iphone 12 pro screen cracking

I am a very careful use and iPhone 12 Pro Max was my probably 5th iPhone. There are issues with iPhone 12 line of products. But most surprisingly the arrogance of Apple staff at store is worrisome, I don’t want to buy products from company who’s staff thing the customers are idiots and their products can not have issues.

The crack in my phone is also top left. Near the volume buttons. I also have never had any issues with my previous iPhones. This crack happened while the phone was laying on the desk. Over an hours time.

bullshark1 has very well laid out the just of what I would say.

for lobsterghost, I personally came here for community support, and to see if I was not alone. I was sad and mad and disheartened by a rouge crack on my 3rd day with this phone. And I know it’s not my fault. I came here for support and guidance. You provide only negative and useless diversion from the community help. If you are an Apple representative then please act like one. If you are a troll, we’ll congratulations, you have performed swimmingly. Now, please let us cross your bridge and wait for the next travelers. Good day.

I am in fact taking my phone to both AT&T where I bought it. And then to the Apple store tomorrow to request a free replacement. I talked to customer service today and the guy wanted me to use my Apple Care to pay for a manufacture defect. That’s ludicrous.

Hi there Bullshark1.

Question 1 - Sort of. It was tested in laboratory conditions, which in no way match living in the world. This is one area I wish Apple would redefine water resistance. Yes, it in a controlled lab setting withstood being submerged in 6 meters of water for 30 minutes. That doesn't mean if you drop your phone, for example in a pool in water up to 6 feet for up to 30 minutes, your phone will survive. It's more likely it won't. But it could. Still, Apple does not warrant liquid damage, so no one should ever purposely get their phone wet. And everyone needs to know if they do and it is damaged, it can't be repaired nor covered. I can tell you, I'm very very cautious when near water and I live on a river and live in a tropical climate where during the summer months it rains a lot. When it rains, I put my phone in a pocket to protect it from getting wet.

Question 2 - I'm not sure what you mean by diminish its surface in time. Glass doesn't actually change its composition. But there is a coating on an iPhone screen, most often referred to as Oleophobic, which reduces finger prints. This coating the more the screen is wiped or used can and does eventually wear off, meaning finger prints become more present with use. No iPhone screen ever made is immune to scratches. For that reason, every iPhone I've owned (with the exception of iPhone 6 - which was a mistake I will never make again) has been fitted with a good quality screen protector, before even turning the phone on. iPhone 12 is advertised as being made of Ceramic Shield, which Apple claims is the toughest glass they've ever put on a phone. That too can be subject to unfortunate interpretation. If you read further in Apple's page on iPhone 12, what they claim is iPhone 12's screen is 4 times less likely to shatter in a fall. That doesn't mean the screen is less likely to be scratched as many who heard the term Ceramic Shield thought. Of course this thread is about iPhone 12 Pro Screen cracking as you're well aware. And I think we've hammered that out enough, so I won't go into more detail on that.

Your welcome for the warranty. I know a lot of people are under the mistaken impression iPhone is Waterproof. You're by no means alone there.

Have a nice Sunday and if you're a dad, Happy Fathers day.

Then it sounds like there may be something wrong with the Otterbox design that is causing the cracks to occur, perhaps it's putting stress and torque on the rear of the phone.

The iPhone's glass will not crack without an outside force acting on it.

Sounds like a fabulous way to rip people off. Meantime, folks post here with an actual issue (same as me or I wouldn’t have stumbled on this discussion) and several folks pretend not to believe them. Just, what?

Regardless, I’m sure Apple appreciates the hand. I’m on my last iPhone purchase. It’s a shame. I’m older and used to it and I was digging the 5G coverage across Eastern Oregon! Amazing difference!

[Edited by Moderator]

You of course realize that every other smartphone maker uses glass with similar properties, correct?

Feel free to switch phone vendors, but…

The Verge: WHY YOUR BRAND-NEW SMARTPHONE WILL SCRATCH JUST AS EASILY AS YOUR OLD ONE

It’s certainly the most likely explanation.

Stress cracks can occur, but your local Apple Store staff is trained to tell the difference between those and impact cracks.

If you believe it is a stress crack, take your phone in to be examined and you will be told whether it is impact damage or not.

Genius Bar Reservation and Apple Support Options - Apple

Glass breaks if you drop it or put it under stress.

I know a multitude of people who do not use a case and have had no issues, but most use a case to add extra protection.

If you feel your iPhone is defective, contact Apple Support directly:

Contact - Official Apple Support

Yes, the same thing happened to me a week after I got my new phone. It was even in an otterbox case, so unhappy with this phone design.

No, it's not, it's about you not having to pay $300 every time you drop your phone.