Iphone 12 display causing headache and eye strain

Hello All,

I bought an iphone 12 a month back and I always get headache and eye strain after using it for just say half an hour.. my eye lens has changed just after 1 month of use and I got myself a new spectacles but the problem still exists..

Is something really wrong with 12 display.. ?? And apple is hiding it??


I tried to reach apple support but they havent called me back twice (both scheduled call).. what the ****??


Sad and extremely disappointed by iphone 12 and apples response so far...


Josby

Germany

Posted on Dec 15, 2020 5:25 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 23, 2020 9:19 PM

Yes, within two minutes of using the iPhone Pro Max my eyes/head hurt. I’ve never had this issue before. I’ve bought and now returned 3 iPhone 12 Pros. I now have an iPhone 11 in my pocket. :|


FWIW, there’s some indication Apple is aware of screen issues with some 12 Pros (e.g. MacRumors wrote a piece recently about an Apple Support memo acknowledging “tints” + “flickering”.)


My best guess: Apple developed the 12 Pro models planning on a 120Hz refresh rate—and they trashed that plan because of poorer than expected battery life (and they market didn’t require the refresh rate.) They likely went further down this battery optimization path (using PWM) than they ever have in any prior model—all the way to using PWM at every brightness level.


Test the theory in that last sentence for yourself:

Slo-mo film an iPhone 12 model next to any other (recent) model iPhone. Ensure both phones are at 100% brightness, have the same (white) web/app page pulled up, and press record for 10-20 seconds. Now tell me which one is is flickering slower. My money is on that fancy new iPhone.


I also think Apple knew more folks would have eye/headache issues with these phones than previous models but they were okay with it. And I don’t blame them. I doubt even 5% of their market has issues with PWM, but that’s not the reason I don’t blame them.


The main reason I’ve decided I don’t care either? I understand they need to make trade offs. They had enough amazing tech in these new models that they didn’t end up needing the 120Hz anyways from a marketing/sales perspective. In some ways, even if the percentage of affected users is higher, that only creates more demand for the iPhone 13–which will sport display technology eliminating all these concerns: LPTO and 120Hz+ refresh rate.


PS. Before one of you level 9ers or 10ers chimes in with, “You have a medical issue, bro. Go talk to your doctor”, I’d like to ask that you spare us sensitive snowflakes from your wisdom this time. I’m an ophthalmologist. ;)

102 replies

Feb 1, 2021 10:28 AM in response to mpsulli

Yesterday i tried the Iphone 12 MAX Pro , thought to give it another try .. my first attempt was iphone 12 and it was so bad to my eyes. Yesterday i got the Iphone 12 pro max , its bigger and has more pixels. I also bought the medical grade screen protector about 50 dollars value. So there is significant improvement from the iphone 12 as far as the eye strain and headache. The intervals seems to be getting better "longer" , so i feel the eye strain after spending 2 hours on the phone ,,, i usually use the phone for reading and very rarely watch video... My advice to try the iphone 12 pro max with medical grade screen protector... it will not solve the problem 100% but it will be better for the eye strain and headache intervals.... that is my experience in the past 24 hours... i will keep updating my findings as i keep trying it for the next 14 days.

Feb 28, 2021 11:25 AM in response to QuickTimeKirk

Correction, the refresh rate of *Apple’s* OLED displays.


I am completely unable to use any of the new series of iPhones for this reason. Any Android phone > 60hz is fine, and any iPhone with an LCD display is also completely fine. (I currently use the iPhone 11).


Before you say it, I have completely up to date prescription, and there’s nothing wrong with my eyesight, this is Apple’s problem to fix.

Mar 10, 2021 7:17 PM in response to tkeirnan

The below solution works for me on my iPhone 11 Max. Unfortunately, it didn't help with the iPhone 12 Pro Max. I think the PWM difference between the 11 and 12 has to do with the "differing amplitude response levels" of the 12. I added a second link below explaining this. Good luck. Please let Apple know what you are experiencing. We need as many people as possible to highlight this issue. Thanks

https://blog.elcomsoft.com/2019/11/using-dc-dimming-to-stop-pwm-flickering-in-iphone-11-pro-and-pro-max-google-pixel-4-and-4-xl/


https://www.notebookcheck.net/iPhone-12-Pro-Pulse-Width-Modulation-for-the-OLED-Display.505060.0.html


http://www.apple.com/feedback/



May 5, 2021 9:57 AM in response to Sidlawman

LOL, funny. I'm not sure why some people feel such a need to defend Apple that they lack the ability to relate to others. The fact is, flashing (PWM) a screen in someone's eyes causes some people headaches. We all love Apple products, or we won't be here. We just want them to take their enormous talent and solve the PWM problem. Those people who don't understand that have lost their understanding of what it is to be a customer. Customers want the companies that they support to improve their products. This improvement is no different than asking them to improve the speed, battery life, resolution, readability, etc.


Anyone and everyone should post their experience here. Hopefully, at some point, they'll listen.

https://www.apple.com/feedback/




Feb 1, 2021 11:52 AM in response to QuickTimeKirk

Having used an iPhoneX all day today, I would like to note that I have not had any headaches whatsoever, compared to the numerous headaches in the last few days with the 12 Pro. So it’s got to be something with that phone rather than purely an eye problem and not sure how a doctor can help! The solution seems to be more along the lines of forget you paid £1300 plus apple care for a new phone and just ditch it!

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Iphone 12 display causing headache and eye strain

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