Iphone 12 display causing headache and eye strain

Hello All,

I bought an iphone 12 a month back and I always get headache and eye strain after using it for just say half an hour.. my eye lens has changed just after 1 month of use and I got myself a new spectacles but the problem still exists..

Is something really wrong with 12 display.. ?? And apple is hiding it??


I tried to reach apple support but they havent called me back twice (both scheduled call).. what the ****??


Sad and extremely disappointed by iphone 12 and apples response so far...


Josby

Germany

Posted on Dec 15, 2020 5:25 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 23, 2020 9:19 PM

Yes, within two minutes of using the iPhone Pro Max my eyes/head hurt. I’ve never had this issue before. I’ve bought and now returned 3 iPhone 12 Pros. I now have an iPhone 11 in my pocket. :|


FWIW, there’s some indication Apple is aware of screen issues with some 12 Pros (e.g. MacRumors wrote a piece recently about an Apple Support memo acknowledging “tints” + “flickering”.)


My best guess: Apple developed the 12 Pro models planning on a 120Hz refresh rate—and they trashed that plan because of poorer than expected battery life (and they market didn’t require the refresh rate.) They likely went further down this battery optimization path (using PWM) than they ever have in any prior model—all the way to using PWM at every brightness level.


Test the theory in that last sentence for yourself:

Slo-mo film an iPhone 12 model next to any other (recent) model iPhone. Ensure both phones are at 100% brightness, have the same (white) web/app page pulled up, and press record for 10-20 seconds. Now tell me which one is is flickering slower. My money is on that fancy new iPhone.


I also think Apple knew more folks would have eye/headache issues with these phones than previous models but they were okay with it. And I don’t blame them. I doubt even 5% of their market has issues with PWM, but that’s not the reason I don’t blame them.


The main reason I’ve decided I don’t care either? I understand they need to make trade offs. They had enough amazing tech in these new models that they didn’t end up needing the 120Hz anyways from a marketing/sales perspective. In some ways, even if the percentage of affected users is higher, that only creates more demand for the iPhone 13–which will sport display technology eliminating all these concerns: LPTO and 120Hz+ refresh rate.


PS. Before one of you level 9ers or 10ers chimes in with, “You have a medical issue, bro. Go talk to your doctor”, I’d like to ask that you spare us sensitive snowflakes from your wisdom this time. I’m an ophthalmologist. ;)

102 replies

Mar 10, 2021 9:01 PM in response to davevvv

Why are you here? Ahh, I forgot, you’re the great educator.

ah shucks. A compliment.


What a pleasant surprise. Thank you.


/SARCASM = OFF


I am here because most contributors don't feel the need to grind their axes. They ask questions, get answers and move on.


Nobody is doubting there are genuine medical issues at play here. No attempt to diminish your concerns.


Nobody here can address them, regardless of the level of discussion. Your contribution was lamenting how you could not find Apple owning the issue. They don't use this community to own issues either. I pointed you to the only spot Apple wants the type of Feedback you were offering.


You don't need to like this. Just accept it.


Somehow that angers you. So be it.


This too shall pass.



Apr 12, 2021 6:22 AM in response to josby176

i agree with you. I've had similar experience and very disappointed with the iPhone 12. I used to have perfect vision and lately started having headaches and eye strain when using my phone. After googling the issue, i see so many people having the same problem.


Apple please fix this, this is a serious issue. My son complains about headaches after using my phone for sometime.

Aug 18, 2021 9:55 PM in response to Orenjellow

As a heads up, I did leave feedback on:

https://www.apple.com/feedback/


The more I read on temporal dithering, the more curious I am regarding how many devices apple has that use it. The symptoms of those that blame temporal dithering sound very close to what I experience. I hope this is a good lead because pinpointing the issue would help ease my mind and help me know what to look for (or avoid) in the future.

Oct 21, 2021 10:15 AM in response to JT-Ninety

very sorry that's happening to you JT. with all the testing Apple allegedly does on products this is malfeasance/irresponsibility in the highest order. I've been a MacHead since programming on the Apple IIe and we all survived dark days of OS9; their screens are causing harm to their customers and it's an untenable situation. not even sure how they'd fix the problem but it ain't our job to do safety testing IRL.


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Iphone 12 display causing headache and eye strain

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