Iphone 12 display causing headache and eye strain

Hello All,

I bought an iphone 12 a month back and I always get headache and eye strain after using it for just say half an hour.. my eye lens has changed just after 1 month of use and I got myself a new spectacles but the problem still exists..

Is something really wrong with 12 display.. ?? And apple is hiding it??


I tried to reach apple support but they havent called me back twice (both scheduled call).. what the ****??


Sad and extremely disappointed by iphone 12 and apples response so far...


Josby

Germany

Posted on Dec 15, 2020 5:25 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 23, 2020 9:19 PM

Yes, within two minutes of using the iPhone Pro Max my eyes/head hurt. I’ve never had this issue before. I’ve bought and now returned 3 iPhone 12 Pros. I now have an iPhone 11 in my pocket. :|


FWIW, there’s some indication Apple is aware of screen issues with some 12 Pros (e.g. MacRumors wrote a piece recently about an Apple Support memo acknowledging “tints” + “flickering”.)


My best guess: Apple developed the 12 Pro models planning on a 120Hz refresh rate—and they trashed that plan because of poorer than expected battery life (and they market didn’t require the refresh rate.) They likely went further down this battery optimization path (using PWM) than they ever have in any prior model—all the way to using PWM at every brightness level.


Test the theory in that last sentence for yourself:

Slo-mo film an iPhone 12 model next to any other (recent) model iPhone. Ensure both phones are at 100% brightness, have the same (white) web/app page pulled up, and press record for 10-20 seconds. Now tell me which one is is flickering slower. My money is on that fancy new iPhone.


I also think Apple knew more folks would have eye/headache issues with these phones than previous models but they were okay with it. And I don’t blame them. I doubt even 5% of their market has issues with PWM, but that’s not the reason I don’t blame them.


The main reason I’ve decided I don’t care either? I understand they need to make trade offs. They had enough amazing tech in these new models that they didn’t end up needing the 120Hz anyways from a marketing/sales perspective. In some ways, even if the percentage of affected users is higher, that only creates more demand for the iPhone 13–which will sport display technology eliminating all these concerns: LPTO and 120Hz+ refresh rate.


PS. Before one of you level 9ers or 10ers chimes in with, “You have a medical issue, bro. Go talk to your doctor”, I’d like to ask that you spare us sensitive snowflakes from your wisdom this time. I’m an ophthalmologist. ;)

102 replies

Apr 12, 2021 10:26 AM in response to QuickTimeKirk

LOL, helpful. You have some serious low expectations of Apple. Several phone manufacturers use PWM but at a high enough Hz or at a low attenuation that it doesn't bother people who are sensitive to PWM and flicker. I am confident that Apple can fix this issue to help its customers. Apple improves their devices all of the time; this request is no different.


https://www.apple.com/feedback/


Aug 18, 2021 10:05 PM in response to andromedaman

I went back to my old iPhone 7 plus after getting too stressed out on jobs and not knowing what is effecting me like that. I know when I started using the 12 I was a little dizzy but thought I could deal with it and get used to it. I felt bad about quitting using the new phone but my old one still works good also and no face id issue that bothered my eyes and no flickering screen. I'm so thankful to have my old phone back and I've been doing better on jobs.

Sep 27, 2021 1:04 AM in response to QuickTimeKirk

Well I’ve been in to see my optometrist for four eye tests with the senior optometrists since I received my iPhone 12 Pro last November for this very same issue and they are certain that it is indeed Apples fault and something they need to fix. My prescription has not changed at all in the last 3 years and they again are sure it’s the screens that are the problem as this was never a problem prior to this model (which a bunch of other users have stated but you simply dismissed).


75% of the human population had eye problems and Apple are causing problems (with their bad screens) for people that have eye problems.


The issue is also prevalent with my $4000 16’’ MacBook Pro from ironically last year as well so the problem is most definitely in the screens that apple is using. I have no problem with any other screens when I connect it to an external monitor or when using an alternative computer at university.


If your still saying it’s not Apples fault then your being paid too. I would also like to know your credentials as a optometrist, ophthalmologist or any other eye specialist as you seem to have disregarded every users advice they have received so clearly your much more skilled in those medical areas to be able to dismiss others so easily?

Apr 17, 2021 3:51 PM in response to mpsulli

Mpsulli agree with you. I came here after using duck duck go to search phone causing weird headaches. I almost pooped my pants, because I just bought an iPhone 12 Pro, in March. I’ve only had it 5 weeks. I keep getting these strange headaches and weird pressure behind my eyes. Can’t think of certain words when I’m talking, and I’m constantly fatigued. It’s been going on for about 2.5/3 weeks, and the last two days have been absolutely awful. I’ve barely been using my phone, and I am doing absolutely nothing different in my life. And yes, I do have glasses and though my vision had maybe changed, but it actually has not. After seeing this, I’m putting my phone up and going back to my 8+, I have faithfully been using iPhones since Jan 2011, the iPhone 4. This is insane.

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Iphone 12 display causing headache and eye strain

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