Freestyle might be blocking IP addresses if they don’t have a scanner, to try to force people to buy one. Not sure if that’s true or not (maybe they do have an annoying issue with software going on at the moment but every phone call to them, they don’t mention that), but it would be a shame if they were doing that to something that they are already profiting tremendously off of and to people that need it. I personally switched to Dexcom this afternoon after making sure it was ok with my insurance provider first. There may be other continuous glucose monitors out there too. The best thing to do is to just research other brands and see whether your insurance will allow it. I wasn’t sure what else to do, since after a month, they weren’t fixing the issue and I needed it. I hope this helps

Perhaps there is a problem with the iPhone 12, I know another Spanish guy that says the same as you. Mine is an 8, and the only things they have done is the hw test (normal) and check the emulation of NFC tags (Apple Pay) with a reader. They have seen it didn't work, had the phone open to check it wasn't altered, and give me a new one. That's all I know.

PS: I tested the app with a 7 and an XR and worked also perfectly.

EDIT: There is an NFC reader in iOS, you can put it on the Control Center. The sensor is detected as "incorrect format" (or whatever the back-translation is). So, if this works for you is a problem of Abbot. If not, is the iPhone.

I have been having the same problem. The app just stopped seeing the sensor when I try and take a reading, no error messages. I’ve found two work arounds

1. Reboot the phone and once up immediately open the FreeStyle app and take a reading.
2. Plug the phone in and having it charging while I take the reading.

I suspect it may be a power conservation issue with the phone turn down the sensitivity on the NFR.

Similar problem happened with my iPhone 12

i was told that Abbott had to upgrade their software so I used the reader to scan for 6 weeks. Today May 17/22 l had to change my sensor; thought I would use my phone after I had initialized the sensor with the reader. It worked! Made several readings today

The Freestyle Libre 2 app was released today, you can download it from the App Store.

Mitch

I called Abbott directly they were very helpful by replacing my sensors but heads up make sure you have serial number of sensor they will ask that information and other questions as well

Good Luck

Didn’t work for me. iPhone 11, 15.4.1 os.

used GoToTags and was told “no nfc detected”.

Dave

I downloaded NFC from the App Store, unfortunately, for me this did not work as the NFC in my barely year old Iphone is ‘broken’ and I had to buy a new one.

I spent just under 1 hour today talking to the Abbott spokesperson (trainee). The end result is that he emphatically stated that either the iPhone 11 I have or the Freestyle Libre 2 reader will work when sensor is first scanned, but not both. It all depends on what you first scanned the sensor with. I explained that while I was on the Libre 14 day system that you could use both the iphone and/or the reader, but you needed to scan the reader first. He again told me it was not possible to use both. I ended the call.

My phone was a year old and the NFC was bad. I was out of warranty by 1 day when I went to the store. Since I started the claim by phone the day before they gave me a new phone.

@Binnie1968 Take a few moments to read thru previous posts regarding this issue. Iphone SE 2020 is prone to NFC chip failure not allowing it to read freestyle sensors and use apps such as apple pay

Same thing happened with my iPhone 8. Apple replaced the phone.